[SOLVED] W7 SP1 update - 0x80070002 - ERROR_FILE_NOT_FOUND

7bln · Jul 13, 2016

Hi everyone,

I'm trying to install Service Pack 1 on Windows 7 Home Premium, but it fails with 0x80070002 - ERROR_FILE_NOT_FOUND.

My father installed polish language pack and probably that is the reason why update fails. I've changed language back to en-US:

bcdedit /set {current} locale en-US
bcdboot %WinDir% /l en-US
Deleted registry folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MUI\UILanguages\pl-PL
Rebooted

Language changed back to english, but this didn't helped with the update, so I tried following:

sfc /scannow
Reset Windows Update components - https://support.microsoft.com/en-us/kb/971058
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) - Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center
dism /online /remove-package /packagenameackage_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
Downloaded SP1 - Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

No luck. In attachment you can find CBS and CheckSUR logs.

I would appreciate any help. Thanks in advance.View attachment 21672 View attachment 21673

BrianDrab · Jul 14, 2016

Hi and welcome to Sysnative. Before we begin, may I ask you if you intend on updating to the free (until the end of this month) Windows 10?

7bln · Jul 15, 2016

Yes, that was my plan. If you say, that it is safe to upgrade directly from W7 without SP1 to W10, that is great. I'll try to do this.

BrianDrab · Jul 15, 2016

Exactly correct. The best way to do this with the best chance of success is to first do a Clean Boot of your machine following the instructions below.
https://support.microsoft.com/en-us/kb/929135

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Keep the default Upgrade this PC option and click Next.
4. Let this process complete the upgrade to the newest build and let me know when complete.

Let me know how it goes.

7bln · Jul 17, 2016

Thanks, it worked, I've installed W10 directly.

Microsoft states that you need W7 with SP1 to update to W10, so I was trying to install SP1 first. Source: Windows 10 Specifications - Microsoft

BrianDrab · Jul 17, 2016

Great. Thanks for letting us know. It's a little confusing I agree. SP1 is a requirement to install through Windows Update but not by using the Media Creation Tool.

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[SOLVED] W7 SP1 update - 0x80070002 - ERROR_FILE_NOT_FOUND

7bln

New member

BrianDrab

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7bln

New member

BrianDrab

Emeritus

7bln

New member

BrianDrab

Emeritus