Rollback problem with KB3147461

PetrSavelev · Apr 28, 2016

Hi, experts!
I have Rollback problem with KB3147461. Can you check my logs, please?
Why logs doesnt have clear cause to rollback? ))

View attachment SFCFix.txt
View attachment CBS.ZIP
View attachment ListChkdskResult.txt
View attachment WindowsUpdate.zip
View attachment ReportAidaHardware.zip

PetrSavelev · Apr 29, 2016

PetrSavelev · May 3, 2016

Help please

Aura · May 5, 2016

Hi PetrSavelev :)

Sorry for the delay, do you still need help with this issue?

PetrSavelev · May 5, 2016

Hi, Aura!
Yes, I still need help. Thank for attention!

Aura · May 5, 2016

Alright :) Let's start with a SFC scan (I don't see one in your CBS folder).

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

PetrSavelev · May 8, 2016

"Alright :) Let's start with a SFC scan (I don't see one in your CBS folder)."
Aura, is file cbs.log from CBS.zip bad?
Here is direct link: CBS.txt - Google Drive

Aura · May 9, 2016

It's not bad, it's just that it doesn't contain the information I'm looking for, like the CBS.txt you just submitted

The CBS.log is very volatile, so I need you to upload it as soon as the SFC scan is over. Can you try again?

PetrSavelev · May 9, 2016

OK, I have made new scan: cbs.txt - Google Drive

Aura · May 9, 2016

Thank you, the log contained a SFC scan trace. Since it's clean, let's see if DISM have anything to report instead.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

PetrSavelev · May 9, 2016

Done: DISM.zip - Google Drive

Aura · May 9, 2016

Alright so DISM also returned clean logs.

Can you tell me what the exact issue is with the KB you are trying to install?

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Rollback problem with KB3147461

PetrSavelev

Member

PetrSavelev

Member

PetrSavelev

Member

Aura

Sysnative Staff, Security Analyst

PetrSavelev

Member

Aura

Sysnative Staff, Security Analyst

PetrSavelev

Member

Aura

Sysnative Staff, Security Analyst

PetrSavelev

Member

Aura

Sysnative Staff, Security Analyst

PetrSavelev

Member

Aura

Sysnative Staff, Security Analyst