[SOLVED] Error 80073712 80072EFD 8007371B unable to download windows update

stephan · May 26, 2016

Hi Everyone,

First excuse my bad english (not fluent)

machine and system :
ASUS notebook model X72J version K72JT
W7 Home Premium SP1 2009 64bits

I have 27 updates impossible to download, the older one is from 01 2014

Error Codes :
80073712
80072EFD
800731B

When I buy the computer W7 was pre installed and I made no installation DVD.
Since I made a repair system DVD and 5 DVD " W7 installation W7 home premium SP1 AI recovery"

I have a bunch of problems but I suppose it's better to begin by windows update problems.

I ran a memory check OK
I ran a check disk OK
I ran 3 sfc /scannow : normal, safe mode and via repair system dvd

I also downloaded, installed and ran a SURT KB947821, it reports 38 corruptions.
it's seem all clear with PINTLGB.IMD : the last sfc report said there is no more problem

Below, you will find one sfcdetailsrepair report and two sfcfix reports and one checksur report.

CBS.zip

components.zip

Lignes avec Repairing, Repaired, ou "cannot" :
============================================

LIGNES AVEC REPAIRING :
=====================
2016-05-26 11:07:24, Info CSI 0000032f [SR] Repairing 1 components
2016-05-26 11:32:19, Info CSI 0000032f [SR] Repairing 1 components
============================================

LIGNES AVEC REPAIRED :
====================
============================================

LIGNES AVEC CANNOT :
==================
2016-05-26 10:57:21, Info CSI 00000116 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 10:57:22, Info CSI 00000118 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:07:24, Info CSI 00000332 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:07:24, Info CSI 00000334 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:21:05, Info CSI 00000116 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:21:06, Info CSI 00000118 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:32:19, Info CSI 00000332 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-05-26 11:32:19, Info CSI 00000334 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-26 14:46:09.415
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\pom\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD

Successfully copied file C:\Users\pom\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD to C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
PowerCopy:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-05-26 14:54:23.798
Script hash: eBhfSR4qFyMxHQPSioN8mJrRKbOW8Rt4weU5IH9mpgI=
----------------------EOF-----------------------

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-26 18:25:41.557
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 38
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-05-26 18:38:18.981
----------------------EOF-----------------------

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-26 15:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16421_none_9235fb30292dffc2
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_bc2b6e376cdcc57e
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16421_none_a7b948ce6c1ee1ec
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16421_none_ae54e89d2103056f
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16421_none_03d7e452247c5322
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16421_none_bc41e89b5f27f2ee
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16421_none_e3955533b5238def
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16421_none_2f0a8d1fa048ff7a
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16421_none_d940aae180c2cbf4
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16421_none_b14dea44a93dc8c5
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16421_none_04cd22a11d345f10
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16421_none_73c41d6b079de17a
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16421_none_08aa74047810b205
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_17a944edb4ca4c7a
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16421_none_b0434b12127a20d2
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16421_none_1a68963bbc19635b
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.16421_none_d484c88e0d1a2749
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_c74cebe334eb87ef
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_2981561da96dadfe
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_cd62ba99f1103cc8
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16421_none_87e150ddf4cd3dc7
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16421_none_552f4ec0f0e0578f
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_600cd2b3b47f5448
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_01d2d12afe28dbb3
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16421_none_c71bd1fb4a69499a
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16421_none_60234d17a6ca81b8
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16421_none_17a581e74f407044
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16421_none_bcc727a91608879f
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16421_none_5424af8e5a1caf9c
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_f77e26d8c9c819b8
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_0d549a9b80698a7f
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16421_none_768731bf7476d491
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.16421_none_ded972e0417ae944
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16421_none_a8ae871d64d6edda
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16421_none_d2ebf19be7eb8e44
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16421_none_a4003e4aeca24374
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16421_none_64c90f88306e233b
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_bcf84191008ac5f4

Summary:
Seconds executed: 1090
Found 38 errors
CSI Missing Winning Component Key Total count: 38

Hope You can help and again excuse my bad english.

Stephan

Others problems :
I desinstalled IE and I can't reinstall it
I cannot run skype, I desinstalled it
With chrome I can't access a lot of web pages : it tells me "proxy error" and I can't access "change the proxy settings"
With Firefox all fine, except when I don't charge a web page for a couple of minutes after it takes time to access one
I can't access to services in admin tools, it runs but nothing happens
The computer shut down frequently after high speed fan and just Firefox running (yes with a lot of tabs open) shut down also sometimes when viewing a video on the web.

BrianDrab · May 27, 2016

Hi and welcome to Sysnative.

Before we fix your Windows Update/Servicing issues I feel it is important for you to get your machine checked out for malware in our security section. Please start a new thread in our Security forum.

In the subject please put "WU Thread 20012 - For BrianDrab". Information on what else to post is here.

