1. #1

    Windows Update error 0x80070057

    I've worked a bunch trying unsuccessfully to upgrade to Windows 10, and when I run the Windows Update Troubleshooter, it comes back with a 0x80070057 error saying it can't fix it. I have run chkdsk /r as well as SFCFix. Here is the log file from SFCFix: (I have tried to attach the CBS.zip file for you to look at, but it doesn't appear to be uploading.) Any help you can give me will be greatly appreciated. Thanks!

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2016-05-26 15:10:53.162
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.








    AutoAnalysis::
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll
    CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll




    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 2
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 2
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2016-05-26 15:11:29.375
    ----------------------EOF-----------------------


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  2. #2
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    Re: Windows Update error 0x80070057

    Hi and welcome to Sysnative. We'll see what we can do. Please start with the following.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  3. #3

    Re: Windows Update error 0x80070057

    Thanks for your help. I did as you suggested, and am (hopefully successfully) attaching the log file.
    Attached Files Attached Files

  4. #4
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    Re: Windows Update error 0x80070057

    Thanks. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

    Items for your next post
    1. SFCFix.txt
    2. CheckSUR.log
    Attached Files Attached Files

  5. #5

    Re: Windows Update error 0x80070057

    Here is the log of SFCFix. I'm waiting on the System Update Readiness Tool to complete before sending that log in.

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2016-05-31 11:55:11.859
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\admin\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\Winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll
    Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll


    Successfully copied file C:\Users\admin\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll to C:\Windows\Winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll.
    Successfully copied file C:\Users\admin\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll to C:\Windows\Winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll.


    Successfully restored ownership for C:\Windows\Winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll
    Successfully restored permissions on C:\Windows\Winsxs\x86_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_faff6acb5cd29b45\IMTCCAC.dll
    Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll
    Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-i..hinese-imepadapplet_31bf3856ad364e35_6.1.7600.16385_none_571e064f15300c7b\IMTCCAC.dll
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2016-05-31 11:55:12.187
    Script hash: PUOm/8/acrCu6pHvZAFp/2K8cCb/+DtMCht42dpxukY=
    ----------------------EOF-----------------------

  6. #6

    Re: Windows Update error 0x80070057

    Brian--

    I'm now attaching the CheckSUR log. It appears that things were successful according to the log. I'm planning to reboot my computer and see if I can now upgrade to Windows 10.
    Attached Files Attached Files

  7. #7
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    Re: Windows Update error 0x80070057

    Looks good. I would suggest that you perform a Clean Boot of your machine first. Ensure that any devices are disconnected from your machine (printers, scanners, USB devices). Only a keyboard and mouse should be connected. Once in a Clean Boot do the following.

    1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
    2. Accept the License Agreement
    3. Keep the default Upgrade this PC option and click Next.
    4. Let this process complete the upgrade to the newest build and let me know when complete.

  8. #8

    Re: Windows Update error 0x80070057

    Thanks very much. The Media Creation Tool was able to get the Windows 10 download started and I was able to successfully upgrade to Windows 10. Thanks a lot for all your help!

  9. #9
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    Re: Windows Update error 0x80070057

    No problem. Thanks for letting me know.

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