Failing Updates - multitude of corrupt files in WinSXS

MarkieVee · Aug 7, 2016

Hi,

This PC has been acting strangely for some time now - I've run SFC, SFCFix but attached the necessary files.

DISM won't run.

Grateful for any help that can be given :)

MarkieVee

tom982 · Aug 7, 2016

Hello MarkieVee, welcome to Sysnative!

Before we work on fixing these issues, I'd like you to run the System Update Readiness Tool (SURT):

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center

When that's finished, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

MarkieVee · Aug 7, 2016

Hi Tom,

I just want to check first - I'm running Windows 7 32 bit - do I need the 64bit SURT?

Thanks

MarkieVee

tom982 · Aug 7, 2016

Sorry about that! Yes, it was the wrong link. Here is the x86 version:

Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center

All SURT links are giving me an error right now but hopefully the link will work soon.

Tom

MarkieVee · Aug 7, 2016

Hi,

All working OK here - I've downloaded and installed and am attaching the file here.

Regards

MarkieVee.

tom982 · Aug 7, 2016

Hi MarkieVee,

I've sourced all but one of your files but the last one is going to take a little bit longer. For now, let's replace what we have:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, MarkieVee.zip, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment MarkieVee.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

I'd also like a new CheckSUR log please - rerun the SURT and attach the same log.

Tom

MarkieVee · Aug 7, 2016

Hi Tom,

All done as requested - please see the files attached :)

Regards

MarkieVee

tom982 · Aug 7, 2016

Thanks, MarkieVee. As expected, we're left with one error:

Code:

(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23040_en-us_5c7200c9d1585271.manifest    x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23040_en-us_5c7200c9d1585271

SFC returned an awful lot of errors too which we'll have to look into, but I want to get this manifest sorted before we go ahead with those.

How old is this computer? Due to the extent of the corruption, it may well be a sign of a hardware problem so it would be good to run a hard disk check:

GSmartControlFollow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop

Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe

Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name)

Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete)

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

Thanks to Aura for the instructions.

I'll get back to you when I have this mystery file.

Tom

MarkieVee · Aug 8, 2016

Hi tom982,

It's a relatively old system, but reasonably well maintained. i.e patched, drivers updated, software updated.
I'll run through the disk check and let you know the result.

Regards

MarkieVee

MarkieVee · Aug 8, 2016

Hi tom982

Please find attached the screenshot and the log file.

Regards

MarkieVee

tom982 · Aug 8, 2016

Hi MarkieVee,

I'm currently discussing the GSmartControl results with someone else and will get back to you on that.

Another helper (BrianDrab) kindly provided me with a copy of the last remaining file so we can go ahead with that replacement.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, MarkieVee2.zip, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/MarkieVee/MarkieVee2.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Lastly, run the SURT again and upload the CheckSUR.persist.log please.

Tom

MarkieVee · Aug 8, 2016

Hi Tom,

here are two of the files ... the CBS.log is 122Mb and growing :/

the last entries are

Code:

