P PetrSavelev Member Joined Apr 27, 2016 Posts 7 Apr 28, 2016 #1 Hi, experts! I have Rollback problem with KB3147461. Can you check my logs, please? Why logs doesnt have clear cause to rollback? )) View attachment SFCFix.txt View attachment CBS.ZIP View attachment ListChkdskResult.txt View attachment WindowsUpdate.zip View attachment ReportAidaHardware.zip
Hi, experts! I have Rollback problem with KB3147461. Can you check my logs, please? Why logs doesnt have clear cause to rollback? )) View attachment SFCFix.txt View attachment CBS.ZIP View attachment ListChkdskResult.txt View attachment WindowsUpdate.zip View attachment ReportAidaHardware.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 May 5, 2016 #4 Hi PetrSavelev :) Sorry for the delay, do you still need help with this issue?
P PetrSavelev Member Joined Apr 27, 2016 Posts 7 May 5, 2016 #5 Hi, Aura! Yes, I still need help. Thank for attention!
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 May 5, 2016 #6 Alright :) Let's start with a SFC scan (I don't see one in your CBS folder). System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Alright :) Let's start with a SFC scan (I don't see one in your CBS folder). System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
P PetrSavelev Member Joined Apr 27, 2016 Posts 7 May 8, 2016 #7 "Alright :) Let's start with a SFC scan (I don't see one in your CBS folder)." Aura, is file cbs.log from CBS.zip bad? Here is direct link: CBS.txt - Google Drive
"Alright :) Let's start with a SFC scan (I don't see one in your CBS folder)." Aura, is file cbs.log from CBS.zip bad? Here is direct link: CBS.txt - Google Drive
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 May 9, 2016 #8 It's not bad, it's just that it doesn't contain the information I'm looking for, like the CBS.txt you just submitted The CBS.log is very volatile, so I need you to upload it as soon as the SFC scan is over. Can you try again?
It's not bad, it's just that it doesn't contain the information I'm looking for, like the CBS.txt you just submitted The CBS.log is very volatile, so I need you to upload it as soon as the SFC scan is over. Can you try again?
P PetrSavelev Member Joined Apr 27, 2016 Posts 7 May 9, 2016 #9 OK, I have made new scan: cbs.txt - Google Drive
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 May 9, 2016 #10 Thank you, the log contained a SFC scan trace. Since it's clean, let's see if DISM have anything to report instead. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Thank you, the log contained a SFC scan trace. Since it's clean, let's see if DISM have anything to report instead. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 May 9, 2016 #12 Alright so DISM also returned clean logs. Can you tell me what the exact issue is with the KB you are trying to install?
Alright so DISM also returned clean logs. Can you tell me what the exact issue is with the KB you are trying to install?