Page 1 of 4 1234 Last
  1. #1

    W7 Update failures

    Hello.

    This is Loren.

    The Update window states "never" on "Most recent check for updates" and "Updates were installed".
    A red shield X icon appears prominently in the window.
    I've downloaded and run the Windows Diagnostics tool with no condition change toward Windows Update.
    Also, ran the scanner you provided via the forum, results attached (~5Mb).

    Listed below are the 4 recent failures:

    Update for Windows 7 (KB3150513)

    Installation date: ‎5/‎10/‎2016 6:58 AM

    Installation status: Failed

    Error details: Code 80070BC9

    Update type: Recommended
    ==========================
    Installation date: ‎5/‎10/‎2016 6:58 AM

    Installation status: Failed

    Error details: Code 80070BC9

    Update type: Recommended
    ===============================
    Security Update for .NET Framework 3.5.1 on Windows 7 SP1 x86 (KB2478662)

    Installation date: ‎5/‎10/‎2016 6:58 AM

    Installation status: Failed

    Error details: Code 80070BC9

    Update type: Important
    ==================================
    Security Update for .NET Framework 3.5.1 on Windows 7 SP1 x86 (KB2446710)

    Installation date: ‎5/‎10/‎2016 6:58 AM

    Installation status: Failed

    Error details: Code 80070BC9

    Update type: Important


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Hi Atrix :)

    My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

    System Update Readiness Tool (SURT) - Scan
    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
    • Download the right version of SURT for your system;
      • Your version of Windows is:
    • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
    • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
    • Attach this log in your next reply;

    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  3. #3

    Re: W7 Update failures

    Here is CheckSUR.log
    Attached Files Attached Files

  4. #4
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Good :) Let's see if SFC have anything to tell us.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  5. #5

    Re: W7 Update failures

    Unable to run sfc due to the following condition. Repeated reboots are not resolving said condition.
    C:\Users\receiving>sfc /scannow
    Beginning system scan. This process will take some time.

    There is a system repair pending which requires reboot to complete. Restart
    Windows and run sfc again.

  6. #6
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    I think I know what's going on here.

    Exporting a Custom Registry Key
    Follow the instructions below to export the key specified below from the Registry and upload it.
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" "%userprofile%\Desktop\Export.txt"
    • A file called Export.txt will appear on your desktop;
    • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  7. #7

    Re: W7 Update failures

    You can find the Dropbox registry file here:
    Dropbox - Atrix-wu.reg

  8. #8
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Is Windows trying to install updates when you shutdown/boot your computer?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  9. #9

    Re: W7 Update failures

    During shutdown, yes. Not displaying anything on performing updates during boot-up however.

  10. #10
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    And this is on every shutdown? How many is it trying to install?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  11. #11

    Re: W7 Update failures

    Yes, every shutdown. Right now, I don't think it's actually installing any updates. However, on shutdown it says that it is.

  12. #12
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Can you attach the following file here so I can check it out?

    C:\Windows\WinSxS\pending.xml

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  13. #13

    Re: W7 Update failures

    Pending.XML copied to Dropbox here: Dropbox - pending.xml

  14. #14

    Re: W7 Update failures

    Any news here?

  15. #15
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Sorry for the delay. Are you able to rename the pending.xml file, to "pending_old.xml"?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  16. #16

    Re: W7 Update failures

    File renamed, using "_old".

  17. #17
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Now if you restart your computer does it still tries to install updates?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  18. #18

    Re: W7 Update failures

    I renamed the file in Dropbox. I take you meant in C:\Windows\WinSxS?

  19. #19
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: W7 Update failures

    Yes, the one in C:\Windows\WinSxS.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  20. #20

    Re: W7 Update failures

    OS says Access Denied; Need SYSTEM account to perform the operation.
    OR, do I try to change ownership and then rename?

Page 1 of 4 1234 Last

Similar Threads

  1. Windows10 Update failures
    By sminteer in forum Windows Update
    Replies: 34
    Last Post: 03-04-2016, 02:08 PM
  2. Repeated Windows update failures
    By darren1090 in forum Windows Update
    Replies: 14
    Last Post: 09-27-2015, 08:52 PM
  3. [SOLVED] Windows Update failures
    By LewAus in forum Windows Update
    Replies: 31
    Last Post: 08-25-2015, 10:41 AM
  4. Features window blank and update failures
    By anag in forum Windows Update
    Replies: 10
    Last Post: 05-28-2015, 04:54 AM

Log in

Log in