M mclovis Contributor Joined Jan 20, 2017 Posts 42 Jan 24, 2017 #1 I have been having issues with windows update and SURT reports issues. Can anyone help? Attached is log Attachments CheckSUR.log 163.3 KB · Views: 6 CBS.log 739.9 KB · Views: 2
I have been having issues with windows update and SURT reports issues. Can anyone help? Attached is log
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 29, 2017 #3 Hi and welcome to Sysnative. Your machine appears to be missing (or have corrupt) updates from 122 different windows updates. What other issues have you been having with your machine besides Windows Updates not working?
Hi and welcome to Sysnative. Your machine appears to be missing (or have corrupt) updates from 122 different windows updates. What other issues have you been having with your machine besides Windows Updates not working?
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 2, 2017 #4 That is the only one, there were some issues, but I backup my system using Acronis. This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied. The inability to do a Windows Update started soon after. Thanks, Thanks, Thanks for the help.
That is the only one, there were some issues, but I backup my system using Acronis. This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied. The inability to do a Windows Update started soon after. Thanks, Thanks, Thanks for the help.
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 3, 2017 #5 As additional information, when I tried to install the latest Windows 64 bit Pro security update (rollup). This is the error code "WindowsUpdate_80073701" "WindowsUpdate_dt000"
As additional information, when I tried to install the latest Windows 64 bit Pro security update (rollup). This is the error code "WindowsUpdate_80073701" "WindowsUpdate_dt000"
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 3, 2017 #6 This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied Click to expand... Yup, that likely caused it. Please attempt to install an update and when it fails please zip up and attach your c:\windows\logs\CBS.log Thanks.
This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied Click to expand... Yup, that likely caused it. Please attempt to install an update and when it fails please zip up and attach your c:\windows\logs\CBS.log Thanks.
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 3, 2017 #7 View attachment CBS_2_3_17_partOne.zipView attachment 24496
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 4, 2017 #8 Which update did you attempt to install? Was it KB3197868 or a different one?
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 4, 2017 #9 Per reliability.. Installation Failure: Windows failed to install the following update with error 0x80073701: January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646).
Per reliability.. Installation Failure: Windows failed to install the following update with error 0x80073701: January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646).
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 4, 2017 #10 Please do the following. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:2994023 4. Let me know if it says it was successful or if there are any errors. Repeat the same for the following and let me know the results. wusa /uninstall /KB:3185330 wusa /uninstall /KB:2984976 wusa /uninstall /KB:3048070 wusa /uninstall /KB:3197868
Please do the following. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:2994023 4. Let me know if it says it was successful or if there are any errors. Repeat the same for the following and let me know the results. wusa /uninstall /KB:3185330 wusa /uninstall /KB:2984976 wusa /uninstall /KB:3048070 wusa /uninstall /KB:3197868
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 5, 2017 #11 wusa /uninstall /KB:2994023 caused an error "Installer encountered an error 0x80070490 Element not found Same error is encountered for all wusa commands listed Attached is the "popup" when running the wusa command(s) such as wusa /? or wusa /log, etc. Attachments WUSA.jpg 223.2 KB · Views: 5
wusa /uninstall /KB:2994023 caused an error "Installer encountered an error 0x80070490 Element not found Same error is encountered for all wusa commands listed Attached is the "popup" when running the wusa command(s) such as wusa /? or wusa /log, etc.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 6, 2017 #12 OK, please start with the following. Step#1 - SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please Attachments SFCFix.zip 2.1 MB · Views: 34
OK, please start with the following. Step#1 - SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 6, 2017 #13 Attached log file. Thanks again for your help in this matter. Attachments SFCFix.txt 108.7 KB · Views: 5
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 6, 2017 #14 Please do the following again. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Please do the following again. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 6, 2017 #15 Attached is checkSUR.log Attachments CheckSUR.zip 8.7 KB · Views: 4
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2017 #16 Please attempt to install KB3212646 again and provide the c:\windows\logs\cbs\cbs.log if it fails. Thanks.
Please attempt to install KB3212646 again and provide the c:\windows\logs\cbs\cbs.log if it fails. Thanks.
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 7, 2017 #17 Thanks, I will. As an FYI, it needed to run overnight to "succeed", but UI did not show any error messages. I will try again.
Thanks, I will. As an FYI, it needed to run overnight to "succeed", but UI did not show any error messages. I will try again.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2017 #18 You can always manually download this update from the Microsoft Catalog and attempt to install from the downloaded file. Microsoft Update Catalog
You can always manually download this update from the Microsoft Catalog and attempt to install from the downloaded file. Microsoft Update Catalog
M mclovis Contributor Joined Jan 20, 2017 Posts 42 Feb 7, 2017 #19 Specific update failed. CBS.log attached Attachments CBS.zip 163.3 KB · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2017 #20 OK, I see the error and would like to try a few things. Code: 2017-02-07 18:57:28, Info CBS Failed to resolve item[0] in Package: Package_67_for_KB3197868~31bf3856ad364e35~amd64~~6.1.1.5, Update: 3197868-167_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING] Start with the following again but only for the one update listed. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:3197868 4. Let me know if it says it was successful or if there are any errors.
OK, I see the error and would like to try a few things. Code: 2017-02-07 18:57:28, Info CBS Failed to resolve item[0] in Package: Package_67_for_KB3197868~31bf3856ad364e35~amd64~~6.1.1.5, Update: 3197868-167_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING] Start with the following again but only for the one update listed. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:3197868 4. Let me know if it says it was successful or if there are any errors.