[SOLVED] Windows Update keeps asking to restart the computer to finish the installation

zobiax · Nov 27, 2016

Windows is running since an hour now but nothing is found.
Should I run the SFCFix.exe ?

BrianDrab · Nov 27, 2016

Please do the following so I can take a look.

OK, sorry for the delay. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

zobiax · Nov 27, 2016

Here the WU info :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientIdValidation REG_BINARY 060228011C2A2000200020002000200020004A0032003100310030003000350031004B00390038005A003900410006A0B3CC82C957500043005300470043003000310032004300310059004C003100530043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200
SusClientId REG_SZ be288b6a-ad50-4102-86d2-ea9f5c70bbdf
LastRestorePointSetTime REG_SZ 2016-10-29 13:22:27

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-11-28 17:29:58
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x135a
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-10-08 12:47:01
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2012-10-08 01:00:00
LastRestoreId REG_SZ {746A4784-BEAF-4440-8171-AE0CE1DB69F3}
EnableFeaturedSoftware REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-11-27 17:29:56
NextFeaturedUpdatesNotificationTime REG_SZ 2016-10-29 15:06:20
ScheduledInstallDate REG_SZ 2016-11-28 02:00:00
OfflineDetectionPending REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x2
ReservationsAllowed REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x5
OSUpgradeStateTimeStamp REG_SZ 2016-07-24 21:13:16
OSUpgradePhase REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0xfe
SamplingValue2 REG_DWORD 0x4b

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
LastSuccessTime REG_SZ 2014-08-04 19:28:22

BrianDrab · Nov 27, 2016

OK, please do the following.

1. Download the following update to your desktop.
http://download.windowsupdate.com/d..._2bb9bc55f347eee34b1454b50c436eb6fd9301fc.msu
2. Reboot
3. Then immediately double-click the downloaded updated to install.
Let me know if the install is successful.

zobiax · Nov 27, 2016

The installation of the update is successful.
A reboot was required after the installation and has been performed .
Do you need WU info again or should I test WU search ?

BrianDrab · Nov 27, 2016

Try Windows Update again.

zobiax · Nov 27, 2016

BrianDrab thank you so much for your help
Windows Update is now fully fonctionnal, no issue to find updates and install them

Thank you again for your time

BrianDrab · Nov 27, 2016

No problem. Thanks for letting me know. Take care.

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[SOLVED] Windows Update keeps asking to restart the computer to finish the installation

zobiax

Contributor

BrianDrab

Emeritus

zobiax

Contributor

BrianDrab

Emeritus

zobiax

Contributor

BrianDrab

Emeritus

zobiax

Contributor

BrianDrab

Emeritus