Windows Update periodically sends message including errors

cesmart4125 · Mar 28, 2016

Windows Update periodically sends me a message on Notepad. This message includes errors such as the following: Status: 0x180200a, ProblemNumber: 00000000. A copy of the message is attached.

Windows Update is set to ask my permission be3fore downloading or installing updates. Win 7 SP1 32-bit, Office 2010 SP2, 4 GB RAM

Thanks in advance for your help. :huh:

Aura · Apr 1, 2016

Hi cesmart4125 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

cesmart4125 · Apr 5, 2016

Aura, I followed the tutorial. The results from CheckSUR are attached.

Aura · Apr 6, 2016

Alright so SURT didn't find anything wrong on your system. Let's see what SFC have to say.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

cesmart4125 · Apr 6, 2016

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt

cesmart4125 · Apr 6, 2016

How do I use One Drive? Thanks.

cesmart4125 · Apr 6, 2016

I dragged the CBS folder to One Drive. Hurray! Who said people over 30 can't learn new things?

Aura · Apr 6, 2016

I need the download URL for it :)

cesmart4125 · Apr 6, 2016

Aura said:
I need the download URL for it :)

Aura, where would I find the URL?

Aura · Apr 7, 2016

Right-click on the file on the OneDrive website, and select Share, then click on Get link and click on the Copy button, then paste it here.

cesmart4125 · Apr 8, 2016

Aura said:
Right-click on the file on the OneDrive website, and select Share, then click on Get link and click on the Copy button, then paste it here.

Aura, how do I get to the OneDrive website?

cesmart4125 · Apr 8, 2016

Aura, thought you'd want to know I saved my user name and password for OneDrive and also the website to download OneDrive. OneDriveSetup appears in Downloads and OneDrive temp on my C drive. :confused2:

Aura · Apr 8, 2016

This is the OneDrive website.

Microsoft services

If you downloaded and installed OneDrive on your computer, it's totally normal.

cesmart4125 · Apr 8, 2016

Aura said:
This is the OneDrive website.

Microsoft services

If you downloaded and installed OneDrive on your computer, it's totally normal.

Thank you, Aura. Hope your week has gone well!
Charles

Aura · Apr 10, 2016

Hi Charles,

Can you give me the download URL for the CBS.txt file you uploaded on OneDrive? :)

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Windows Update periodically sends message including errors

cesmart4125

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Aura

Sysnative Staff, Security Analyst

cesmart4125

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Aura

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cesmart4125

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cesmart4125

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Aura

Sysnative Staff, Security Analyst

cesmart4125

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Aura

Sysnative Staff, Security Analyst

cesmart4125

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cesmart4125

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Aura

Sysnative Staff, Security Analyst

cesmart4125

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Aura

Sysnative Staff, Security Analyst