[SOLVED] Windows Error Code 80073712 for SP1(KB976932)

jonathan358 · Jun 26, 2016

I am having troubles downloading a game. I looked deeper into it and I believe it may be related to some driver issues that I have encountered before.
A possible solution is to install the newest DirectX version for my operating system (Windows 7). This is done through installing the newest Windows Service Pack.
Unable to download it due to the stated Error code.
I don't want to repeat the whole conversion with another user who is assisting me so the situation can be found in this reddit link: Game Launch Problems : Guildwars2

I have tried running the System Update Readiness Tool and got this result: ================================= Checking System Update Readiness. Binary V - Pastebin.com

Any help is appreciated! Thank you very much!

Aura · Jun 30, 2016

Hi jonathan :)

Since I'm a fellow Guild Wars 2 player, I'll take your thread and assist you! Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

Trace::
amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314
amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16912_none_71850217230cf6d8
amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.21085_en-us_dff3c21cb4955116
amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.21855_none_73ccbd16396ebe57
amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16912_en-us_dfb2fdab9b416b95
amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.17720_none_735e8e9d203d4c07
amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

jonathan358 · Jul 1, 2016

Hello! Thanks for the assistance, here's the contents:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-07-01 02:21:08.980
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\Jonathan\Desktop\SFCFixScript.txt [0]

Trace::
Successfully traced component amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314.
Package_74_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-186_neutral_GDR2

Successfully traced component amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16912_none_71850217230cf6d8.
Package_253_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-685_neutral_LDR2

Successfully traced component amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.21085_en-us_dff3c21cb4955116.
Package_254_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-688_neutral_LDR2

Successfully traced component amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.21855_none_73ccbd16396ebe57.
Package_73_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-183_neutral_GDR2

Successfully traced component amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16912_en-us_dfb2fdab9b416b95.
Package_254_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-688_neutral_LDR2

Successfully traced component amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.17720_none_735e8e9d203d4c07.
Package_73_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-183_neutral_GDR2

Successfully traced component amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4.
Package_74_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.2633952-186_neutral_GDR2
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-07-01 02:25:44.976
Script hash: QO/ojiFsRUjcPTHjlCfraWwfa7D0dnQhSzbgqv0180U=
----------------------EOF-----------------------

Aura · Jul 1, 2016

Thank you :) Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

jonathan358 · Jul 1, 2016

fdgdfgdfg

jonathan358 · Jul 1, 2016

[remove]xyz

jonathan358 · Jul 1, 2016

Sorry I missed a step so I tried to edit it again but it wouldn't let me. Anyways here it is:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-07-01 10:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21855_en-us_e1fab8aab1a33314.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16912_none_71850217230cf6d8.manifest amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16912_none_71850217230cf6d8
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16912_none_71850217230cf6d8.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.21085_en-us_dff3c21cb4955116.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.21085_en-us_dff3c21cb4955116
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.21085_en-us_dff3c21cb4955116.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.21855_none_73ccbd16396ebe57.manifest amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.21855_none_73ccbd16396ebe57
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.21855_none_73ccbd16396ebe57.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16912_en-us_dfb2fdab9b416b95.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16912_en-us_dfb2fdab9b416b95
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.16912_en-us_dfb2fdab9b416b95.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.17720_none_735e8e9d203d4c07.manifest amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.17720_none_735e8e9d203d4c07
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.17720_none_735e8e9d203d4c07.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4.manifest amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17720_en-us_e18c8a319871c0c4.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 269
Found 7 errors
Fixed 7 errors
CSI Manifest All Zeros Total count: 7
Fixed: CSI Manifest All Zeros. Total count: 7

Aura · Jul 1, 2016

Good :) Now let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

jonathan358 · Jul 1, 2016

Here you go! cbs.txt - Google Drive

Aura · Jul 2, 2016

Alright, SFC returned a clean CBS.log :) How are you trying to install the SP1? Via Windows Update, or did you download it directly from Microsoft's website?

jonathan358 · Jul 2, 2016

Tried both, none seem to work.

Aura · Jul 2, 2016

Alright, download it directly from Microsoft's website (windows6.1-KB976932-X64.exe)

Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

Once done, try to install it. If it fails, let me know which error code you encounter, and upload the two logs below so I can review them.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

jonathan358 · Jul 2, 2016

Oh its fixed! I downloaded the wrong hotfix from the microsoft website...

Thank you very much, Aura!

I got my Windows Aero theme back as well! No more Windows Basic :lol:

Aura · Jul 3, 2016

Glad to see that you were able to install the SP1 jonathan! :)

And no problem, you're welcome!

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[SOLVED] Windows Error Code 80073712 for SP1(KB976932)

jonathan358

Member

Aura

Sysnative Staff, Security Analyst

jonathan358

Member

Aura

Sysnative Staff, Security Analyst

jonathan358

Member

jonathan358

Member

jonathan358

Member

Aura

Sysnative Staff, Security Analyst

jonathan358

Member

Aura

Sysnative Staff, Security Analyst

jonathan358

Member

Aura

Sysnative Staff, Security Analyst

jonathan358

Member

Aura

Sysnative Staff, Security Analyst