2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, Parent: Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~x86~~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present2016-08-08 20:39:55, Info                  CBS    Appl: detectParent: package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, parent found: Microsoft-Windows-Common-Drivers-Package~31bf3856ad364e35~x86~~6.1.7601.17514, state: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, disposition state from detectParent: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, applicable state: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: Selfupdate, Component: x86_disk.inf_31bf3856ad364e35_0.0.0.0_none_1da07791bc56bf90 (6.1.7601.23336), elevation:2, lower version revision holder: 6.1.7601.19133
2016-08-08 20:39:55, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_disk.inf_31bf3856ad364e35_6.1.7601.23336_none_fc43b614eb9ae28c, elevate: 2, applicable(true/false): 0
2016-08-08 20:39:55, Info                  CBS    Appl: SelfUpdate detect, component: x86_disk.inf_31bf3856ad364e35_6.1.7601.23336_none_fc43b614eb9ae28c, elevation: 2, applicable: 0
2016-08-08 20:39:55, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
2016-08-08 20:39:55, Info                  CBS    Appl: Package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, Update: 3137061-3_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
2016-08-08 20:39:55, Info                  CBS    Appl: Selfupdate, Component: x86_disk.inf_31bf3856ad364e35_0.0.0.0_none_1da07791bc56bf90 (6.1.7601.19133), elevation:16, lower version revision holder: 6.1.7600.16385
2016-08-08 20:39:55, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_disk.inf_31bf3856ad364e35_6.1.7601.19133_none_fbb71685d27ff996, elevate: 16, applicable(true/false): 1
2016-08-08 20:39:55, Info                  CBS    Appl: SelfUpdate detect, component: x86_disk.inf_31bf3856ad364e35_6.1.7601.19133_none_fbb71685d27ff996, elevation: 16, applicable: 1
2016-08-08 20:39:55, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: Package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, Update: 3137061-4_neutral_GDR, Applicable: Applicable, Disposition: Installed
2016-08-08 20:39:55, Info                  CBS    External EvaluateApplicability, package: Package_2_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, package applicable State: Installed, highest update applicable state: Installed, resulting applicable state:Installed
2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Package_3_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, Parent: WinEmb-INF-EmbeddedCore-Drivers-Package~31bf3856ad364e35~x86~~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2016-08-08 20:39:55, Info                  CBS    Appl: detectParent: package: Package_3_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, no parent found, go absent
2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Package_3_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, disposition state from detectParent: Absent
2016-08-08 20:39:55, Info                  CBS    Appl: Evaluating package applicability for package Package_3_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, applicable state: Absent
2016-08-08 20:39:55, Info                  CBS    EvaluateApplicability, package: Package_3_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, Package applicability: Absent.
2016-08-08 20:39:55, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB3137061_SP1~31bf3856ad364e35~x86~~6.1.1.0, partially installed (true/false), 0
2016-08-08 20:39:55, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB3137061~31bf3856ad364e35~x86~~6.1.1.0, partially installed (true/false), 0
2016-08-08 20:39:55, Info                  CBS    Session: 30536108_2748710039 initialized by client WindowsUpdateAgent.
2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-IE-Spelling-Parent-Package-European-Portuguese~31bf3856ad364e35~~~11.2.9412.0, Parent: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~x86~~11.2.9412.0, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2016-08-08 20:39:55, Info                  CBS    Appl: detectParent: package: Microsoft-Windows-IE-Spelling-Parent-Package-European-Portuguese~31bf3856ad364e35~~~11.2.9412.0, parent found: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~x86~~11.2.9600.16428, state: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-IE-Spelling-Parent-Package-European-Portuguese~31bf3856ad364e35~~~11.2.9412.0, disposition state from detectParent: Installed
2016-08-08 20:39:55, Info                  CBS    Appl: Evaluating package applicability for package Microsoft-Windows-IE-Spelling-Parent-Package-European-Portuguese~31bf3856ad364e35~~~11.2.9412.0, applicable state: Installed
2016-08-08 20:39:55, Info                  CBS    External EvaluateApplicability, package: Microsoft-Windows-IE-Spelling-Parent-Package-European-Portuguese~31bf3856ad364e35~~~11.2.9412.0, package applicable State: Installed, highest update applicable state: Installed, resulting applicable state:Installed
2016-08-08 20:39:55, Info                  CBS    Session: 30536108_2749360076 initialized by client WindowsUpdateAgent.
2016-08-08 20:39:55, Info                  CBS    Read out cached package applicability for package: Package_for_KB3061518~31bf3856ad364e35~x86~~6.1.1.0, ApplicableState: 112, CurrentState:112
2016-08-08 20:39:56, Info                  CBS    Session: 30536108_2753850333 initialized by client WindowsUpdateAgent.
2016-08-08 20:39:56, Info                  CBS    Read out cached package applicability for package: Package_for_KB2479943~31bf3856ad364e35~x86~~6.1.1.0, ApplicableState: 112, CurrentState:112

looks like 'trusted installer' is doing something

Regards

MarkieVee

tom982 · Aug 8, 2016

Hi MarkieVee,

Great, that's all fixed now. Yeah they can be quite big (I've seen them over 3x yours) but fortunately they compress very well. Zip it up and try to attach it, if that doesn't work, do this instead:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1

Going back to GSmartControl, I discussed your results with another helper and he told me that this shows that the HDD is on it's way to failing. We can't say how long it will be until it fails (could be years or days) but it's important that you're aware of the risk - do you backup your files regularly? I highly recommend that you do, if you don't already. It isn't need in need of immediate replacement and, provided you backup regularly, the risk of data loss is low but it's important that you monitor the health of the disk (with GSmartControl) for signs of imminent failure - if you see the RAW_VALUE changing then start a thread in the hardware forum and someone will be able to assist (or just reply here, I don't mind). Alternatively, if you just want peace of mind then you should replace the disk.

Let me know your thoughts and we can move on from here.

Tom

LogBot · Aug 8, 2016

Logfile submission from markievee

Logfile submission from markievee.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2016-08/28853.zip

MarkieVee · Aug 8, 2016

Hi Tom,

Yeah I do backup regularly and I have a replacement drive ready to switch in :)

looks like the log files have been uploaded

Thanks

Markievee

tom982 · Aug 9, 2016

Thanks, MarkieVee. I'll get back to you on a fix when I have it - it might be later today, or in the next few days. There's 51 files to source and it can be a really slow process on my internet connection (dependent on the file size).

tom982 · Aug 9, 2016

Well, perhaps I was a bit hasty with my last post, I've got your fix. Follow the same steps as before to process the fix please:

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/MarkieVee/MarkieVee.zip

Then run SFC and run the script from #13 to upload your CBS log again.

LogBot · Aug 9, 2016

Logfile submission from markievee

Logfile submission from markievee.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2016-08/28929.zip

MarkieVee · Aug 9, 2016

Hi tom982,

the fix completed successfully and I've run the script to upload the cbs.log

Regards

MarkieVee

tom982 · Aug 9, 2016

Hi MarkieVee,

All sorted! Your updates should work now so give it a go and let me know how you get on.

Tom

Failing Updates - multitude of corrupt files in WinSXS

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