KB3126587 stalls on Win 7 64bit Home Premium SP1

irasmilo · Jan 4, 2017

When trying to install this update, the green progress bar fills all the way to the right and then hangs. The "pulsing" activity indicator stops. If I cancel the installation, eventually I get an 80040490 error.

I ran SFCFix,exe but it didn't resolve all of the issues.

Here is my SFCFix.txt file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-04 09:22:15.432
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 68
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-01-04 09:30:08.550
----------------------EOF-----------------------

cbs.zip is too large (2.71GB) to attach and too large for my dropbox account. I'll need to find another way to get it to you.

irasmilo · Jan 4, 2017

I tried using your SFCFix script to upload my CBS folder, but that seemed to crash at the very end. Here's the log file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-04 15:48:28.330
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Ira\Desktop\SFCFixScript.txt [1]

SFCFix version 3.0.0.0 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2017-01-04 16:08:30.816
Script hash: zyFfBWbS3fxgTqdEHaWo9HHm8G4WJRx4eoZYPA0zvak=
----------------------EOF-----------------------

BrianDrab · Jan 7, 2017

Hi and welcome to Sysnative. Please do the following so I can collect some more info.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

irasmilo · Jan 7, 2017

Here's the log you requested.

BrianDrab · Jan 8, 2017

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

irasmilo · Jan 8, 2017

Here's the SFCFix.txt file.

BrianDrab · Jan 8, 2017

Hi and welcome to Sysnative. Please do the following so I can collect some more info.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file. (you can run the file you already downloaded)
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

irasmilo · Jan 8, 2017

Here's the latest CheckSUR.log

BrianDrab · Jan 9, 2017

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

irasmilo · Jan 9, 2017

Here's the latest SFCFix.txt.

BrianDrab said:
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.

Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.

Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a file should be created on your Desktop: SFCFix.txt.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

BrianDrab · Jan 9, 2017

Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file. (you can run the file you already downloaded)
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

irasmilo · Jan 9, 2017

Here's the latest CheckSUR.log

BrianDrab · Jan 9, 2017

OK, please attempt to install the update that was failing. If it fails, please zip up and attach the c:\windows\logs\cbs\cbs.log

irasmilo · Jan 10, 2017

Installation of the update failed with the same error message. I can't seem to do anything with CBS.log. I get "access is denied" if I try to open the file and "file not found or no read permission" when I try to send it to a compressed folder.

BrianDrab · Jan 10, 2017

You need to copy the CBS.log to your desktop. Then you will be able to zip it and attach it.

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KB3126587 stalls on Win 7 64bit Home Premium SP1

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