Error with updates and Corrupt files

MrEMan · Jun 16, 2016

Hello,

I am trying to do updates but when ever an update happens it fails and the system needs to rollback. The rollback takes a couple of hours. I think I've narrowed the troublesome update to KB30000850

SFCFix finds corruptions that extend the scan by 15-20 minutes and finds one thing but then doesn't find anything.

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-17 11:27:15.717
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.

SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-06-17 11:42:12.306
----------------------EOF-----------------------

The log mentions CNBJ2530.DPB errors that were not actually fixed so I followed the instructions on this page without any luck CNBJ2530.DPB and prncacla.inf Corruptions - Windows 8/8.1

CBS logfiles are shortly to follow.

Any help will be awesome.

Regards

LogBot · Jun 16, 2016

Logfile submission from MrEMan

Logfile submission from MrEMan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2016-06/20917.zip

Aura · Jun 19, 2016

Hi MrEMan :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

MrEMan · Jun 19, 2016

Hi Aura,

Thank you. I have just run the patch.

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-20 09:48:12.885
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\MrEMan\Desktop\SFCFix.zip [1]

PowerCopy::
Successfully  took permissions for file or folder  C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB

WARNING:  File  C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB  was not backed up as that would replace the current backup.
Successfully copied file C:\Users\MrEMan\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB  to  C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.

Successfully  restored ownership for  C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully  restored permissions on  C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-06-20 09:50:09.663
Script hash: dxFIqDAx4//ZUU5HnVDLlrUqRmN7KQrYZrvDSPYugw4=
----------------------EOF-----------------------

Regards

Aura · Jun 19, 2016

Alright, let's see if the replacement was accepted.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

MrEMan · Jun 23, 2016

Hey Aura,

I tried an update after running that fix but it failed again then rolled back.

The link to the latest scan is cbs.txt - Google Drive

Regards

Aura · Jun 23, 2016

Wait before installing updates, we're not done checking things yet :) The replacement was accepted, now let's see if DISM have anything to report before we move on.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

MrEMan · Jun 23, 2016

Thanks Aura,

The file is here DISM_CBS.zip - Google Drive

Regards

Aura · Jun 24, 2016

Alright, DISM returned a clean set of logs. Now, which updates (KB) are you trying to install?

MrEMan · Jun 26, 2016

There are a couple that are failing.
KB3097966
KB3109103
KB3080446
KB3082089
KB3088195
KB3109094
KB3097966

The update KB30000850 status is Pending restart. This one updates, fails then rolls back.

Regards

Aura · Jun 26, 2016

Alright, try to install the KB3097966. If it fails to install, upload the two logs below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

MrEMan · Jun 27, 2016

Okay, I tried twice. The first one had the previous pending restart.

Link is WindowsUpdate_CBS.zip - Google Drive

Sorry this is taking so long.

Regards

Aura · Jun 27, 2016

Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
net start wuauserv

Now, try to install one update again, and if it fails, upload the WindowsUpdate.log and CBS.log for me again.

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Error with updates and Corrupt files

MrEMan

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Aura

Sysnative Staff, Security Analyst

MrEMan

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Aura

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MrEMan

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Aura

Sysnative Staff, Security Analyst

MrEMan

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Aura

Sysnative Staff, Security Analyst

MrEMan

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Aura

Sysnative Staff, Security Analyst

MrEMan

Member

Aura

Sysnative Staff, Security Analyst