P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 24, 2016 #1 Hello, I've tried multiple times to install kb3012997 with no success. I'm receiving Error 800F0831 and run the troubleshooter which states that problems to the error have been fixed.All other updates have installed successfully. Running Windows 8.1. I did tried everything I found so far but I still can't get this fixed. Thanks for all your help!
Hello, I've tried multiple times to install kb3012997 with no success. I'm receiving Error 800F0831 and run the troubleshooter which states that problems to the error have been fixed.All other updates have installed successfully. Running Windows 8.1. I did tried everything I found so far but I still can't get this fixed. Thanks for all your help!
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 25, 2016 #2 I have try to use the SFCFix.exe to attach the report as asked in the post relating to the requirements to post a new thread however the program fails to create the report because of an error. Error: 0x800f0906 Unable to download the source files. However I did run a sfc scan and here is the CBS report. Attachments CBS.txt 1.4 MB · Views: 5
I have try to use the SFCFix.exe to attach the report as asked in the post relating to the requirements to post a new thread however the program fails to create the report because of an error. Error: 0x800f0906 Unable to download the source files. However I did run a sfc scan and here is the CBS report.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 28, 2016 #3 Hi pasranno :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; View attachment SFCFix.zip
Hi pasranno :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; View attachment SFCFix.zip
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 28, 2016 #4 Hello Aura SFCFix version 3.0.0.0 by niemiro. Start time: 2016-03-28 12:28:32.467 Microsoft Windows 8.1 Update 3 - amd64 Using .zip script file at C:\Users\Nicolas\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat. Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum. Successfully restored ownership for C:\WINDOWS\servicing\Packages Successfully restored permissions on C:\WINDOWS\servicing\Packages PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2016-03-28 12:28:57.338 Script hash: ELKMiOtDc1Ca5YMBSOIV93SNEGiEEcen5UO0NYaJKBc= ----------------------EOF-----------------------
Hello Aura SFCFix version 3.0.0.0 by niemiro. Start time: 2016-03-28 12:28:32.467 Microsoft Windows 8.1 Update 3 - amd64 Using .zip script file at C:\Users\Nicolas\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat. Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum. Successfully restored ownership for C:\WINDOWS\servicing\Packages Successfully restored permissions on C:\WINDOWS\servicing\Packages PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2016-03-28 12:28:57.338 Script hash: ELKMiOtDc1Ca5YMBSOIV93SNEGiEEcen5UO0NYaJKBc= ----------------------EOF-----------------------
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 28, 2016 #5 Alright. Now let's run DISM again to see if it have anything else to report. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Alright. Now let's run DISM again to see if it have anything else to report. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 28, 2016 #6 Everything went well. "The restore operation completed successfully. The component store corruption was repaired.The operation completed successfully" You can find the logs attached to this message Attachments Logs.zip 558.8 KB · Views: 2
Everything went well. "The restore operation completed successfully. The component store corruption was repaired.The operation completed successfully" You can find the logs attached to this message
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 29, 2016 #7 Awesome :) Let's see if SFC have anything to say before we try to install the update again. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Awesome :) Let's see if SFC have anything to say before we try to install the update again. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 29, 2016 #8 Hi Aura! I think you fixed it because no corruption were found. I am waiting your green light to try the update again. Have a good day! Attachments cbs.txt 1 MB · Views: 2
Hi Aura! I think you fixed it because no corruption were found. I am waiting your green light to try the update again. Have a good day!
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 30, 2016 #9 Alright, please try to install the update again :) If it fails, upload the two logs below for me to review. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Alright, please try to install the update again :) If it fails, upload the two logs below for me to review. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 30, 2016 #10 Hi Aura! Unfortunately something went wrong again. View attachment Logs.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 30, 2016 #11 It looks like an issue with your BITS service. Press on Windows + R keys, type in services and press on Enter. Find the Background Intelligent Transfer Service in the list. What is its current state/status? If you right-click on it and select Start, does it works?
It looks like an issue with your BITS service. Press on Windows + R keys, type in services and press on Enter. Find the Background Intelligent Transfer Service in the list. What is its current state/status? If you right-click on it and select Start, does it works?
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 30, 2016 #12 Indeed there was an issue with my BITS service which was stopped and impossible to run however a restart fixed this problem. After restarting the update finally started without problems and ended with one other problem I attached the logs. Thank you for your help :smile9:
Indeed there was an issue with my BITS service which was stopped and impossible to run however a restart fixed this problem. After restarting the update finally started without problems and ended with one other problem I attached the logs. Thank you for your help :smile9:
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Mar 31, 2016 #13 Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Mar 31, 2016 #14 I uploaded it on Ge.tt which is a website which do not require any account to host file. I really prefer this kind of hosting service. http://ge.tt/1IPZ4KZ2
I uploaded it on Ge.tt which is a website which do not require any account to host file. I really prefer this kind of hosting service. http://ge.tt/1IPZ4KZ2
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Apr 3, 2016 #15 From the link below, click on the Download button, and download the Windows8.1-KB2979573-x64.msu file. Try to install the update, and if it fails to install, let me know the error message you get, and upload both the CBS.log and WindowsUpdate.log for me to please. Download Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2 12 R2 from Official Microsoft Download Center
From the link below, click on the Download button, and download the Windows8.1-KB2979573-x64.msu file. Try to install the update, and if it fails to install, let me know the error message you get, and upload both the CBS.log and WindowsUpdate.log for me to please. Download Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2 12 R2 from Official Microsoft Download Center
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Apr 3, 2016 #16 I don't think that it is useful to upload the CBS & WU logs because it says the update is already installed on your computer. However it is strange because I can not find it on the WU history.
I don't think that it is useful to upload the CBS & WU logs because it says the update is already installed on your computer. However it is strange because I can not find it on the WU history.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Apr 3, 2016 #17 Let's try to uninstall it then. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2979573 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
Let's try to uninstall it then. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2979573 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Apr 3, 2016 #18 Unistall complete! Do you want me to reinstall it now with the link you provided 2 message ago?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Apr 3, 2016 #19 No need. Please try to install the Windows Update you can't install (KB3012997) and if you can't install it, upload the new CBS.log and WindowsUpdate.log for me please :)
No need. Please try to install the Windows Update you can't install (KB3012997) and if you can't install it, upload the new CBS.log and WindowsUpdate.log for me please :)
P pasranno Well-known member Joined Mar 24, 2016 Posts 51 Location NYC Apr 3, 2016 #20 Finally we made it ! This language package is now installed. Thank you very much for all your help!