[SOLVED] Cannot update to Win-7 SP1

n2b · Jul 29, 2016

I have Win-7 Pro. It installs all updates successfully except the SP1. Gives an error message 80004005. I tried to reformat the hard drive and install Win-7 SP1 from a MS supplied DVD. Booted it from the DVD and proceeded to do a fresh install. It failed after about 20% of the "Expansion of Windows Files" stage with an error message as follows "Windows cannot install required files. The file may be corrupted or missing. Make sure all files required for installation are available and restart".
I assumed that I might have a bad HD. Replaced it with a new hard drive and got the same error as above. Restored my computer from my back up and the old hard drive. Ran a SFC /Scannow. It stopped at 39% with the message that it cannot perform the requested operation. Repeated in safe mode. It stopped at 39% with the same message.
Ran the SFCfix. The text file is copied below. I have the CBS.zip on the desktop, but I am not able to upload it as required by the instructions. The upload icon goes round and quits after a minute or so.

I'll try your alternate method. Hope that works and the CBS.zip follows OK
Thanks for your help

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-29 16:08:05.486
Microsoft Windows 7 - x86
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-font-truetype-simsun_31bf3856ad364e35_6.1.7600.16385_none_fadf752dd10266d5\simsun.ttc
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_b6b8175fa02129dc\PINTLGT.IMD

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-07-29 16:24:30.033
----------------------EOF-----------------------

n2b · Jul 30, 2016

Here is a link to my cbs.zip which did not get uploaded with my original post

https://1drv.ms/u/s!Ahq88usXuPllaynuXSqEWTh78iw

Thanks for your help

Aura · Aug 4, 2016

Hi n2b,

Do you still need assistance with this issue?

n2b · Aug 4, 2016

Aura said:
Hi n2b,

Do you still need assistance with this issue?

Yes. I am still waiting for your analysis of the cbs.zip file I sent you and hopefully a recommendation to solve the problem
Thanks
n2b

Aura · Aug 4, 2016

Do you have a retail product key for Windows 7?

n2b · Aug 4, 2016

Aura said:
Do you have a retail product key for Windows 7?

Yes I do. Its

Aura · Aug 4, 2016

Edited your post to remove the product key. Never, ever post your product key on the Internet as someone could use it. Since your installation media is corrupt, did you try to download a fresh Windows 7 SP1 .iso from the Microsoft Software Recovery Center?

Windows 7

n2b · Aug 5, 2016

Yes, I did. Here is a list of my attempts which have not succeeded so far.

All MS updates load successfully except the SP1 update. It gives an error message #80004005
Tried to do SP1 update after doing a clean boot -- Same error message as above
Ran a check disc -- Passed with no errors.
Tried to do a SFC /Scannow. -- It hangs up at around 39% with a message that Windows cannot fix the errors. Does not say what errors.
Tried to do a SFC /Scannow in Safe Mode -- Same message as above.
Booted up the computer from my original Win-7 (32 bit) DVD to do a fresh install. -- When it reached half way into expanding the files it gave an error message saying "Your files are either corrupted or missing, try installing it again....."
I had Microsoft send me a new Win-7 SP1 (32 bit) DVD. I booted the computer from this DVD. -- Same message as above
I thought I might have a bad HD. Did a detailed scan of the HD with Seatools from Seagate -- passed with no errors
Tried again after reformatting the HD -- When it reached half way into expanding the files it gave an error message saying "Your files are either corrupted or missing, try installing it again....."
Tried with a new HD -- same message as above
Asked MS tech support for help in diagnosing the problem. No luck.
Tech Support downloaded a Win-7 SP1 (64 bit). Converted the ISO to a DVD. -- After booting from the DVD When it reached half way into expanding the files it gave an error message saying "Your files are either corrupted or missing, try installing it again....."
Checked for the latest BIOS version. Its the latest available from ASUS
Did a processor check from the Intel tools -- passed with no problems
All my drivers are up to date and there are no "yellow icons" in the Device Manager list

Now what?? I am hoping that you will have a clue after reviewing the results of the SFCfix. What did the CBS.zip tell you. Anything meaningful?
Surprising thing is that after doing all this stuff to the HD, I can successfully load the Win-7 from my backup and the computer runs fine. Except that I cannot get to SP1 and without that I am unable to upgrade to Win-10

Aura · Aug 5, 2016

Well your CheckSUR.log tells me that two Registry keys needs to be adjusted, and one payload needs to be replaced, so here goes.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

n2b · Aug 5, 2016

Aura said:
Well your CheckSUR.log tells me that two Registry keys needs to be adjusted, and one payload needs to be replaced, so here goes.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;

Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.