As I'm qualified for malware removal, I'll pick up the thread. We'll ensure you are clean then come back here to finish up any remaining Windows Update/Servicing issues.

stephan · May 29, 2016

Hi BrianDrab,

I just post a new thread in the security section as asked:

https://www.sysnative.com/forums/security-arena/20041-wu-thread-20012-briandrab.html#post157623

Have a nice day

Stephan

BrianDrab · May 30, 2016

Got it. Thanks.

stephan · Jun 2, 2016

Hi Brian,

This is the delfix report

# DelFix v1.013 - Rapport créé le 02/06/2016 à 20:50:49
# Mis à jour le 17/04/2016 par Xplode
# Nom d'utilisateur : pom - ASUS
# Système d'exploitation : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Activation de l'UAC ... OK

~ Suppression des outils de désinfection ...

Supprimé : C:\FRST
Supprimé : C:\AdwCleaner
Supprimé : C:\Users\pom\Desktop\FRST-OlderVersion
Supprimé : C:\Users\pom\Desktop\adwcleaner_5.119.exe
Supprimé : C:\Users\pom\Desktop\FRST64.exe
Supprimé : C:\Users\pom\Desktop\JRT.exe
Supprimé : C:\Users\pom\Desktop\RGSA.exe
Supprimé : C:\Users\pom\Desktop\SecurityCheck.exe
Supprimée : HKLM\SOFTWARE\AdwCleaner
Supprimée : HKLM\SOFTWARE\TrendMicro\Hijackthis

~ Sauvegarde de la base de registre ... OK

~ Purge de la restauration système ...

Supprimé : RP #591 [JRT Pre-Junkware Removal | 06/01/2016 18:51:30]
Supprimé : RP #592 [Windows Update | 06/02/2016 14:13:10]

Nouveau point de restauration créé !

~ Réinitialisation des paramètres système ... OK

########## - EOF - ##########

BrianDrab · Jun 2, 2016

OK, let's start looking at your other issues.

Please check for Windows Updates and let me know how many updates show up that need installed. Thanks.

stephan · Jun 3, 2016

Hello Brian,

I got 25 important updates that would not download and nine optional updates. The system managed to download some but after the restart I got a blue screen. I tried to reinstall restore points by pressing F8 or using the system repair disc. four different points of restoration, including the older one of the end of disinfection but I always had blue screens. Arrghh

I got an old disk image 2 years old, I have reinstalled it, I update the main programs Avast Chrome Firefox. They run fine, but still take time to acces web page after not using them for a will.

I ran malwarebytes and AdwCleaner, they find and throw away some bad pieces.

Now I can not update Java the updater is running without working, and the system looks for windows updates indefinitely without finding.

I guess I must repeat the entire procedure : SecurityCheck, FRST and RGSA.

stephan

# AdwCleaner v5.119 - Rapport créé le 03/06/2016 à 23:23:43
# Mis à jour le 30/05/2016 par Xplode
# Base de données : 2016-05-30.3 [Serveur]
# Système d'exploitation : Windows 7 Home Premium Service Pack 1 (X64)
# Nom d'utilisateur : pom - ASUS
# Exécuté depuis : C:\Users\pom\Desktop\AdwCleaner.exe
# Option : Nettoyer
# Support : ToolsLib - Forum: Ask for help or share your experience.

***** [ Services ] *****

***** [ Dossiers ] *****

[-] Dossier supprimé : C:\Users\pom\AppData\Roaming\GrabPro
[-] Dossier supprimé : C:\Users\pom\AppData\Roaming\ProgSense
[-] Dossier supprimé : C:\Users\pom\AppData\Local\VirtualStore\Program Files (x86)\orbitdownloader
[-] Dossier supprimé : C:\Users\pom\AppData\Local\CrashRpt

