[SOLVED] [Win8.1 x64] PC refuses to update Error 80070BC9

bedeka · Apr 4, 2017

Hello
That's my first thread on Sysnative. Please, be indulgent with my English and my computer knowledge...
Since the beginning of March, my PC refuses to update.
The KB3172725, KB2962409, KB3068708, KB3184143 and KB4010240 constantly fail to install. With the following error code : 80070bc9.
I ran sfc /scannow that said that I had some errors left (e.g. : Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9) ) and also SFCFix "FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415."
But it did not resolve anything !

I would be very grateful If you could help me fixing that uptade issue.
Regards
bedeka

BrianDrab · Apr 8, 2017

Hi and welcome to Sysnative. Sorry for the delay. Do you still require assistance?

bedeka · Apr 10, 2017

Hello BrianDrab,
thank you for wellcoming me and for answering my request. Yes I still do need your assistance !
bedeka

BrianDrab · Apr 10, 2017

Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

bedeka · Apr 11, 2017

Hello BrianDrab,
thank you for your help. I did all what you asked me to do. Here is the SFCFix.txt's content :

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-11 07:54:53.041
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\bedek_000\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB

Successfully copied file C:\Users\bedek_000\AppData\Local\niemiro\Archive\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-04-11 07:54:53.681
Script hash: XAoHLPf8/K/Dsp59zZ8vYhHsCxH60QYEkCoKZp0j5c0=
----------------------EOF-----------------------

Cordially

BrianDrab · Apr 11, 2017

Please do the following.

SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

bedeka · Apr 11, 2017

Good evening and thank you again for your help.
Here is the CBS.txt after having done what you asked me to do. It's quite light, so I did not compress it !
Cordially

BrianDrab · Apr 11, 2017

Thanks. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

bedeka · Apr 11, 2017

Thanks again BrianDrab
Here is the Fixlog.txt
It's in French... I hope it wil not upset you...
bedeka

BrianDrab · Apr 11, 2017

Thanks. Please do the following again.

SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

bedeka · Apr 12, 2017

Hello,
thank you for your determination !
Here is the last CBS.txt
Cordially
Bedeka

BrianDrab · Apr 12, 2017

Can you please boot your machine into Safe Mode? Instructions are at the following link.
https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode

Then repeat the steps in Post#8.

bedeka · Apr 13, 2017

Hi BrianDrab
Here is the new Fixlog.txt obtained under Safe Mode.
When I restarted my PC, it took about 6 minutes to Windows to "prepare itself".
Cordially
Bedeka

BrianDrab · Apr 13, 2017

Thanks. Please do the following again.

SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

bedeka · Apr 13, 2017

Thank you again !
Here is the CBS.txt attached.
Cordially

BrianDrab · Apr 13, 2017

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and run Dism /Online /Cleanup-Image /RestoreHealth (details on how to do this are below if you need it)
3. Stop Process Monitor as soon as DISM fails or completes. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

Instructions on how to run DISM (if needed)

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

bedeka · Apr 14, 2017

Dear BrianDrab
Thanks a lot for your time.
I've processed to the capture of the Process Monitor Trace.
Here is the link to Wetransfer because the file, even zipped, is still huge (235 Mo) !
[url]https://wetransfer.com/downloads/e5aa4d263a1dedeb95b58a23d5fbfbaa20170414075901/3b0ddc27974747dafdedc26b4d64765b20170414075901/f9b249[/URL]

And I ran DISM as you asked me to do (see the CBS.txt attached below).
Apparently, DISM failled with an 3017 error. It asked me to reboot my PC.

Cordially
Bedeka

BrianDrab · Apr 14, 2017

Thanks. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

bedeka · Apr 14, 2017

Thank you again.
Here is the Fixlog.txt
Bedeka

BrianDrab · Apr 14, 2017

Thanks. Please do the following again.

DISM

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

[SOLVED] [Win8.1 x64] PC refuses to update Error 80070BC9

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