[SOLVED] Windows updates fail, error 800736B3

mmn · Aug 10, 2016

Hi

For quite some time (probably over a year) the majority of windows updates fail with error 800736B3

SFCFix did not detect any problems:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-10 12:46:49.625
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-10 12:57:08.854
----------------------EOF-----------------------

Attached is also the contents of the Logs\CBS folder

logs files are not uploading, will try the uploader shortly

I attempted to upload the files using the instructions here: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

The tool completed, but I don't see the files attached.

mmn · Aug 10, 2016

I am unable to upload the CBS folder, so here is a link to it: http://www.nemanov.com/sfcfix/cbs.zip

Aura · Aug 13, 2016

Hi mmn :)

Do you still need assistance with this issue?

mmn · Aug 14, 2016

Yes please.

Thank you

Aura · Aug 14, 2016

Alright, follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

mmn · Aug 14, 2016

Thank you.

I will not be at the computer until tomorrow. I will run your instructions and let you know.

mmn · Aug 15, 2016

Thanks, I ran your script and here is the output.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-15 10:26:28.002
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\mendel\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft.backgroun..nt.module.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e0e7b1171f7308f0\Microsoft.BackgroundIntelligentTransfer.Management.dll-Help.xml

Successfully copied file C:\Users\mendel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft.backgroun..nt.module.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e0e7b1171f7308f0\Microsoft.BackgroundIntelligentTransfer.Management.dll-Help.xml to C:\Windows\winsxs\amd64_microsoft.backgroun..nt.module.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e0e7b1171f7308f0\Microsoft.BackgroundIntelligentTransfer.Management.dll-Help.xml.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft.backgroun..nt.module.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e0e7b1171f7308f0\Microsoft.BackgroundIntelligentTransfer.Management.dll-Help.xml
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft.backgroun..nt.module.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e0e7b1171f7308f0\Microsoft.BackgroundIntelligentTransfer.Management.dll-Help.xml
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-08-15 10:26:28.468
Script hash: uhHEWzgLlt3d2U2pQYCWQljt/X0EUJxykjI2QURaKjo=
----------------------EOF----------

mmn · Aug 15, 2016

Should I try to run windows update now? or wait for further instructions?

Aura · Aug 15, 2016

Now we need to run SFC to see if the replacement is accepted :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

mmn · Aug 15, 2016

Here is the result of the scan:

cbs.txt - Google Drive

Aura · Aug 15, 2016

Alright, SFC returned a clean log. Let's see if it's the same for SURT.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 SP1 x64
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

mmn · Aug 15, 2016

Perhaps I should add that the scan itself did not find any issues (just as it did before)

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

mmn · Aug 15, 2016

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-08-15 11:05


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 461
 No errors detected

Aura · Aug 15, 2016

Good :) Now, can you list me one update (KB) that you need to install?

mmn · Aug 15, 2016

Here is a list of recent updates, pick one.

Here is a full size image: Windows updates history list.GIF - Google Drive

Aura · Aug 15, 2016

How many are pending install right now?

mmn · Aug 15, 2016

Not sure, should I run 'check for updates'? (takes forever to run)

Aura · Aug 15, 2016

I would start by installing the Convenience Rollup update, as it might remove a lot of them from the list after.

How to Update Windows 7 All at Once with Microsoft’s Convenience Rollup

mmn · Aug 15, 2016

We'll that didn't get very far.

The first step is to install the April 2015 servicing stack, and that install failed with the same 800736B3 error.

should I try any other updates? should I try to find the first failed update?

it seems the first failed update was KB2977728, the update right before that which was successful was KB2952664.

Both of these were back in September 2014

Since then there are some successful updates, but most updates failed.

Aura · Aug 15, 2016

Upload the two files below for me please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

[SOLVED] Windows updates fail, error 800736B3

Member

Member

Sysnative Staff, Security Analyst

Member

Sysnative Staff, Security Analyst

Member

Member

Member

Sysnative Staff, Security Analyst

Member

Sysnative Staff, Security Analyst

Member

Member

Sysnative Staff, Security Analyst

Member

Sysnative Staff, Security Analyst

Member

Sysnative Staff, Security Analyst

Member

Sysnative Staff, Security Analyst