Windows Update Failure, W7-Pro SP1, Lenovo W510

atlld · Jul 18, 2016

Hello:

I have about 20-30 updates due on W7 Professional SP1 on a Lenovo W510, but the update package fails to install. After reverting, I installed the updates one by one, starting with the lowest KB number. On the third one, KB3146706, update failed and reverted. I can't say that this is the only "bad" update... it's just one I definitely know is not working.

I then installed and ran SURT, and the output is here. Can you shed any light on these failures?

Thank you,
ATLLD

_____________________________

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-07-18 09:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-FailoverCluster-Core-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-FailoverCluster-Core-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2506223~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2506223~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_76422fde04163860 Package_3_for_KB2647518~31bf3856ad364e35~amd64~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_1a23945a4bb8c72a Package_3_for_KB2647518~31bf3856ad364e35~amd64~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_1a23945a4bb8c72a Package_3_for_KB2647518~31bf3856ad364e35~amd64~~6.1.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Packages
(f) CBS Registry Error 0x80070103 Package_1_for_KB2732487~31bf3856ad364e35~amd64~~6.1.1.0 failed to get owner for package.
(f) CBS Registry Error 0x80070002 Package_27_for_KB2756921~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_27_for_KB2756921~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_2_for_KB2729094~31bf3856ad364e35~amd64~~6.1.2.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_2_for_KB2729094~31bf3856ad364e35~amd64~~6.1.2.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_3_for_KB2883150~31bf3856ad364e35~amd64~~6.1.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2883150~31bf3856ad364e35~amd64~~6.1.1.1 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_4_for_KB2579686~31bf3856ad364e35~amd64~~6.1.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_4_for_KB2579686~31bf3856ad364e35~amd64~~6.1.1.1 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_73_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_7_for_KB2506223~31bf3856ad364e35~amd64~~6.1.1.1 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_9_for_KB2534366~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_9_for_KB2534366~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070103 Package_for_KB2510531_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get owner for package.
(f) CBS Registry Error 0x80070002 Package_for_KB2534366_RTM~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2534366_RTM~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_for_KB2534366_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2534366_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_for_KB2534366~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2534366~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070103 Package_for_KB2572077_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get owner for package.
(f) CBS Registry Error 0x80070002 Package_for_KB2579686_RTM~31bf3856ad364e35~amd64~~6.1.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2579686_RTM~31bf3856ad364e35~amd64~~6.1.1.1 failed to get Visibility
(f) CBS Registry Error 0x80070103 Package_for_KB2647518_RTM~31bf3856ad364e35~amd64~~6.1.1.2 failed to get owner for package.
(f) CBS Registry Error 0x80070002 Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070103 Package_for_KB3023215_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get owner for package.

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 amd64_mdmnis2u.inf_31bf3856ad364e35_6.1.7601.18247_none_ef5a690f11e7b947

Summary:
Seconds executed: 518
Found 36 errors
CBS Registry Error Total count: 26
CBS Watchlist Package Missing Total count: 6
CBS Watchlist Component Missing Total count: 3
CSI Missing Winning Component Key Total count: 1

atlld · Jul 21, 2016

Here is my SFCFix Log:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-21 09:21:58.980
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_1a23945a4bb8c72a.
CORRUPT: Failed to repair orphaned component "value name not identified" (x86_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_1a23945a4bb8c72a) on component watchlist.

WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_76422fde04163860.
CORRUPT: Failed to repair orphaned component "value name not identified" (amd64_microsoft-windows-activexcompat_31bf3856ad364e35_0.0.0.0_none_76422fde04163860) on component watchlist.

WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-ServerCore-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_2_for_KB2506223~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
FIXED: Orphaned package Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-FailoverCluster-Core-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0.
FIXED: Orphaned package Package_2_for_KB2506223~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-FailoverCluster-Core-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.
FIXED: Orphaned package Package_for_KB2506223_SP1~31bf3856ad364e35~amd64~~6.1.1.1 (Microsoft-Windows-FailoverCluster-Core-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0) on package watchlist.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 35
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 6
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-07-21 09:29:24.446
----------------------EOF-----------------------

atlld · Jul 21, 2016

Here is my CBS folder:

https://dl.dropboxusercontent.com/u/9063094/CBS.zip

BrianDrab · Jul 22, 2016

Hi and welcome to Sysnative. Before we begin, may I ask you if you intend on upgrading to Windows 10? (Only free for another week or so).

atlld · Jul 23, 2016

Hello BrianDrab. You helped me once before with a failed update (but I had a different userid).

I am not planning to upgrade because this laptop is 5 years old and I plan on replacing it in 6-12 months. I don't think it's worth inviting a bunch of new configuration challenges on this older machine.

Thank you,

BrianDrab · Jul 24, 2016

OK, no problem. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

atlld · Jul 24, 2016

https://dl.dropboxusercontent.com/u/9063094/COMPONENTS.zip

BrianDrab · Jul 24, 2016

Thanks. Now I need one more piece of info. Please do the following.

Step#1 - Disable Windows Update
1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc stop wuauserv && sc config wuauserv start= disabled

4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly.

Code:

SERVICE_NAME: wuauserv
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 3  STOP_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x1
        WAIT_HINT          : 0x7530
[SC] ChangeServiceConfig SUCCESS

Step#2 - Retrieve Components/Software Hives
Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
Copy this file to your Desktop.
Now right click on this file on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then PM me the link.
You can close any open windows you have as well as the RegBack program now.

BrianDrab · Jul 25, 2016

Perfect. I received the hive, thank you. Now I just need you to re-run SURT and provide the log.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

BrianDrab · Jul 25, 2016

Oops. You may need to re-enable Windows Updates first. If you do, re-enable windows updates, run SURT and then disable windows update again.

Enable Windows Update
1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc config wuauserv start= delayed-auto && sc start wuauserv

4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly.

Code:

[SC] ChangeServiceConfig SUCCESS
SERVICE_NAME: wuauserv
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 2  START_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x7d0
        PID                : 1136
        FLAGS              :

atlld · Jul 25, 2016

The restart command was not accepted, so I rebooted to restart the wu service, then ran SURT.

https://dl.dropboxusercontent.com/u/9063094/CheckSUR.zip

atlld · Jul 25, 2016

By the way, at the beginning of this thread I had previously gone into the control panel for WU and set it to "Never check for updates."

BrianDrab · Jul 26, 2016

Thanks for the info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

atlld · Jul 26, 2016

https://dl.dropboxusercontent.com/u/9063094/SFCFix.txt

BrianDrab · Jul 26, 2016

Thanks. I see some of the fixes failed but we should have less errors now. Please do the following again to verify.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

atlld · Jul 26, 2016

https://dl.dropboxusercontent.com/u/9063094/CheckSUR.log

BrianDrab · Jul 27, 2016

Thanks. Please do the following.

Step#1 - Stop Services
1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter after each one. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc stop bits
sc stop wuauserv

Step#2 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

atlld · Jul 27, 2016

https://dl.dropboxusercontent.com/u/9063094/20160727_SFCFix.txt

Why are there references to AMD? This laptop has an Intel i7 sticker on it. Odd.

atlld · Jul 27, 2016

msinfo32.exe can not collect information.

BrianDrab · Jul 27, 2016

The references to AMD are normal. That just means you have a 64-bit machine. AMD was the first company to come out with 64-bit processors so Microsoft named many of their files with AMD in the name. But just think of it meaning a 64-bit machine.

The fixes fails so we'll have to do these manually. Please do the following.

Repeat all the steps from Post#8. It's extremely important that you send me the newest software hive. Thanks.

Windows Update Failure, W7-Pro SP1, Lenovo W510

Well-known member

Well-known member

Well-known member

Emeritus

Well-known member

Emeritus

Well-known member

Emeritus

Emeritus

Emeritus

Well-known member

Well-known member

Emeritus

Attachments

Well-known member

Emeritus

Well-known member

Emeritus

Attachments

Well-known member

Well-known member

Emeritus