Windows update hung when searching for updates.

jdietter · Oct 13, 2016

My windows update is stuck on "checking for updates". There have been several failed attempts at updating over the last year with very few successful. Haven't had continued successful updates since 9/10/15.

Export (1).txt - Google Drive

Please help!!

Aura · Oct 13, 2016

Alright hi :)

Let's start by getting a CBS.log from that computer.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

jdietter · Oct 13, 2016

cbs.txt - Google Drive

Aura · Oct 17, 2016

Sorry it seems that I had completely missed your reply. Please run SFC again and provide me a new CBS.log. It looks like it fixed a corrupt manifest file, and I want to make sure it's indeed fixed.

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Windows update hung when searching for updates.

jdietter

Member

Aura

Sysnative Staff, Security Analyst

jdietter

Member

Aura

Sysnative Staff, Security Analyst