1. #1

    Windows 7 sp1 64bit help requested

    Hello,

    I am writing to ask for some help.
    I have a Windows 7 SP1 64 bit system that had a couple crashes because of software issue.

    I ran SFC /scannow multiple time after many restarts and there are errors that cant be fix.
    It is not my system but my parents system and is only a few months old.
    I searched CBS.log and there are several errors and I can't figure out how to repair them.
    I was going to try to copy from one windows 7 machine to the other but was not sure if that was safe.
    We do not have windows disk as it was oem version and I was stupid and forgot to make a restore disk on the system.

    Can a restore disk from another windows 7 machine work to fix issues?
    I have attached CBS.log in zip if needed.

    Any help would be greatly appreciated
    Thanks in advance
    Gren
    Attached Files Attached Files


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  2. #2
    zcomputerwiz's Avatar
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    Re: Windows 7 sp1 64bit help requested

    Code:
    CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll
    CORRUPT: C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
    CORRUPT: C:\Windows\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


    Attachment 24284

    SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

    4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
    GrenPa says thanks for this.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  3. #3

    Re: Windows 7 sp1 64bit help requested

    Hello zcomputerwiz,

    Thanks for all the help I did as you told me to do on the system.
    Here is all the information you requested.

    Code:
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-01-19 23:23:31.284
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Mom\Desktop\SFCFix.zip [0]
    
    
    
    
    PowerCopy::
    Successfully took permissions for file or folder  C:\Windows\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll
    Successfully took permissions for file or folder  C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
    Successfully took permissions for file or folder  C:\Windows\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll
    
    Successfully copied file  C:\Users\Mom\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll  to  C:\Windows\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll.
    Successfully copied file  C:\Users\Mom\AppData\Local\niemiro\Archive\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp  to  C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp.
    Successfully copied file  C:\Users\Mom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll  to  C:\Windows\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll.
    
    Successfully restored ownership for  C:\Windows\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll
    Successfully restored permissions on  C:\Windows\WinSxS\x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a\spwizimg.dll
    Successfully restored ownership for  C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
    Successfully restored permissions on  C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
    Successfully restored ownership for  C:\Windows\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll
    Successfully restored permissions on  C:\Windows\WinSxS\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_1478eaa56818c3c0\spwizimg.dll
    PowerCopy:: directive completed successfully.
    
    
    
    
    Successfully processed all directives.
    
    
    
    Failed to generate a complete zip file. Upload aborted.
    
    
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 3 datablocks.
    Finish time: 2017-01-19 23:31:28.950
    Script hash: bzhlBQ7gmDWoE2gy0pu5ZDqiLRXrnagU+h60CClf3mk=
    ----------------------EOF-----------------------

    attached is the zip file as well.
    I will add the sfc /scannow came back clean after the steps you gave.

    Thanks in advance
    Gren
    Attached Files Attached Files
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  4. #4
    zcomputerwiz's Avatar
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    Re: Windows 7 sp1 64bit help requested

    Very good.

    Let's check with the System Update Readiness Tool as well.

    System Update Readiness Tool (SURT)

    Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

    NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

    This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
    GrenPa says thanks for this.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  5. #5

    Re: Windows 7 sp1 64bit help requested

    Hello,

    Thanks for the steps you just gave me I will be at other computer tonight so I will do steps then or on Saturday.

    I do have one question for you thou.
    Will any of the steps or running the tool effect any installed software on the system?
    Some of the software has to be deactivated before it can be reinstalled so I just wanted to be sure nothing is effected.

    Thanks in advance
    Gren

  6. #6
    zcomputerwiz's Avatar
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    Re: Windows 7 sp1 64bit help requested

    No, the System Update Readiness Tool will not affect any other installed software :)
    GrenPa says thanks for this.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  7. #7

    Re: Windows 7 sp1 64bit help requested

    Hello,

    Thanks for the update info to my question, I really appreciate it.

    Attached is the CheckSUR.log in a zip as it was rather large.

    Thanks in advance
    Gren
    Attached Files Attached Files

  8. #8
    zcomputerwiz's Avatar
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    Re: Windows 7 sp1 64bit help requested

    Looks good. Please check for Windows Updates and install any that are offered.
    If an update fails to install, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.
    GrenPa says thanks for this.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  9. #9

    Re: Windows 7 sp1 64bit help requested

    Hello,

    Thank you so much for the help of fixing the system, I really appreciate it.

    I am so impressed on how fast and helpful you are and were.

    I have one or two more sub questions.
    I am on disability so cash is tight but I want to give you a gift so here is my questions.
    Do you have Steam program on PC?
    If so do you have Defense Grid 2 or a game no longer offered called Windborne?

    If you have Steam and dont have one of those games I can send you one.
    Defense Grid 2 is excellent and Windborne is fun but childish and will never be completed but it is great for building things (buildings and structures.)

    If you supply me your email address I can send you one from inside steam using steam gift option, but I need your email.

    Please let me know.
    Thanks again for the help.
    Gren
    zcomputerwiz says thanks for this.

  10. #10
    zcomputerwiz's Avatar
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    Re: Windows 7 sp1 64bit help requested

    Thanks for the feedback! I'm glad to help, I don't require any compensation :)

    I'll mark the thread solved. If you encounter any problems, please post back and I'll continue to assist you.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

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