windows gives me "Error code: (0x80073712)" when trying to update

qwerty94 · Sep 6, 2016

Ok so my computer works fine for the most part. But i had recently uninstalled and now want to reinstall League Of Legends on my desktop. (initially was in the c drive [ssd] but i wanted to move it to my e drive instead so i uninstalled it). The problem with installing the game is that it does this "prerequisite" download of "microsoft visual c++ 2005 redistributable" and then gives me an error " Error 1935".(have attached a ss below) I have sent in a ticket to Riot support and have been going back and forth responding. One of the things he told me to do is to get all windows updates, which i've tried doing but keep getting "Error code: (0x80073712)".

zcomputerwiz · Sep 12, 2016

Code:

2016-09-06 21:55:22, Info                  CSI    00000008 Performing 3 operations as follows:
  (0)  Stage: flags: 8 app: [Microsoft.VC80.ATL, version 8.0.50727.762, arch amd64, versionScope neutral, pkt {l:8 b:1fc8b3b9a1e18e3b}, type [l:5]"win32"]) comp: Microsoft.VC80.ATL, version 8.0.50727.762, arch amd64, versionScope neutral, pkt {l:8 b:1fc8b3b9a1e18e3b}, type [l:5]"win32" man: @0x279a94c9ed0
  (1)  StageFile: flags: 8 app: [Microsoft.VC80.ATL, version 8.0.50727.762, arch amd64, versionScope neutral, pkt {l:8 b:1fc8b3b9a1e18e3b}, type [l:5]"win32"]) comp: Microsoft.VC80.ATL, version 8.0.50727.762, arch amd64, versionScope neutral, pkt {l:8 b:1fc8b3b9a1e18e3b}, type [l:5]"win32" file: [l:9 ml:10]"ATL80.dll" srcfile: @0x279a94c9610
  (2)  AddCat: flags: 0 catfile: @0x279a94c96f0
2016-09-06 21:55:22, Error                 CSI    00000009@2016/9/7:01:55:22.783 (F) base\wcp\componentstore\versionedindex.cpp(3713): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [78]"amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.6195_none_8a1dd9552ed7f8d8"[gle=0x80004005]

Looks like this is from KB2538242 https://support.microsoft.com/en-us/kb/2538242

Install Update with DISM

Download the update MSU here: Download Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand {update name}.msu -f:* C:\temp

replace {update name} with the name of the MSU file downloaded in step 1

DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

If DISM fails, also zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

Search

Search

windows gives me "Error code: (0x80073712)" when trying to update

qwerty94

New member

Attachments

zcomputerwiz

Windows Update Expert