Having multiple problems. We recently had a ransomware event. We caught it early and encrypted data had been backed up so that was good. We had a local IT company come in to clean things up. The infection itself was not on my machine but I have had other issues surrounding the "cleanup". The IT guy used a combination of Malwarebytes, CCleaner, Stinger and some other things. Unfortunately, once Malwarebytes was installed on my machine it would not run. I got a "Bad Image - opengl32dll" error. I have been working with Malwarebytes on this but it is clear that there are some core OS issues, including permissions. I was unable to even run the event viewer until I used an online fix. Since then I have also run Spybot Clean and Destroy, done some defrags, done some disk scans which did catch a few bad locks and fix them. I also ran Windows All-in-One Repair. Have been working with Malwarebytes tech support and forum as well as Sysnative on another thread: (
https://www.sysnative.com/forums/wi...-malware-cleanup-malwarebytes-doesnt-run.html ).
So, in addition to the Malwarebytes problem there have been other issues:
- Windows updates don't always complete successfully.
- sfc /scannow does not always run successfully (see CBS logs)
- Some system services may not be running. For instance, the event viewer would not run because of permission issues. I ran a script someone gave me to solve that but there may be other permission issues in the OS.
- There may be others that I don't recall. This has been going on for about a week. Some things seem to be working better but not all. Malwarebytes still does not run after all this and re-installing still get the mbam.exe - Bad Image error regarding opengl32.dll not being designed to run on windows or it contains and error.
SFCFix results below:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-19 09:25:57.236
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-opengl_31bf3856ad364e35_6.1.7600.16385_none_0e9b4c35eabb42b2\opengl32.dll
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-10-19 09:31:30.656
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