[SOLVED] Help with update error message 80073701

Indypr · Jul 8, 2016

Receiving error message 80073701 after trying to install KB3060716 and KB3080149 on a Windows 7 Pro 64 bits.
Any help is welcome.

zcomputerwiz · Jul 11, 2016

Hello and Welcome!

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

Indypr · Jul 13, 2016

Hello zcomputerwiz,
attached is the file requested. Sorry for the delay having trouble downloading the program.
Thanks in advance for your help!

zcomputerwiz · Jul 14, 2016

SURT reports no problems.

Let's try installing KB3060716.

Download Security Update for Windows 7 for x64-based Systems (KB3060716) from Official Microsoft Download Center

If the installation fails, zip up and attach C:\Windows\Logs\CBS\CBS.log
If the zip is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

Indypr · Jul 14, 2016

good evening, below is the link with the file requested. Thank you.
Download CBS.log from Sendspace.com - send big files the easy way

zcomputerwiz · Jul 15, 2016

Looks like another update has some problems. Let's try reinstalling it.

Install Update with DISM

Download the update MSU here: Download Security Update for Windows 7 for x64-based Systems (KB3003743) from Official Microsoft Download Center
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand {update name}.msu -f:* C:\temp

replace {update name} with the name of the MSU file downloaded in step 1

DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

Indypr · Jul 15, 2016

Hello. The update (Download Security Update for Windows 7 for x64-based Systems (KB3003743) from Official Microsoft Download ) was applied successfully.

zcomputerwiz · Jul 18, 2016

Excellent. Please try installing KB3060716 again.
If the update fails to install, zip and attach CBS.log as before.

Indypr · Jul 18, 2016

zcomputerwiz,
installation of KB3060716 was successful too. :)

zcomputerwiz · Jul 18, 2016

Excellent :)

Please check for Windows Updates and install any that are offered.
If an update fails to install, zip and attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

Indypr · Jul 18, 2016

Of the two pending updates one went ok the other could not be installed.
CheckSur.log did not changed after the updates but below is the link for both files, thanks for your patience:

CheckSur.log
Download CheckSUR.log from Sendspace.com - send big files the easy way

CBS.log
Download CBS.log from Sendspace.com - send big files the easy way

zcomputerwiz · Jul 19, 2016

Code:

2016-07-18 16:49:15, Info                  CBS    Exec: Resolving Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR, PinDeployment: amd64_06cf3eb88289aa8dc407ef70ac02a0c5_31bf3856ad364e35_6.1.7601.23489_none_5da85d88cbe750cb
2016-07-18 16:49:15, Error                 CSI    00000037@2016/7/18:20:49:15.512 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2016-07-18 16:49:15, Error                 CSI    00000038 (F) STATUS_SXS_ASSEMBLY_MISSING #318495# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2016-07-18 16:49:15, Error                 CSI    00000039 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #318380# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 06cf3eb88289aa8dc407ef70ac02a0c5, Version = 6.1.7601.23489, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2.3173040-1_neutral_LDR", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2016-07-18 16:49:15, Info                  CBS    Failed to pin deployment while resolving Update: 3173040-1_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CBS    Failed to resolve item[0] in Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Error                 CBS    Failed to resolve execution package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CSI    0000003a@2016/7/18:20:49:15.901 CSI Transaction @0x13093e0 destroyed
2016-07-18 16:49:15, Info                  CBS    Perf: Resolve chain complete.
2016-07-18 16:49:15, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Looks like KB3173040 V1 has a problem. Let's reinstall it.

Install Update with DISM

Download the zipped update MSU here: View attachment 21758
Extract the MSU file from the zip to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand {update name}.msu -f:* C:\temp

replace {update name} with the name of the MSU file downloaded in step 1

DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

Indypr · Jul 19, 2016

zcomputerwiz, installed successfully but did not asked for restart.
Should I try to install the pending update now?

zcomputerwiz · Jul 19, 2016

Very good. Yes, please do.

If the update fails, zip and attach CBS.log with your reply.

Indypr · Jul 19, 2016

Success!
Thank you very much for your help! :thumbsup2:

zcomputerwiz · Jul 19, 2016

Glad to help! Anything else I can assist you with?

