[SOLVED] Windows update error 80074090 & can't generate SFC log

schoolboy1503 · Apr 18, 2016

Good morning.

I'm receiving the 80074090 error when the following updates try to run:
Security update for Windows 7 for x64-based systems (KB3071756)
Update for Windows 7 for x64-based Systems (KB3068708)
Security update for Windows 7 for x64-based Systems (kB3033929)
Security Update for Windows 7 for x64-based Systems (KB3060716)
Update for Windows 7 for x64-based Systems (kb3040272)
Update for Windows 7 for x64-based Systems (KB3080149)
Security Update for Windows 7 for x64-based Systems (KB3126587)

I ran the SFC/scannow option and received the following error:
Windows Resource Protection found corrupt files but was unable to fix some of them.
When the .log file is generated, I am unable to open, receiving an Access Denied error.

Checksur.log indicates no errors detected.

What do I need to do next
Thank you.

zcomputerwiz · Apr 20, 2016

Hello and Welcome!

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

schoolboy1503 · Apr 20, 2016

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-04-20 15:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 992
No errors detected

zcomputerwiz · Apr 21, 2016

Very good. Let's take a look at what SFC detects.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

schoolboy1503 · Apr 21, 2016

File enclosed.

Thank you.

zcomputerwiz · Apr 22, 2016

I don't see the attachment.

Try uploading the zip to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

schoolboy1503 · Apr 23, 2016

Let's try this:
Dropbox - cbs.zip

zcomputerwiz · Apr 25, 2016

Code:

2016-04-21 18:58:18, Info                  CSI    0000078a [SR] Verify complete
2016-04-21 18:58:18, Info                  CSI    0000078b [SR] Repairing 1 components
2016-04-21 18:58:18, Info                  CSI    0000078c [SR] Beginning Verify and Repair transaction
2016-04-21 18:58:18, Info                  CSI    0000078d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
  Found: {l:32 b:myp9zjlfdNzHDEyBb7So+8kD6bRofOTkx9suKxr2a5w=} Expected: {l:32 b:e8hHzmwtKcM08NFgC7veOTP/Rfa+5RhvRC5icKP57E4=}
2016-04-21 18:58:18, Info                  CSI    0000078e [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-04-21 18:58:18, Info                  CSI    0000078f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
  Found: {l:32 b:myp9zjlfdNzHDEyBb7So+8kD6bRofOTkx9suKxr2a5w=} Expected: {l:32 b:e8hHzmwtKcM08NFgC7veOTP/Rfa+5RhvRC5icKP57E4=}
2016-04-21 18:58:18, Info                  CSI    00000790 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-04-21 18:58:18, Info                  CSI    00000791 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2016-04-21 18:58:18, Info                  CSI    00000792 Hashes for file member \??\C:\Windows\System32\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
  Found: {l:32 b:myp9zjlfdNzHDEyBb7So+8kD6bRofOTkx9suKxr2a5w=} Expected: {l:32 b:e8hHzmwtKcM08NFgC7veOTP/Rfa+5RhvRC5icKP57E4=}
2016-04-21 18:58:18, Info                  CSI    00000793 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
  Found: {l:32 b:myp9zjlfdNzHDEyBb7So+8kD6bRofOTkx9suKxr2a5w=} Expected: {l:32 b:e8hHzmwtKcM08NFgC7veOTP/Rfa+5RhvRC5icKP57E4=}
2016-04-21 18:58:18, Info                  CSI    00000794 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"autochk.exe"; source file in store is also corrupted
2016-04-21 18:58:18, Info                  CSI    00000795 Repair results created:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

schoolboy1503 · Apr 25, 2016

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-25 10:09:04.155
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\TAD\Desktop\SFCFix (1).zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe


Successfully copied file C:\Users\TAD\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe to C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe.


Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30\autochk.exe
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-04-25 10:19:48.444
Script hash: q709IubBAEVmMf06ImJb+nmA1H7SYTd0bjFQUzSaQWE=
----------------------EOF-----------------------

zcomputerwiz · Apr 25, 2016

Excellent. Let's verify the replacement with SFC.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

schoolboy1503 · Apr 25, 2016

Done and here is the output file
Dropbox - cbs (2).zip

zcomputerwiz · Apr 25, 2016

Looks good :)

Please check for updates and attempt to install any that are offered.
If updates fail to install, zip and attach CBS.log with your reply.

schoolboy1503 · Apr 25, 2016

Just tried to get updates. Same story - Code 80070490.
I've tried to run it twice and same story both times.

What next?
Thank you.

zcomputerwiz · Apr 26, 2016

Is it the check for updates that is failing or the installation?

If it's the installation, try to install the updates again and once they fail zip and attach the CBS log with your reply.

schoolboy1503 · Apr 26, 2016

Check for updates does fine. The install fails, though. Still the 80070490 error.
I ended up copying the CBS log file to my desktop to get it to zip.
Zip file is available through Dropbox:
Dropbox - cbs.zip

schoolboy1503 · Apr 26, 2016

I did also do a full reboot before trying to install the updates. Same issue

zcomputerwiz · Apr 27, 2016

Looks like a problem with KB2949927. Does this update appear in the list of installed updates?

