[SOLVED] Windows 8.1 Pro

phahh3 · May 9, 2016

No matter what i do my Windows 8.1 Pro keeps failing to install Windows updates with the error 8007371c

I have already tried:

Solution 1:
1) run CMD as Administrator
2) Type cleanmgr /sageset:01 (ENTER)
3) Check all options in the Cleanmgr
4) Type cleanmgr /sagerun:01 (ENTER)
5) Reboot

Solution 2:
1) run CMD as Administrator
2) dism.exe /online /cleanup-image /restorehealth
3) Reboot

Solution 3:
Repair Windows Update using Windows Update FixIt

Solution 4:
Repair Windows using Tweaking.com Windows Repair

Solution 5:
1) run CMD as Administrator
2) sfc /scannow
3) Reboot

Solution 6:
1) run CMD as Administrator
2) chkdsk /f /r
3) Reboot

Solution 7:
Download and run SFCFix.exe
Using the SFCScript.txt file containing: BitShift::

Nothing of the above helps, please help me, I hope I don't need to reinstall the full PC?

Please tell me what you need of logfiles etc, and ill provide you with anything you need.

Kind regards

Peter

phahh3 · May 9, 2016

The CBS.zip file was to big for upload, so i put it in my Dropbox: Dropbox - CBS.zip

zcomputerwiz · May 10, 2016

Code:

2016-05-09 21:28:24, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed
2016-05-09 21:28:24, Error                 CSI    00000001 (F) 80220001 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=1] #1# from LoadStore(target = NULL)
[gle=0x80004005]
2016-05-09 21:28:24, Error                 CSI    0000001a (F) SMI schema hive could not be loaded.  The hive file may be missing or damaged.[gle=0x80004005]

Looks like the SCHEMA hive may not be loading.

Please manually upload the components hive by following these instructions:

Upload SCHEMA Hive

Navigate to C:\Windows\System32\SMI\Store\Machine\
Right-click on the current SCHEMA file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
Right-click on your Desktop and select paste
Right-click on the SCHEMA file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

phahh3 · May 10, 2016

When i navigate to C:\Windows\System32\SMI\Store it is completely empty, not even a Machine folder, even though I have turned on both hidden and systemfiles to be shown

phahh3 · May 10, 2016

phahh3 said:
When i navigate to C:\Windows\System32\SMI\Store it is completely empty, not even a Machine folder, even though I have turned on both hidden and systemfiles to be shown

I have tried create a dir called C:\Windows\System32\SMI\Store\Machine\ but it didn't change the fact that Windows Update fail...

zcomputerwiz · May 10, 2016

Do you have any backup images of this machine?

phahh3 · May 10, 2016

Nope, but I just checked my other Windows 8.1 Pro PC, it doesn't have that folder either and Windows Update works fine on that one ?

GooonE · May 10, 2016

Hi,

look here: Windows update error code 87371c - Microsoft Community

phahh3 · May 10, 2016

GooonE said:
Hi,

look here: Windows update error code 87371c - Microsoft Community

Uhm it seems that's for Windows Vista ??

zcomputerwiz · May 10, 2016

phahh3 said:
Nope, but I just checked my other Windows 8.1 Pro PC, it doesn't have that folder either and Windows Update works fine on that one ?

Very interesting. This is with hidden files and folders etc. visible?

phahh3 · May 10, 2016

Now CleanBoot is also tried, it didn't help

phahh3 · May 10, 2016

zcomputerwiz said:
phahh3 said:

Nope, but I just checked my other Windows 8.1 Pro PC, it doesn't have that folder either and Windows Update works fine on that one ?

Click to expand...

Very interesting. This is with hidden files and folders etc. visible?

Yes i have posted a complete zipped folder of what I have in that SMI Folder, and i have no problems on my other PC, as i said, and don't have that folder on that one either??

phahh3 · May 10, 2016

A friend suggested me to create a winupd.bat like this and run it:

@echo off
net stop wuauserv
net stop bits
net stop cryptsvc
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
regsvr32 c:\windows\system32\vbscript.dll /s
regsvr32 c:\windows\system32\mshtml.dll /s
regsvr32 c:\windows\system32\msjava.dll /s
regsvr32 c:\windows\system32\jscript.dll /s
regsvr32 c:\windows\system32\msxml.dll /s
regsvr32 c:\windows\system32\actxprxy.dll /s
regsvr32 c:\windows\system32\shdocvw.dll /s
regsvr32 wuapi.dll /s
regsvr32 wuaueng1.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wucltui.dll /s
regsvr32 wups2.dll /s
regsvr32 wups.dll /s
regsvr32 wuweb.dll /s
regsvr32 Softpub.dll /s
regsvr32 Mssip32.dll /s
regsvr32 Initpki.dll /s
regsvr32 softpub.dll /s
regsvr32 wintrust.dll /s
regsvr32 initpki.dll /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 Urlmon.dll /s
regsvr32 Shdocvw.dll /s
regsvr32 Msjava.dll /s
regsvr32 Actxprxy.dll /s
regsvr32 Oleaut32.dll /s
regsvr32 Mshtml.dll /s
regsvr32 msxml.dll /s
regsvr32 msxml2.dll /s
regsvr32 msxml3.dll /s
regsvr32 Browseui.dll /s
regsvr32 shell32.dll /s
regsvr32 wuapi.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wuaueng1.dll /s
regsvr32 wucltui.dll /s
regsvr32 wups.dll /s
regsvr32 wuweb.dll /s
regsvr32 jscript.dll /s
regsvr32 atl.dll /s
regsvr32 Mssip32.dll /s
net start wuauserv
net start bits
net start cryptsvc
exit

But I won't run it unless you tell me it is safe to do ?

zcomputerwiz · May 10, 2016

Let's try this.

I've created an empty SCHEMA.DAT file. Try unzipping it and then placing it in that folder.

View attachment SCHEMA.zip

phahh3 · May 10, 2016

zcomputerwiz said:
Let's try this.

I've created an empty SCHEMA.DAT file. Try unzipping it and then placing it in that folder.

View attachment 20676

Ok I will try that and run Windows Update again, do you want any log files etc afterwards ?

zcomputerwiz · May 10, 2016

Yes, if the updates fail zip and attach C:\Windows\Logs\CBS\CBS.log

phahh3 · May 10, 2016

Think it all got solved, thanks a lot :)
Just to be safe and 100 % sure, here is my new SMI and CBS files:

Dropbox - SMI_v2.zip
Dropbox - CBS_v2.zip

phahh3 · May 10, 2016

zcomputerwiz said:
Yes, if the updates fail zip and attach C:\Windows\Logs\CBS\CBS.log

Just uploaded the files above, to be sure, nothing is overseen and need to be solved ??

zcomputerwiz · May 11, 2016

Looks good as far as I can tell :)

[SOLVED] Windows 8.1 Pro

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