Save any work you have open, and close every programs;

Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;

SFCFix will launch, let it complete;

Once done, a file will appear on your Desktop, called SFCFix.txt;

Open the file, then copy and paste its content in your next reply;

View attachment 22057

Here is the SFCFix.txt

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-05 13:30:43.990
Microsoft Windows 7 - x86
Using .zip script file at C:\Users\Narinder_2\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs
Successfully took permissions for file or folder C:\Windows

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906.
Successfully created directory tree \\?\C:\Windows\CBS.

Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk to C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CBS.log to C:\Windows\CBS\CBS.log.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CbsPersist_20160715232726.cab to C:\Windows\CBS\CbsPersist_20160715232726.cab.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CbsPersist_20160721004706.cab to C:\Windows\CBS\CbsPersist_20160721004706.cab.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CbsPersist_20160721050039.cab to C:\Windows\CBS\CbsPersist_20160721050039.cab.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CbsPersist_20160721210016.cab to C:\Windows\CBS\CbsPersist_20160721210016.cab.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CbsPersist_20160728044925.cab to C:\Windows\CBS\CbsPersist_20160728044925.cab.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CheckSUR.log to C:\Windows\CBS\CheckSUR.log.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\CheckSUR.persist.log to C:\Windows\CBS\CheckSUR.persist.log.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\CBS\FilterList.log to C:\Windows\CBS\FilterList.log.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
Successfully restored ownership for C:\Windows
Successfully restored permissions on C:\Windows
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-08-05 13:33:02.473
Script hash: UTP4KcR/6TOHPQ8TeeZbEzO7PrYF18LleZmGE4Zt+3Q=
----------------------EOF-----------------------

Aura · Aug 5, 2016

Alright, let's run SURT again to see if the Registry keys were properly fixed.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

n2b · Aug 5, 2016

Here is the CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-08-05 16:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0 failed to get Visibility

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MSVidCtl.dll x86_microsoft-windows-video-tvvideocontrol_31bf3856ad364e35_6.1.7600.16385_none_ee86a082e46c9e41

Summary:
Seconds executed: 598
Found 3 errors
CSI Payload File Missing Total count: 1
CBS Registry Error Total count: 2

Aura · Aug 6, 2016

I just noticed your SFCFix. It's not what I created at all. Here:

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

n2b · Aug 6, 2016

Sorry about that. I'm not sure what I did incorrectly last time. Here is what I did this time. Downloaded the SFCFix.zip link shown at the bottom of your instructions and put it on the desk top. Downloaded the SFCFix link shown in the first bullet of the instructions and put the SFCFix.exe on the desk top. Dragged the SFCFix.zip into the SFCFix.exe which resulted in the text file copied below.

Thanks for taking time to help me fix this.

---------------------------------------------------------------------------------------------------------------------------------------------------------

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-06 20:52:55.777
Microsoft Windows 7 - x86
Using .zip script file at C:\Users\Narinder_2\Desktop\SFCFix.zip [1]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk

Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk to C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18378_none_087e8be07883b906\windows journal.lnk
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-08-06 20:52:56.698
Script hash: UTP4KcR/6TOHPQ8TeeZbEzO7PrYF18LleZmGE4Zt+3Q=
----------------------EOF-----------------------

Aura · Aug 7, 2016

All good :) Now the fix went through, but I just realized that your script didn't have the Registry fix (though I was sure I included it, weird). Here goes:

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

n2b · Aug 7, 2016

Here is the SFCFix.txt

_______________________________________________________________________________________________________________________________

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-07 16:03:18.623
Microsoft Windows 7 - x86
Using .txt script file at C:\Users\Narinder_2\Desktop\SFCFixScript.txt [1]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2633879~31bf3856ad364e35~x86~~6.1.1.0.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-08-07 16:03:18.763
Script hash: 4bYFE5XHdc+abPNs7HND9lZbou7pBeGdjASoG1jMsd4=
----------------------EOF-----------------------

Aura · Aug 7, 2016

Good :) Now please run SURT again and provide me the CheckSUR.log. It should have worked.

n2b · Aug 7, 2016

Here is the CheckSUR.log

_______________________________________________________________________________________________________________________________________

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-08-07 17:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MSVidCtl.dll x86_microsoft-windows-video-tvvideocontrol_31bf3856ad364e35_6.1.7600.16385_none_ee86a082e46c9e41

Summary:
Seconds executed: 635
Found 1 errors
CSI Payload File Missing Total count: 1

Aura · Aug 7, 2016

Awesome! Now let's run SFC to get a better report of the missing payloads (and if there's more than one).

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

n2b · Aug 7, 2016

I ran the sfc /scannow as you directed above. The verification stopped at 39% like it used to before. In any case I am sending you the link to the cbs.txt. I am also including a link to the screen print of the cmd page where it stopped at 39% with the message that it could not perform the requested operation.

Looking forward to your analysis of this data. Thanks again for spending so much time on this one problem. Appreciate it

Dropbox - cbs.txt

Dropbox - SFC Scannow - cmd screen print.jpg

[SOLVED] Cannot update to Win-7 SP1

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