Windows 10 update error 800703F1

TheMattyBoy · Mar 27, 2016

Hi,

Ever since Windows 10 was released (a long time ago), I've been trying to install it. But every time, I get the error code of "800703F1". I've seen others with the same problem all around the web, but all solutions I've found so far either don't work or are user specific, which isn't much use to me.

I've tried an SFC scan and a DISM cleanup image, with no luck. On my first try, the SFC scan reported corruption, but the DISM fixed it, which got my hopes up and I immediately tried installing Windows 10. After three tries I realized it didn't work, it still gave me 800703F1. Now all my SFC scans report no corruption, so that's probably not the problem.

If it's caused by a graphics driver, then yes, I have an Nvidia card of the GTX series.

Thanks in advance.

TheMattyBoy · Mar 31, 2016

Any help? By the way, I'm trying to upgrade from Windows 8.1.

zcomputerwiz · Apr 1, 2016

Hello and welcome!

Please zip and attach the installation log from the Windows 10 upgrade.

You can find it in C:\$Windows.~bt\Sources\Panther\SetupAct.log

TheMattyBoy · Apr 1, 2016

Sure thing. Here it is:

zcomputerwiz · Apr 1, 2016

I don't see the error referenced.

Please try the following:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

DISM /online /get-drivers > %UserProfile%\Desktop\DriversOutput.txt
Attach the DriversOutput file created on your Desktop to your next post please.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

TheMattyBoy · Apr 2, 2016

They are both in this zipped archive:

zcomputerwiz · Apr 4, 2016

Code:

2016-04-02 11:17:43, Info                  CBS    
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 646 seconds.

2016-04-02 11:17:43, Info                  CBS    SQM: CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]

Looks like DISM is happy.

Go here: Windows 10
Choose the 'upgrade now' option, then save and run the executable.

Choose the option to download updates for the installation.

If the installation fails, zip and attach C:\$Windows.~bt\Sources\Panther\SetupAct.log

TheMattyBoy · Apr 5, 2016

Still no luck, although I couldn't find the option to "download updates for the installation". I could only see two options: "Upgrade now" and "Upgrade tonight" (then an option to choose time).

Anyway, here's the SetupAct:

zcomputerwiz · Apr 5, 2016

Code:

2016-04-04 23:35:56, Warning               SP     SPGetCurrentOSGuid: BCD Open failed. Error: 0x000003F1
2016-04-04 23:35:56, Info                  SP     Cannot get the current OS GUID, recovery partition will not be backed up. Error: 0x800703F1
2016-04-04 23:35:56, Info                  MOUPG  MoSetupPlatform: NewSystem object created!
2016-04-04 23:35:56, Info                  MOUPG  MoSetupPlatform: Enabled unified progress on NewSystem!
2016-04-04 23:35:56, Info                  SP     QueueDriverMigration called with offline dir <NULL>
2016-04-04 23:35:56, Info                  SP     QueueDriverInstallation called with dir C:\$WINDOWS.~BT\Drivers
2016-04-04 23:35:56, Info                  MOUPG  MoSetupPlatform: Detecting recovery image option through ReAgent...
2016-04-04 23:35:56, Info                  MOUPG  MoSetupPlatform: Loading ReAgent module...
2016-04-04 23:35:56, Error                 MOUPG  CDlpActionDiskSpaceReq::CalculateRequiredDiskSpaceInstallReq(1246): Result = 0x800703F1[gle=0x000000ea]

Looks like setup can't read your boot configuration.

Please try the following:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

bcdedit /enum all /v > %UserProfile%\Desktop\BCDInfo.txt
Once this command completes, attach the BCDInfo.txt file on your Desktop.

TheMattyBoy · Apr 5, 2016

Here it is, but it doesn't look very good... Well, I believe we found the cause of the error

zcomputerwiz · Apr 5, 2016

Do you have antivirus software installed? If so, what is it?

TheMattyBoy · Apr 5, 2016

Not really, I use Windows Defender. I used to have AVG but that was years ago.

zcomputerwiz · Apr 5, 2016

Do you dual boot this machine or use any third party boot loader (GRUB etc.)? Acer might have something custom configured for the recovery partition.

zcomputerwiz · Apr 5, 2016

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

DISKPART

list vol
Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.
Type exit then press enter to exit DISKPART.

TheMattyBoy · Apr 6, 2016

I don't dual boot and I don't use any third party boot loaders. I don't know if Acer has something configured but it sure does feel like plain old Windows.

Here's the diskpart anyway

Code:

Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.


C:\WINDOWS\system32>DISKPART


Microsoft DiskPart version 6.3.9600


Copyright (C) 1999-2013 Microsoft Corporation.
On computer: MATTYSCOMPUTER


DISKPART> list vol


  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     F   LEGO_StarWa  CDFS   DVD-ROM      530 MB  Healthy
  Volume 1     C   Acer         NTFS   Partition    448 GB  Healthy    Boot
  Volume 2     D   DATA         NTFS   Partition    449 GB  Healthy
  Volume 3         Recovery     NTFS   Partition    400 MB  Healthy    Hidden
  Volume 4         ESP          FAT32  Partition    300 MB  Healthy    System
  Volume 5                      NTFS   Partition    350 MB  Healthy    Hidden
  Volume 6         Push Button  NTFS   Partition     33 GB  Healthy    Hidden


DISKPART>

zcomputerwiz · Apr 7, 2016

Make sure you create a set of Acer recovery media: How do I create a set of backup recovery disks?

You may be able to use a flash drive or optical media.

TheMattyBoy · Apr 10, 2016

I can't create a Factory Default Backup because "some required files are missing". Do I create a Drivers and Applications Backup instead?

zcomputerwiz · Apr 13, 2016

There are some steps you could try to rebuild the BCD store as detailed here: https://support.microsoft.com/en-us/kb/927392

This is a process that must be completed from the recovery environment command prompt and may cause your computer not to boot.

Do you have any kind of image backup of your computer?

TheMattyBoy · Apr 17, 2016

I'm not sure how to do all this in Windows 8.1 and I don't know if I have that media DVD as Windows was pre-installed on my computer.

And no, I don't have an image backup.

zcomputerwiz · Apr 18, 2016

To create a system image backup:

[h=2]Use System Image Backup[/h][FONT=WOL_Reg]
[h=3]To open System Image Backup[/h]

Swipe in from the right edge of the screen, and then tap [FONT=WOL_Bold]Search[/FONT].
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click [FONT=WOL_Bold]Search[/FONT].)
Enter [FONT=WOL_Bold]File History[/FONT] in the search box, tap or click [FONT=WOL_Bold]File History[/FONT], and then click [FONT=WOL_Bold]System Image Backup[/FONT].

[/FONT]

You will need an external hard drive to store the image on.

To create Windows 8.1 media, you will need a blank DVD or spare flash drive.

Follow the instructions here: Create installation media for Windows 8.1 - Windows Help

Windows 10 update error 800703F1

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