Hi and welcome to Sysnative. I can assist you with this. Please start with the following. Stop and ask if you have any questions.
1. The first step would be to hide the Windows 10 upgrade. When you go to Windows Update and see the Windows 10 update, right-click on it and select hide.
2. Clean Up Files
a). Click the
Start button and type
disk in the
search box.
b)
Right-click on
Disk Cleanup that appears in the search results and click on
Run as administrator.
c) It will take a few moments to scan. Allow it to finish.
d) Select Clean up System Files and check Temporary Installation files. Click OK and confirm that you are sure.
3. Remove Updates
a. Click on the
Start
button and in the search box, type
Command Prompt
b. When you see
Command Prompt on the list,
right-click on it and select
Run as administrator
c. When command prompt opens,
copy and paste the following command into it, press
enter
wusa /uninstall /KB:2952664
d. Let me know if it says it was successful or if there are any errors.
Then repeat the command with the following update. Let me know the results.
wusa /uninstall /KB:3035583
4. Check for and hide updates
OK, then check for Windows Updates and if you see the following two updates, right-click on them and select hide.
KB2952664
KB3035583
Reboot and you should be good to go.
