C cesmart4125 Active member Joined Feb 12, 2015 Posts 44 Location near to Detroit and Ann Arbor. Apr 20, 2016 #1 Windows Update runs and runs, but important and recommended updates are never downloaded. Windows 7 Pro, Intel Core 2 duo 1.8 GHz, 4 GB RAM, Office 2010 Pro No error messages appear. Thank you in advance for your help with this. Charles:huh:
Windows Update runs and runs, but important and recommended updates are never downloaded. Windows 7 Pro, Intel Core 2 duo 1.8 GHz, 4 GB RAM, Office 2010 Pro No error messages appear. Thank you in advance for your help with this. Charles:huh:
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Apr 25, 2016 #2 Hi cesmart :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Hi cesmart :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
C cesmart4125 Active member Joined Feb 12, 2015 Posts 44 Location near to Detroit and Ann Arbor. Apr 27, 2016 #3 Aura, Thanks for your response. I followed the steps for the SURT tutorial through to number 4 in step 4. Double clicking on CBS did not lead to the appearance of CheckSUR.log. I'd appreciate your advice on where to go next. Charles Smart
Aura, Thanks for your response. I followed the steps for the SURT tutorial through to number 4 in step 4. Double clicking on CBS did not lead to the appearance of CheckSUR.log. I'd appreciate your advice on where to go next. Charles Smart
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Apr 28, 2016 #4 Did you execute SURT? How long did it run for?