If so, please try to uninstall it.

schoolboy1503 · Apr 27, 2016

KB2949927 is not an installed update on my machine.

zcomputerwiz · Apr 28, 2016

Code:

2016-04-26 14:50:44, Error                 CBS    Failed to resolve package 'Package_134_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Let's try uninstalling it anyway.

Install Update with DISM

Download the update MSU here: Download Windows6.1-KB2949927-x64.msu from Sendspace.com - send big files the easy way
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand {update name}.msu -f:* C:\temp

replace {update name} with the name of the MSU file downloaded in step 1

DISM.exe /Online /Remove-Package /PackagePath:C:\temp\{update name}.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

schoolboy1503 · Apr 28, 2016

Machine did not reboot yet. I am rebooting now.
Here is what I got from running the two sets of commands:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>c:

C:\Windows\system32>cd\temp

C:\Temp>dir
Volume in drive C is OS
Volume Serial Number is 4E97-5CC6

Directory of C:\Temp

04/28/2016 11:26 AM <DIR> .
04/28/2016 11:26 AM <DIR> ..
10/14/2015 10:58 AM 17,674 MyLog.log
04/28/2016 11:25 AM 42,673,814 Windows6.1-KB2949927-x64.msu
2 File(s) 42,691,488 bytes
2 Dir(s) 576,319,086,592 bytes free

C:\Temp>expand Windows6.1-KB2949927-x64.msu -f* C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Unrecognized switch -f.

C:\Temp>expand Windows 6.1-KB2949927-x64.msu -f:* C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Can't open input file: windows.

Can't open input file: 6.1-kb2949927-x64.msu.

C:\Temp>expand Windows 6.1-KB2949927-x64.msu -f:*C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Can't open input file: windows.

C:\Temp>expand /?
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Expands one or more compressed files.

EXPAND [-R] Source Destination
EXPAND -R Source [Destination]
EXPAND -I Source [Destination]
EXPAND -D Source.cab [-F:Files]
EXPAND Source.cab -F:Files Destination

-R Rename expanded files.
-I Rename expanded files but ignore directory structure.
-D Display list of files in source.
Source Source file specification. Wildcards may be used.
-F:Files Name of files to expand from a .CAB.
Destination Destination file | path specification.
Destination may be a directory.
If Source is multiple files and -r is not specified,
Destination must be a directory.

C:\Temp>dir
Volume in drive C is OS
Volume Serial Number is 4E97-5CC6

Directory of C:\Temp

04/28/2016 11:26 AM <DIR> .
04/28/2016 11:26 AM <DIR> ..
10/14/2015 10:58 AM 17,674 MyLog.log
04/28/2016 11:25 AM 42,673,814 Windows6.1-KB2949927-x64.msu
2 File(s) 42,691,488 bytes
2 Dir(s) 576,313,573,376 bytes free

C:\Temp>del MyLog.log

C:\Temp>expand Windows6.1-KB2949927-x64.msu -f:* C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\temp\Windows6.1-KB2949927-x64.cab to Extraction Queue
Adding C:\temp\PkgInstallOrder.txt to Extraction Queue
Adding C:\temp\mpsyschk.exe to Extraction Queue
Adding C:\temp\Windows6.1-KB2949927-x64-pkgProperties.txt to Extraction Queue
Adding C:\temp\Windows6.1-KB2949927-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
6 files total.

C:\Temp>DISM.exe /Online /Remove-Package /PackagePath:C:\temp\Windows6.1-KB29499
27-x64

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - C:\temp\Windows6.1-KB2949927-x64 Error: 0x800
70003

Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Temp>dir
Volume in drive C is OS
Volume Serial Number is 4E97-5CC6

Directory of C:\Temp

04/28/2016 11:29 AM <DIR> .
04/28/2016 11:29 AM <DIR> ..
08/22/2014 10:37 AM 23,808 mpsyschk.exe
08/22/2014 10:40 AM 67 PkgInstallOrder.txt
08/22/2014 10:27 AM 552 Windows6.1-KB2949927-x64-pkgProperties.tx
t
08/22/2014 10:22 AM 42,545,059 Windows6.1-KB2949927-x64.cab
04/28/2016 11:25 AM 42,673,814 Windows6.1-KB2949927-x64.msu
08/22/2014 10:27 AM 446 Windows6.1-KB2949927-x64.xml
08/22/2014 10:42 AM 266,124 WSUSSCAN.cab
7 File(s) 85,509,870 bytes
2 Dir(s) 576,272,502,784 bytes free

C:\Temp>DISM.exe /Online /Remove-Package /PackagePath:C:\temp\Windows6.1-KB29499
27.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

An error occurred trying to open - C:\temp\Windows6.1-KB2949927.cab Error: 0x800
70003

Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Temp>DISM.exe /Online /Remove-Package /PackagePath:C:\temp\Windows6.1-KB29499
27-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Removing package Package_for_KB2949927~31bf3856ad364e35~amd6
4~~6.1.1.5
[==========================100.0%==========================]
The operation completed successfully.

C:\Temp>

[SOLVED] Windows update error 80074090 & can't generate SFC log

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