***** [ Fichiers ] *****

***** [ DLLs ] *****

***** [ WMI ] *****

***** [ Raccourcis ] *****

***** [ Tâches planifiées ] *****

***** [ Registre ] *****

[-] Clé supprimée : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
[-] Clé supprimée : HKCU\Software\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{059EACC2-1ABE-49E8-928D-DC8BD355B7A9}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\Interface\{94952EC4-DB66-3F32-BE4C-F0BB875EA98E}
[-] Valeur supprimée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{58124A0B-DC32-4180-9BFF-E0E21AE34026}]
[-] Valeur supprimée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{977AE9CC-AF83-45E8-9E03-E2798216E2D5}]
[-] Valeur supprimée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{A09AB6EB-31B5-454C-97EC-9B294D92EE2A}]
[-] Clé supprimée : HKCU\Software\ProgSense
[-] Clé supprimée : HKLM\SOFTWARE\hdcode
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\00E944CB89111313EAF35A0553F547F9
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0238BBE24EA3A70408B81E4BB89C15E5
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29799DE249E7DBC459FC6C8F07EB8375
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\43C098337DB065A49B665D4EA7F16D1C
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\53F55AF3F4049ED3FA6EA6F88E414E24
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\68E4BF4B11615E03C97732FD581AB607
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CE3DDAB2D152683FBCEB4866BCD2B0F
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A71991503412AEB42838B02C5ED9F9CD
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AF6CE16AFEA5C9A39B766468A8B35C21
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F7652513C62FF63448CFF05163719DB7
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FB1E44269B58F433A8C8E671E37CFDCF
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\18C9E3869A16248439FE3FF9EB02207A
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5D8011310B2622942868A458964FFDC5
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6C63F7979DCC2154CB9591969A5CB89D
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6DD31E6C1A73B334383DF186676F4D20
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AB3204F747B20694B8D49EF92D8DC94B
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C81E33A400B6F814E90C7A3354E2A3A5
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EDBF68C5F16790341B7C6FD7C7F8E4FC
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FFA531D0F3A71504DA7AC6A11CE33739
[-] Clé supprimée : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\eSafeSvc

***** [ Navigateurs ] *****

[-] [C:\Users\pom\AppData\Roaming\Mozilla\Firefox\Profiles\rkvs7elw.default\prefs.js] supprimée : user_pref("de.soerenrinne.googlebuttons.wholeshebang", "eBookstore,Support,Teach Parents Tech,Plus - Games,Plus - Circles,Plus - Profile,Plus - Photos,Wallet,Offers,Places,Music,Plus One,Reader - Subs[...]
[-] [C:\Users\pom\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] supprimé : yahoo.com
[-] [C:\Users\pom\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] supprimé : ask.com

*************************

:: Clés "Tracing" supprimées
:: Paramètres Winsock réinitialisés

*************************

C:\AdwCleaner\AdwCleaner

Danger

.txt - [5291 octets] - [03/06/2016 23:23:43]
C:\AdwCleaner\AdwCleaner[R0].txt - [9103 octets] - [09/09/2013 23:55:57]
C:\AdwCleaner\AdwCleaner[R1].txt - [1158 octets] - [10/09/2013 00:13:57]
C:\AdwCleaner\AdwCleaner[R2].txt - [1315 octets] - [14/09/2013 22:52:20]
C:\AdwCleaner\AdwCleaner[R3].txt - [6329 octets] - [23/10/2013 13:32:14]
C:\AdwCleaner\AdwCleaner[R4].txt - [1709 octets] - [15/11/2013 18:17:35]
C:\AdwCleaner\AdwCleaner[S0].txt - [9179 octets] - [10/09/2013 00:06:07]
C:\AdwCleaner\AdwCleaner[S1].txt - [12103 octets] - [23/10/2013 13:35:55]

########## EOF - C:\AdwCleaner\AdwCleaner

Danger

.txt - [5884 octets] ##########

BrianDrab · Jun 3, 2016

I only wanted you to check for updates and let me know how many there were...not to install them. Unfortunately we will likely as you mentioned have to start all over.

Step#1 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

stephan · Jun 4, 2016

Hello Brian,

sfc done, cbs file is big : 5Mo.

cbs.txt

About the windows updates, the system automatically install them when I stop the computer. So do I have to adjust the updates installation on manual ? By the way, the system begins to find some updates and downloads them.

Enjoy your wek-end

Stephan

BrianDrab · Jun 4, 2016

Thanks. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

stephan · Jun 4, 2016

During the day, Windows Update has found nearly 150 updates.

The installer of SURT ran for more than three hours.

Finally, I press Yes for the installation but Windows did not install the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821). see the capture below. I have no CheckSUR.log in C:\Windows\Logs\CBS\

Windows update propose to install 29 important updates, and there are over 100 pending wich are listed.

BrianDrab · Jun 4, 2016

Please perform a Clean Boot of your machine following the instructions at the link below and then try running SURT again.

stephan · Jun 5, 2016

Hello Brian,

First I let Windows install all of the updates, and it worked fine.
I ran a clean boot and SURT

this is CheckSUR.log :
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-06-05 11:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1273
No errors detected

I fell good:)

Stephan

BrianDrab · Jun 5, 2016

Excellent! Are there any other issues? Your log looks good.

stephan · Jun 6, 2016

Hello Brian,

Everything is fine with the windows update. I have even got the windows 10 logo in the taskbar for the first time.
Thank you for your patience, I have much appreciated.
:beerchug2::thumbs_up:

About the delayed access to the we pages, it's even worst, but for now I will investigate by myself.

Regards

Stephan

BrianDrab · Jun 6, 2016

OK, take care.

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[SOLVED] Error 80073712 80072EFD 8007371B unable to download windows update

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