[SOLVED] Windows Update Error 800F0831, Can't Install KB3012997

pasranno · Mar 24, 2016

Hello,

I've tried multiple times to install kb3012997 with no success. I'm receiving Error 800F0831 and run the troubleshooter which states that problems to the error have been fixed.All other updates have installed successfully. Running Windows 8.1.
I did tried everything I found so far but I still can't get this fixed.

Thanks for all your help!

pasranno · Mar 25, 2016

I have try to use the SFCFix.exe to attach the report as asked in the post relating to the requirements to post a new thread however the program fails to create the report because of an error.
Error: 0x800f0906
Unable to download the source files.

However I did run a sfc scan and here is the CBS report.

Aura · Mar 28, 2016

Hi pasranno :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

pasranno · Mar 28, 2016

Hello Aura

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-28 12:28:32.467
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Nicolas\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages

