1. #1

    please help

    Good morning everyone

    I am new in this forum and I really hope someone can help me.
    I am trying to find out why my wife's laptop got extremely slow.....it takes forever to start up having only 1 thing enabled, the internet is even worse.
    following some advice i run SFCFix.txt but it was not able to fix the problem.

    Can someone be so kind to take a look at the CBS files?

    Thank you so much in advance for your time and help
    Attached Files Attached Files


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  2. #2
    zcomputerwiz's Avatar
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    Re: please help

    Code:
    2017-01-07 00:45:44, Info                  CBS    
    =================================
    Checking System Update Readiness.
    
    
    Summary:
    Operation: Detect and Repair 
    Operation result: 0x0
    Last Successful Step: Entire operation completes.
    Total Detected Corruption:	0
    	CBS Manifest Corruption:	0
    	CBS Metadata Corruption:	0
    	CSI Manifest Corruption:	0
    	CSI Metadata Corruption:	0
    	CSI Payload Corruption:	0
    Total Repaired Corruption:	0
    	CBS Manifest Repaired:	0
    	CSI Manifest Repaired:	0
    	CSI Payload Repaired:	0
    	CSI Store Metadata refreshed:	True
    
    Total Operation Time: 4587 seconds.
    
    2017-01-07 00:45:44, Info                  CBS    SQM: CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]
    Looks like DISM doesn't detect any corruption.

    Let's check your disk's SMART stats.

    GSmartControl
    Follow the instructions below to test your hard drive health with GSmartControl:

    • Download GSmartControl and save it on your Desktop;
    • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
    • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
    • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
    • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
    • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  3. #3

    Re: please help

    Hi
    zcomputerwiz,
    Thank you for your time,the result has come up with not error,this is the output if it can help.

    thanks again.

    smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
    Copyright (C) 2002-12 by Bruce Allen, smartmontools


    === START OF INFORMATION SECTION ===
    Device Model: ST500LT012-1DG142
    Serial Number: W3PAQXY2
    LU WWN Device Id: 5 000c50 07ccca4b1
    Firmware Version: 0002LVM1
    User Capacity: 500,107,862,016 bytes [500 GB]
    Sector Sizes: 512 bytes logical, 4096 bytes physical
    Device is: Not in smartctl database [for details use: -P showall]
    ATA Version is: 8
    ATA Standard is: ATA-8-ACS revision 4
    Local Time is: Wed Jan 11 23:00:30 2017 GMTST
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled


    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED


    General SMART Values:
    Offline data collection status: (0x00) Offline data collection activity
    was never started.
    Auto Offline Data Collection: Disabled.
    Self-test execution status: ( 0) The previous self-test routine completed
    without error or no self-test has ever
    been run.
    Total time to complete Offline
    data collection: ( 0) seconds.
    Offline data collection
    capabilities: (0x73) SMART execute Offline immediate.
    Auto Offline data collection on/off support.
    Suspend Offline collection upon new
    command.
    No Offline surface scan supported.
    Self-test supported.
    Conveyance Self-test supported.
    Selective Self-test supported.
    SMART capabilities: (0x0003) Saves SMART data before entering
    power-saving mode.
    Supports SMART auto save timer.
    Error logging capability: (0x01) Error logging supported.
    General Purpose Logging supported.
    Short self-test routine
    recommended polling time: ( 1) minutes.
    Extended self-test routine
    recommended polling time: ( 103) minutes.
    Conveyance self-test routine
    recommended polling time: ( 2) minutes.
    SCT capabilities: (0x1031) SCT Status supported.
    SCT Feature Control supported.
    SCT Data Table supported.


    SMART Attributes Data Structure revision number: 10
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
    1 Raw_Read_Error_Rate 0x000f 114 099 034 Pre-fail Always - 66255424
    3 Spin_Up_Time 0x0003 099 099 000 Pre-fail Always - 0
    4 Start_Stop_Count 0x0032 098 098 020 Old_age Always - 2737
    5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
    7 Seek_Error_Rate 0x000f 075 060 030 Pre-fail Always - 30628680
    9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 1102
    10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
    12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 400
    184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
    187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
    188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
    189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
    190 Airflow_Temperature_Cel 0x0022 063 050 045 Old_age Always - 37 (Min/Max 19/40)
    191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 30
    192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 0
    193 Load_Cycle_Count 0x0032 078 078 000 Old_age Always - 44644
    194 Temperature_Celsius 0x0022 037 050 000 Old_age Always - 37 (0 16 0 0 0)
    197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
    198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
    199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
    254 Free_Fall_Sensor 0x0032 100 100 000 Old_age Always - 0


    SMART Error Log Version: 1
    No Errors Logged


    SMART Self-test log structure revision number 1
    Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
    # 1 Extended offline Completed without error 00% 1102 -
    # 2 Vendor (0x50) Completed without error 00% 874 -
    # 3 Short offline Completed without error 00% 874 -
    # 4 Vendor (0x50) Completed without error 00% 670 -
    # 5 Short offline Completed without error 00% 670 -
    # 6 Vendor (0x50) Completed without error 00% 375 -
    # 7 Short offline Completed without error 00% 375 -
    # 8 Vendor (0x50) Completed without error 00% 350 -
    # 9 Short offline Completed without error 00% 350 -
    #10 Vendor (0x50) Completed without error 00% 313 -
    #11 Short offline Completed without error 00% 313 -
    #12 Vendor (0x50) Completed without error 00% 304 -
    #13 Short offline Completed without error 00% 304 -
    #14 Vendor (0x50) Completed without error 00% 277 -
    #15 Short offline Completed without error 00% 277 -
    #16 Vendor (0x50) Completed without error 00% 142 -
    #17 Short offline Aborted by host 90% 142 -


    SMART Selective self-test log data structure revision number 1
    SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
    Selective self-test flags (0x0):
    After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.

  4. #4
    zcomputerwiz's Avatar
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    Re: please help

    Very good, that looks fine.

    Let's try configuring Windows for a clean boot.

    Clean Boot

    1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
    2. Type msconfig in the search box, and then tap or click msconfig.
    3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
    5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    6. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.


      https://support.microsoft.com/en-us/kb/929135
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  5. #5

    Re: please help

    Thank you so much for your time, i've done everything you suggested but the laptop is so slow that i have to use mine to reply to you.

  6. #6
    zcomputerwiz's Avatar
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    Re: please help

    I'd like to check the system specifications of the laptop.

    Please download, extract, then run Speccy portable here: Speccy - Portable

    In Speccy, click File, and then click Publish Snapshot.
    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
    Speccy publishes the profile and displays a second Publish Snapshot.

    Copy the URL to the clipboard, then paste it into your reply.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  7. #7

    Re: please help

    hi there,
    thanks again, please find the URL below.


    http://speccy.piriform.com/results/X...K8qX4ctR05LgNW

  8. #8
    zcomputerwiz's Avatar
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    Re: please help

    Did this occur after updating to BitDefender 2017?
    I am usually online 1PM - 4PM CST Monday - Friday.
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  9. #9

    Re: please help

    not that i know.....
    at the beginning was working very well and suddenly it started to get slower and slower.

  10. #10

    Re: please help

    do you have any suggestion???

  11. #11
    zcomputerwiz's Avatar
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    Re: please help

    If you have your installation source and license / subscription information available, please try uninstalling for testing purposes and let me know if there is any difference in performance.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

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