Win 7 Update Errors and huge winsxs file

taaverill · Sep 15, 2016

Hi,

I'm new here and found you by searching for similar issues on Google. Bear with me, I'm no expert but it looks to me like you have solved many problems similar to mine and I'll try to give you what you need to help.

I have a Windows 7 Pro 64-bit system with a 120 gig SSI (?) drive that recently ran out of room. Around the same time I started getting errors trying to run a few Windows Updates. This lead me to run treesize free program and discover that my winsxs file is over 20 gigs in size, do google search and found this forum. Since then I have cleared some other files to allow for 8 gigs free space.

I am still getting error "Code 80070490 Windows Encountered an Unknown Error" running the following updates:

KB3078601
KB3109094
KB3172605

I followed the advice here for Win 7 system to no avail.

https://support.microsoft.com/en-us/kb/958044

I have tried to attach the CBS zipped log file but I'm not sure it attached. Please let me know if not.

Here is the SFCFix log file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-09-15 10:45:47.856
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 21
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-09-15 10:56:36.250
----------------------EOF-----------------------

Thank you very much for your help and let me know how to proceed.

Terri

taaverill · Sep 15, 2016

I was unable to attach the CBS zipped log file so I followed your large file upload instructions and I think that did work so you should find the file there now.

Terri

taaverill said:
Hi,

I'm new here and found you by searching for similar issues on Google. Bear with me, I'm no expert but it looks to me like you have solved many problems similar to mine and I'll try to give you what you need to help.

I have a Windows 7 Pro 64-bit system with a 120 gig SSI (?) drive that recently ran out of room. Around the same time I started getting errors trying to run a few Windows Updates. This lead me to run treesize free program and discover that my winsxs file is over 20 gigs in size, do google search and found this forum. Since then I have cleared some other files to allow for 8 gigs free space.

I am still getting error "Code 80070490 Windows Encountered an Unknown Error" running the following updates:

KB3078601
KB3109094
KB3172605

I followed the advice here for Win 7 system to no avail.

https://support.microsoft.com/en-us/kb/958044

I have tried to attach the CBS zipped log file but I'm not sure it attached. Please let me know if not.

Here is the SFCFix log file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-09-15 10:45:47.856
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 21
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-09-15 10:56:36.250
----------------------EOF-----------------------

Thank you very much for your help and let me know how to proceed.

Terri

Willy2 · Sep 16, 2016

- The build-in "Disk Clean Up" tool is able to reduce the size of the "C:\Windows\winsxs" folder(s). It has a special option called "Clean system files". This assumes you have installed optional update KB 2852386
Optional Update KB 2852386

taaverill · Sep 16, 2016

Willy2 said:
- The build-in "Disk Clean Up" tool is able to reduce the size of the "C:\Windows\winsxs" folder(s). It has a special option called "Clean system files". This assumes you have installed optional update KB 2852386
Optional Update KB 2852386

Hi Willy2:

Thanks for your reply. I forgot to write that I did try this several times. I do have the optional update installed (and tried again to reinstall it and it said it was already installed.) The "Clean System Files" option does not produce the Windows Update option that is said to clean up the winsxs file.

Terri

xilolee · Sep 16, 2016

From an elevated command prompt run/launch:

Code:

cleanmgr /sageset:1

Select the options you prefer (probably there will be also that option), then launch the following command (always elevated):

Code:

cleanmgr /sagerun:1

Willy2 · Sep 16, 2016

- Detailed instructions for the Disk Clean Up tool:
Breaking News! Reduce the size of the WinSxS Directory and Free up Disk Space with a New Update for Windows 7 SP1 Clients | Ask Premier Field Engineering (PFE) Platforms

taaverill · Sep 16, 2016

xilolee said:
From an elevated command prompt run/launch:

Code:

cleanmgr /sageset:1

Select the options you prefer (probably there will be also that option), then launch the following command (always elevated):

Code:

cleanmgr /sagerun:1

Hello xilolee:

Thank you for your reply.

I did followed your instructions and the box for the Windows Update clean up did show up. I selected it and ran Disk Cleanup but it did not reduce the size of my winsxs file. (>20GB)

Any further suggestions?

Terri

xilolee · Sep 16, 2016

Yes: reboot, re-try the same commands (this time select all the options) and re-reboot.
Then re-try the sfcfix tool and re-upload your cbs folder.
If the file is too big even when compressed/zipped, you can use well known fast upload/download services like MS OneDrive (SkyDrive), Google Drive, DropBox, Box, Mega, Apple iCloud, Amazon Cloud Drive, and so forth...

taaverill · Sep 16, 2016

xilolee said:
Yes: reboot, re-try the same commands (this time select all the options) and re-reboot.
Then re-try the sfcfix tool and re-upload your cbs folder.
If the file is too big even when compressed/zipped, you can use well known fast upload/download services like MS OneDrive (SkyDrive), Google Drive, DropBox, Box, Mega, Apple iCloud, Amazon Cloud Drive, and so forth...

Thank you. I followed your instructions. The sfcfix text follows and I will upload the CBS folder separately using the instructions for large file upload here:

https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-09-16 19:48:39.140
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 21
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-09-16 19:50:10.695
----------------------EOF-----------------------

taaverill · Sep 19, 2016

BTW, it still did not reduce the winsxs file size or allow Windows to Update.

Terri

Aura · Sep 21, 2016

Hi taaverill :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 x64
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

taaverill · Sep 21, 2016

Aura said:
Hi taaverill :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;

Your version of Windows is: Windows 7 x64

Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);

On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;

Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Hi Aura:

Thank you. Scan log file is attached. Do you also need CheckSUR.persist.log?

Terri

Aura · Sep 22, 2016

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

taaverill · Sep 22, 2016

Hi Aura:

OK, I downloaded the packs file, unzipped. No files in Manifests folder. Files in Packages folder but when I went to copy them there is no CheckSur folder inside C:\Windows\Temp folder so I stopped and wrote this reply.

What next?

Thanks,

Terri

Aura · Sep 22, 2016

Simply follow the instructions as they are listed. If there are no files inside the Manifests folder, there is no need to follow that specific instruction for it :)

taaverill · Sep 23, 2016

Aura said:
Simply follow the instructions as they are listed. If there are no files inside the Manifests folder, there is no need to follow that specific instruction for it :)

Hi Aura:

Yes, I understand if there are no files in the unzipped folders, don't copy them. I have files in the unzipped folder, that is not my question. My question is that the folder to copy the files TO does not exist. (....files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages) Ie there is no CheckSur folder inside C:\Windows\Temp. Should I create it?

Hope this question is clear,

Thanks,

Terri

Aura · Sep 23, 2016

Yes, you need to create the folders if they are missing.

taaverill · Sep 23, 2016

Aura said:
Yes, you need to create the folders if they are missing.

Hi Aura:

OK, thanks. Here you go, attached is CheckSur.log

Aura · Sep 23, 2016

Good :) Now let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

taaverill · Sep 23, 2016

Aura said:
Good :) Now let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below and press on Enter;

Code:

sfc /scannow

Note: There's a space between "sfc" and "/scannow";

Once the scan is complete, enter the command below and press on Enter

Code:

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

Hi Aura:

OK, here you go: click here

Terri

Win 7 Update Errors and huge winsxs file

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