Windows Update error : 80073712

zigzagph · Oct 3, 2016

Hello! :wave:

My name is Patrick. I have been struggling :banghead: to fix the dreadful windows update problem with the error code 80073712. After all of my digging I ran across this website:dance:. Can you please help me get my update corruption problems solved?

Problem : Windows Update error code : 80073712

Brief : Windows updates are never successful due to numerous 0x800f0805 - CBS_E_INVALID_PACKAGE in the CBS.Log.

I have downloaded and run the SFCFix.exe application and have put the output and my components registry at the dropbox location below.

Dropbox - SFC

Thank you!

Cheers,

-P

zigzagph · Oct 5, 2016

Bumping back up the list. Any help would be greatly appreciated.

Aura · Oct 7, 2016

Hi zigzagph,

Do you still need assistance with that issue?

zigzagph · Oct 10, 2016

Yes I do.

Any help would be greatly appreciated.

Aura · Oct 10, 2016

Looks like we're going to need a CheckSUR.log. Follow the instructions below.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 x64
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

zigzagph · Oct 11, 2016

Sorry but I could not attach it because it was too large so I placed it in the dropbox location below.

Dropbox - CheckSur

Thank you for your help Aura!

Cheers,

-P

Aura · Oct 13, 2016

Sorry for the delay, I'm having issues with the tool we use to create fixes from logs.

zigzagph · Oct 13, 2016

No problem.

Aura · Oct 18, 2016

Do you have your Windows installation media?

zigzagph · Oct 18, 2016

Yes. I have the installation media.

Aura · Oct 18, 2016

It would be faster in your case to do a Repair Install rather than wait for me to have the tool function properly so I can fix your files. Plus, there's so much corruption that I think a Repair Install would be a better option in your situation.

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Windows Update error : 80073712

zigzagph

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zigzagph

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Aura

Sysnative Staff, Security Analyst

zigzagph

Member

Aura

Sysnative Staff, Security Analyst

zigzagph

Member

Aura

Sysnative Staff, Security Analyst

zigzagph

Member

Aura

Sysnative Staff, Security Analyst

zigzagph

Member

Aura

Sysnative Staff, Security Analyst