[SOLVED] Error 800B0100 when installing Windows 7 Service Pack 1 (Windows Update)

desolace · Oct 23, 2016

Hey I have a problem installing SP1 from Windows Update. x64 ofc. I did all other updates, SP1 is the last and I can't make it install ;/ I'm fighting with it, tried some tips and solutions I read on internet but nothing help.
Can you help me somehow please? I'd be very grateful guys. Attached CheckSUR log. Thanks in advance.

desolace · Oct 23, 2016

I downloaded and used Windows Update Diagnostic and now Windows Update gives me Error 80073712 after I fail to install SP1.

zcomputerwiz · Oct 26, 2016

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-23 16:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Manifest All Zeros	0x00000000	winsxs\Manifests\x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4.manifest	x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4	
(f)	CSI Manifest All Zeros	0x00000000	winsxs\Manifests\amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b.manifest	amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b	
(f)	CSI Manifest All Zeros	0x00000000	winsxs\Manifests\amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a.manifest	amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a	

Summary:
Seconds executed: 102
 Found 5 errors
  CSI Manifest All Zeros Total count: 3
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
	winsxs\manifests\x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4.manifest
	winsxs\manifests\amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b.manifest
	winsxs\manifests\amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a.manifest
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.mum
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.cat
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.cat

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment packs.zip

desolace · Oct 26, 2016

Hey, thank you for your reply :)
It gives me a message "Destination Folder Access Denied: You need permission to perform this action" while I try to paste the files into Manifest or Packages folder. Can access the folder but can't paste files.
My account has administrator rights, tried to take ownership in Security->Owner and Replace owner on subcontainers and objects checkbox but didn't help.

zcomputerwiz · Oct 27, 2016

Modify File/Folder Permissions

Navigate to C:\Windows\Temp\CheckSUR\WinSxS\Manifests, right-click on it and select Properties
Under the Security tab, click Advanced.
Under the Owner tab, click Edit.
Click "Other Users and Groups".
Click Advanced.
Click "Find Now".
Scroll down and double click on Everyone.
Click OK THREE times.
Click on the Permissions tab.
Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
Click OK.
Click Edit (now on the standard file Property window under the Security tab).
Click Add.
Click Advanced.
Click "Find Now".
Scroll down and double click on Everyone.
Click OK.
Single click on Everyone and then tick the "Full Control" box under Allow.
Click OK TWO times.

Now try copying the manifest files from the zip. If this works, repeat the process for the packages folder.

desolace · Oct 27, 2016

Agh, did everything as you said but still can't paste the files, same message.
Btw. I have those folders under C:\Windows\servicing\Packages and C:\Windows\winsxs\Manifests idk if it makes any difference?
Thanks for your time.

zcomputerwiz · Oct 27, 2016

Ah, yes the folder path is very important. The folders we want to copy files into must be exactly:

C:\Windows\Temp\CheckSur\Winsxs\Manifests
C:\Windows\Temp\CheckSur\Servicing\Packages

These are the folders that SURT uses to source files.
If those folders don't exist, please create them and then copy the files from the zip into those folders and run SURT again.

If these were the exact folders that you were attempting to copy the files into, try restarting into Safe Mode and then try copying the files again.

desolace · Oct 27, 2016

Ups sorry my bad, I had no CheckSur folder inside Temp so I get confused. Ok, so I created new folders, everything as you said and here is a new SURT log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-27 23:20

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4.manifest x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b.manifest amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a.manifest amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab
(f) CSI F Mark Missing 0x00000002 f!npwatweb.dll x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4\f!npwatweb.dll: npWatWeb.dll
(f) CSI F Mark Missing 0x00000002 f!watweb.dll x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote x86_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_39bc056e339474f4\f!watweb.dll: WatWeb.dll
(f) CSI F Mark Missing 0x00000002 f!npwatweb.dll amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a\f!npwatweb.dll: npWatWeb.dll
(f) CSI F Mark Missing 0x00000002 f!watweb.dll amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..ologies-webcontrols_31bf3856ad364e35_7.1.7600.16395_none_95daa0f1ebf1e62a\f!watweb.dll: WatWeb.dll
(f) CSI F Mark Missing 0x00000002 f!watadminsvc.exe amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b\f!watadminsvc.exe: WatAdminSvc.exe
(f) CSI F Mark Missing 0x00000002 f!watux.exe amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-s..ivationtechnologies_31bf3856ad364e35_7.1.7600.16395_none_89cb1e5f7a64822b\f!watux.exe: WatUX.exe

Summary:
Seconds executed: 357
Found 9 errors
Fixed 9 errors
CSI Manifest All Zeros Total count: 3
Fixed: CSI Manifest All Zeros. Total count: 3
CSI F Mark Missing Total count: 6
Fixed: CSI F Mark Missing. Total count: 6

Looks like it fixed something. Should I be fine now to try install SP1 via Windows Update?

zcomputerwiz · Oct 31, 2016

Looks like SURT is happy now.

Try the SP1 installation. If it fails, zip and attach C:\Windows\Logs\CBS\CBS.log

desolace · Nov 2, 2016

Yay, finally! Thank you so much for your help, I'm very grateful. Best regards :)

desolace · Nov 4, 2016

I don't know what happened and why, everything worked well for 3 days but.. today I run my PC and I'm stuck at black screen with cursor and nothing happens, can't log into my account to get to desktop, nothing. Can't click anything, nothing works. I tried safe mode and it works. Several hours i'm trying to fix it searching in internet but nothing helps, already tried many solutions and uninstalling graphics drivers too. Can't resore cuz it says I have no restore points I don't know why cuz I did few days ago. Yesterday I installed some KB updates, new drivers and did HD defragmentation and a lot of registry cleaning and other stuff like that but it worked till today, I shut down my computer normally as always. I don't know what to do, can't find anything more on internet ;/ My registry key (explorer.exe) is ok. Did /sfc scan etc. Did startup repair but it could not fix it. Here is the raport:

Prob event name: StartupRepairOffline
Prob signature 01: 6.1.7600.16385
Prob signature 02: 6.1.7600.16385
Prob signature 03: unknown
Prob signature 04: 1403
Prob signature 05: Manual Repair
Prob signature 06: 1
Prob signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1045

I also found sth like that: "Apparently it's an issue with an automatic update that never quite got past the login screen."

Appreciate any help.

zcomputerwiz · Nov 4, 2016

Try running SFC in Safe Mode, then upload the CBS log.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

desolace · Nov 6, 2016

I decided to install a new system cuz I did some strange things trying to fix my previous one. Downloaded ISO with SP1 already installed so should be fine. Anyway thank you for your help :)

zcomputerwiz · Nov 7, 2016

Ok, thanks for the feedback :)

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[SOLVED] Error 800B0100 when installing Windows 7 Service Pack 1 (Windows Update)

desolace

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zcomputerwiz

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desolace

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