Windows update problem

omgitsjoe · Oct 14, 2016

My windows update is stuck on searching for updates. The svchost also uses alot of memory while searching for an update. Not sure if this is related or not but my Turn windows features on and off is blank. attached is the sfc log. the cbs log is soon to follow.

any help is much appreciated!View attachment SFCFix.txt

omgitsjoe · Oct 14, 2016

Attached is cbs and checksur logs

Aura · Oct 19, 2016

Hi omgitsjoe,

Do you still need assistance with this issue?

omgitsjoe · Oct 19, 2016

Aura said:
Hi omgitsjoe,

Do you still need assistance with this issue?

Yes I do

Aura · Oct 21, 2016

Alright, I'll need to take a look at your CBS key to create the fix.

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

Press on the Windows + R keys, enter regedit and press on Enter;
In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once the key is selected, click on the File menu and select Export...;
From there Save menu, change the Save as type: to Registry Hive Files (*.*);
Name the file CBS (without any file extension) and save it on your Desktop;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

omgitsjoe · Oct 23, 2016

I could not find the CBS Key. attached is a snip of my registry.

Aura said:
Alright, I'll need to take a look at your CBS key to create the fix.

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

Press on the Windows + R keys, enter regedit and press on Enter;

In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

Once the key is selected, click on the File menu and select Export...;

From there Save menu, change the Save as type: to Registry Hive Files (*.*);

Name the file CBS (without any file extension) and save it on your Desktop;

Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

Aura · Oct 23, 2016

You're right on it. It's listed as the Component Based Servicing key, but I abbreviate it to CBS. The full name is listed in my instructions.

omgitsjoe · Oct 23, 2016

sorry.. had a derp moment.

CBS - Google Drive

Aura · Oct 23, 2016

Alright follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

omgitsjoe · Oct 23, 2016

done

Aura said:
Alright follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;

Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.

Save any work you have open, and close every programs;

Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;

SFCFix will launch, let it complete;

Once done, a file will appear on your Desktop, called SFCFix.txt;

Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

Aura · Oct 23, 2016

Please run SURT again and provide me the new CheckSUR.log after that.

omgitsjoe · Oct 23, 2016

Aura said:
Please run SURT again and provide me the new CheckSUR.log after that.

done

Aura · Oct 25, 2016

Here goes another fix.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_0.0.0.0_none_fb57ab2984d1c45c]
"Package_103_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.2982378-255_neutral_LDR"=-
"Package_103_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.2982378-256_neutral_LDR"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_0.0.0.0_none_eb1c6ffbc097b0f2]
"Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-279_neutral_LDR"=-
"Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-280_neutral_LDR"=-
"Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-281_neutral_GDR"=-

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

omgitsjoe · Oct 26, 2016

Done

Aura said:
Here goes another fix.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;

On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

:: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_0.0.0.0_none_fb57ab2984d1c45c] "Package_103_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.2982378-255_neutral_LDR"=- "Package_103_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0.2982378-256_neutral_LDR"=- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_0.0.0.0_none_eb1c6ffbc097b0f2] "Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-279_neutral_LDR"=- "Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-280_neutral_LDR"=- "Package_102_for_KB3023562~31bf3856ad364e35~amd64~~6.1.1.2.3023562-281_neutral_GDR"=-

Save any work you have open, and close every programs;

Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;

SFCFix will launch, let it complete;

Once done, a file will appear on your Desktop, called SFCFix.txt;

Open the file, then copy and paste its content in your next reply;

omgitsjoe · Oct 27, 2016

forgot to add

Aura · Oct 27, 2016

All good. For the next part, I'll have to download around 50 updates and source files from them so it might take a while. I'll get started on it tomorrow.

omgitsjoe · Oct 27, 2016

awesome! thanks for your help!!

Aura said:
All good. For the next part, I'll have to download around 50 updates and source files from them so it might take a while. I'll get started on it tomorrow.

Aura · Oct 28, 2016

Alright let's go with a first fix.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

omgitsjoe · Oct 28, 2016

Done

Aura said:
Alright let's go with a first fix.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;

Once it's downloaded, right-click on it and select Extract All...;

Check the Show extracted files when complete checkbox, and click on Extract;

On completion, a folder will open with two folders inside it, Manifests and Packages;

Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests

Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages

Run the System Update Readiness Tool (SURT) again;

On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment 23218

Aura · Oct 30, 2016

Here's a second fix.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Windows update problem

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