[SOLVED] Unable to install Security Update KB3139940 - Error Code 80073712

Rostam · Apr 10, 2016

Hi - I have been trying to install KB3139940 for since it was released in March on my Lenovo W520 Windows 7 Professional 64-bit OS. Unfortunately each time it fails. I have run the FixIt by Microsoft, sfc /scannow and checkdisk along with KB947821. I get the log file which tells me what manifests are missing. Looking at the regedit, it looked like four of the five problems were due to KB300626. But I could neither unistall nor install it.

I have run the SFCfix.exe and the log file is below. CBS logfiles are shortly to follow

Thanks.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-10 12:14:44.967
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 5
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-10 12:18:47.914
----------------------EOF-----------------------

BrianDrab · Apr 13, 2016

Hi and welcome to Sysnative. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Rostam · Apr 13, 2016

Hi - thanks for the help. Here is the log file. I had also followed the direction for the large file upload (using the SFCFixScript, but I am not sure if it did upload).

Here is the CheckSUR.log.

BrianDrab · Apr 13, 2016

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

Rostam · Apr 13, 2016

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-13 21:21:42.677
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Kaveh\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSUR\Winsxs\Manifests
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17501_none_5fbe1176ff339355

Successfully copied file C:\Users\Kaveh\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.18640_none_1b01aa2f1235c2a8.manifest to C:\Windows\Temp\CheckSUR\Winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.18640_none_1b01aa2f1235c2a8.manifest.
Successfully copied file C:\Users\Kaveh\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22846_none_1b914a9c2b4df7a3.manifest to C:\Windows\Temp\CheckSUR\Winsxs\Manifests\amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22846_none_1b914a9c2b4df7a3.manifest.
Successfully copied file C:\Users\Kaveh\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.18640_none_25565481469684a3.manifest to C:\Windows\Temp\CheckSUR\Winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.18640_none_25565481469684a3.manifest.
Successfully copied file C:\Users\Kaveh\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22846_none_25e5f4ee5faeb99e.manifest to C:\Windows\Temp\CheckSUR\Winsxs\Manifests\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22846_none_25e5f4ee5faeb99e.manifest.
Successfully copied file C:\Users\Kaveh\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17501_none_5fbe1176ff339355\MsSpellCheckingFacility.exe to C:\Windows\Winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17501_none_5fbe1176ff339355\MsSpellCheckingFacility.exe.

Successfully restored ownership for C:\Windows\Temp\CheckSUR\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSUR\Winsxs\Manifests
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17501_none_5fbe1176ff339355
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17501_none_5fbe1176ff339355
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-04-13 21:21:43.223
Script hash: 5cveNxMHMeIiSqUyQk0C5ZyjifEWEmZcf9QtNdOj3Qo=
----------------------EOF-----------------------

BrianDrab · Apr 13, 2016

Good. Now, manually download and install KB3139940 from the link below and let me know if it installs.

Download Security Update for Windows 7 for x64-based Systems (KB313994) from Official Microsoft Download Center

Rostam · Apr 14, 2016

You, my friend, are a GENIUS! Many thanks!!!
(I sent a thank you via our friends at Paypal as a small token of my appreciation).

BrianDrab · Apr 14, 2016

No problem and thank you!

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[SOLVED] Unable to install Security Update KB3139940 - Error Code 80073712

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