[SOLVED] Win 8.1 sfc scannow, DISM-RestoreHealth not working and SfcFix says all is good

RobbieTheK · Jul 5, 2016

I ran sfcfix:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-05 09:34:47.258
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-07-05 09:41:00.146

Here are some errors from the event log:
Fault bucket 126520242507, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.3.9600.17709
P2: Package_for_KB3160005
P3: 6.3.1.2
P4: amd64
P5: unknown
P6: 8e5e04b6
P7: Resolve
P8: Resolved
P9: Staged
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CbsPersist_20160705130127.log
C:\Windows\Logs\CBS\CbsPersist_20160705111928.log
C:\Windows\Logs\CBS\CbsPersist_20160705104459.log
C:\Windows\Logs\CBS\CbsPersist_20160705095933.log
C:\Windows\Logs\CBS\CbsPersist_20160704143952.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\WinSxS\poqexec.log
C:\Windows\Inf\setupapi.dev.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.3.9600.17709_da7bbf6d12904f8c6562dfb34d3ac2b702faa42_00000000_cab_3e5e5b3a

Analysis symbol:
Rechecking for solution: 0
Report Id: 355a945d-42b8-11e6-82b8-001a64b34cf0
Report Status: 8Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

CBS logs attached in 2 pieces too large for the entire file.

Aura · Jul 7, 2016

Hi RobbieTheK :)

My name is Aura and I'll be assisting you with your issue. I cannot see the end of the SFC scan in your CBS logs, so let's run it again.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

RobbieTheK · Jul 7, 2016

ok it's small enough this time--attached.

Aura · Jul 7, 2016

Alright so SFC didn't report anything wrong. Let's see what DISM have to say.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

RobbieTheK · Jul 11, 2016

Here they are.

Aura · Jul 11, 2016

DISM also returned clear logs. What was the main issue here?

RobbieTheK · Jul 11, 2016

All Windows updates fail to install.

Aura · Jul 11, 2016

If you click on "Get more info", what does it says?

RobbieTheK · Jul 11, 2016

Aura · Jul 11, 2016

Alright. Try to install your Windows Updates once more. If it fails, upload the two logs below so I can review them.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

RobbieTheK · Jul 11, 2016

Here you go

Aura · Jul 12, 2016

Can you list me an update (KB) that you need to install?

RobbieTheK · Jul 13, 2016

Aura said:
Can you list me an update (KB) that you need to install?

There are 45 including Windows Defender and many optional see attached screen shot.

Aura · Jul 13, 2016

Good :) Download and install the KB below directly from the Microsoft Download Center.

Download Security Update for Windows 8.1 for x64-based Systems (KB3157569) from Official Microsoft Download Center

If it fails to install, upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

RobbieTheK · Jul 13, 2016

Been running for 2 hours event logs are filling up with variations of the below and here are the requested logs:
WindowsUpdate.log - Speedy Share - upload your files here
CBS.log - Speedy Share - upload your files here

Fault bucket 126720127414, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.3.9600.17709
P2: Package_for_KB3170106
P3: 6.3.1.1
P4: amd64
P5: unknown
P6: 8e5e04b6
P7: Resolve
P8: Resolved
P9: Staged
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CbsPersist_20160713084255.log
C:\Windows\Logs\CBS\CbsPersist_20160713074134.log
C:\Windows\Logs\CBS\CbsPersist_20160712084454.log
C:\Windows\Logs\CBS\CbsPersist_20160712055638.log
C:\Windows\Logs\CBS\CbsPersist_20160711190934.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\WinSxS\poqexec.log
C:\Windows\Inf\setupapi.dev.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.3.9600.17709_5940e3f082a74c9312806978eb74871102fbf8_00000000_cab_3482f0e5

Analysis symbol:
Rechecking for solution: 0
Report Id: d9b8ac7b-4910-11e6-82bd-001a64b34cf0
Report Status: 8
Hashed bucket: 2cac9812f2bcd0d40dbf6fded4e8963d

Aura · Jul 13, 2016

Is the update still trying to install, or did it fail?

RobbieTheK · Jul 13, 2016

still running

Aura · Jul 13, 2016

Alright, cancel the update and follow the instructions below.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
net start wuauserv

Once done, try to install the same KB again.

RobbieTheK · Jul 13, 2016

[Window Title]
Windows Update Standalone Installer

[Main Instruction]
Windows Update Standalone Installer

[Content]
Installer encountered an error: 0x80070003

The system cannot find the path specified.

[OK]

RobbieTheK · Jul 13, 2016

See JustBeamIt - file transfer made easy for the windowsupdate log file

last few lines:
2016-07-13 12:07:23:832 2988 1498 Handler FATAL: CBS called Error with 0x8e5e04b6,
2016-07-13 12:07:23:832 2988 1a4c Handler FATAL: UH: 0x8e5e04b6: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2016-07-13 12:07:24:188 2988 1a4c Handler FATAL: Request generation for CBS update complete with hr=0x8e5e04b6 and pfResetSandbox=0
2016-07-13 12:07:24:704 2988 1a4c Handler FATAL: Error source is 106.
2016-07-13 12:07:29:286 2988 1a4c DnldMgr WARNING: Download request generation failed with 0x8e5e04b6.
2016-07-13 12:07:29:804 2988 1a4c DnldMgr Generating download request for update {BF3C25F7-5531-449C-8226-81DAC17A453A}.201
2016-07-13 12:07:31:088 2988 1a4c Handler Generating request for CBS update BF3C25F7-5531-449C-8226-81DAC17A453A in sandbox C:\Windows\SoftwareDistribution\Download\a7dda51c4313c590ad3076b7910c1d03
2016-07-13 12:07:31:638 2988 1a4c Handler Selected payload type is ptExpress
2016-07-13 12:07:33:257 2988 1a4c Handler UH: DpxRestoreJob returned 0x80070002
2016-07-13 12:07:33:776 2988 1a4c Handler Detected download state is dsHavePackage
2016-07-13 12:07:59:529 2988 1498 Handler FATAL: CBS called Error with 0x8e5e04b6,
2016-07-13 12:07:59:530 2988 1a4c Handler FATAL: UH: 0x8e5e04b6: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2016-07-13 12:08:00:160 2988 1a4c Handler FATAL: Request generation for CBS update complete with hr=0x8e5e04b6 and pfResetSandbox=0
2016-07-13 12:08:00:682 2988 1a4c Handler FATAL: Error source is 106.

[SOLVED] Win 8.1 sfc scannow, DISM-RestoreHealth not working and SfcFix says all is good

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