Windows cannot update important files and services while the system is running

Russ17 · Jun 7, 2016

I am stuck in a Windows update loop failure. Windows update cannot proceed until a previous update is completed, but when restarted, no updates are peformed.

Error code for all failed uopdates is 80642016.

I ran SFC Fix and no errors were found

I have tried attaching the SFC Fix log file and the CBS folder but the upload manager cannot upload them.

Any help would be much appreciated.

Regards

Russ

BrianDrab · Jun 11, 2016

Hi and welcome to Sysnative. Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

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Windows cannot update important files and services while the system is running

Russ17

New member

BrianDrab

Emeritus