Indypr · Jul 19, 2016

Are there more info in this site on how to troubleshoot windows updates issues? any good articles? Thanks again.

zcomputerwiz · Jul 19, 2016

There are some articles here dealing with particular problems and error codes, but not this one.

Most of the information we get is from the CBS and CheckSUR logs.
Here's a Microsoft page on reading the CBS log: https://support.microsoft.com/en-us/kb/928228

They only list a few simple situations in which files are missing or corrupt. In your case on this machine, some parts of a previously installed update were missing.

Here's the relevant section of the log:

Read More:

Code:

2016-07-18 16:49:15, Info                  CBS    Appl: Evaluating package applicability for package Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2, applicable state: Installed
2016-07-18 16:49:15, Info                  CBS    Plan: Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed
2016-07-18 16:49:15, Info                  CBS    Plan: Migrating selection state, from package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2 to package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2
2016-07-18 16:49:15, Info                  CBS    Plan: Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2, Update: 3173040-1_neutral_LDR, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2016-07-18 16:49:15, Info                  CBS    Perf: Resolve chain started.
2016-07-18 16:49:15, Info                  CSI    00000036@2016/7/18:20:49:15.512 CSI Transaction @0x13093e0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30531893_3632506199:2/Package_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2"

2016-07-18 16:49:15, Info                  CBS    Exec: Resolving Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR
2016-07-18 16:49:15, Info                  CBS    Exec: Resolving Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR, PinDeployment: amd64_06cf3eb88289aa8dc407ef70ac02a0c5_31bf3856ad364e35_6.1.7601.23489_none_5da85d88cbe750cb
2016-07-18 16:49:15, Error                 CSI    00000037@2016/7/18:20:49:15.512 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2016-07-18 16:49:15, Error                 CSI    00000038 (F) STATUS_SXS_ASSEMBLY_MISSING #318495# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2016-07-18 16:49:15, Error                 CSI    00000039 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #318380# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 06cf3eb88289aa8dc407ef70ac02a0c5, Version = 6.1.7601.23489, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2.3173040-1_neutral_LDR", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2016-07-18 16:49:15, Info                  CBS    Failed to pin deployment while resolving Update: 3173040-1_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CBS    Failed to resolve item[0] in Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Error                 CBS    Failed to resolve execution package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CSI    0000003a@2016/7/18:20:49:15.901 CSI Transaction @0x13093e0 destroyed
2016-07-18 16:49:15, Info                  CBS    Perf: Resolve chain complete.
2016-07-18 16:49:15, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-07-18 16:49:15, Info                  CBS    WER: Generating failure report for package: Package_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent

You can see in the log which update was being installed here:

Code:

2016-07-18 16:49:15, Info                  CBS    Plan: Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed

A previous version of this update (6.1.1.2) was already installed, and would be updated to the new version (6.1.2.2) here:

Code:

2016-07-18 16:49:15, Info                  CBS    Plan: Migrating selection state, from package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2 to package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.2.2

At this point the package resolution process begins, but then fails because one of the update's SxS assemblies are not present (when it should be if the update is installed).

Code:

2016-07-18 16:49:15, Info                  CBS    Exec: Resolving Package: Package_1_for_KB3173040~31bf3856ad364e35~amd64~~6.1.1.2, Update: 3173040-1_neutral_LDR, PinDeployment: amd64_06cf3eb88289aa8dc407ef70ac02a0c5_31bf3856ad364e35_6.1.7601.23489_none_5da85d88cbe750cb
2016-07-18 16:49:15, Error                 CSI    00000037@2016/7/18:20:49:15.512 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)

Each of the threads for problems like these are unique, so we have to start in the CBS logs to determine which updates have problems.
Once we find the problem update there are a couple different things that can be done, attempting to reinstall the update is the first step that I try.

If you are looking for information like this, much of it has not been made into a tutorial since what works in one case doesn't necessarily work in another.
We do have a Windows Update Academy if you have lots of free time and find Windows Update troubleshooting to be particularly interesting :)

Indypr · Jul 19, 2016

Everyday you learn something new, thanks for your patience and help.

zcomputerwiz · Jul 19, 2016

Glad to help. I'll mark this thread solved.
If you encounter any problems, please post back and I'll continue to assist you.

[SOLVED] Help with update error message 80073701

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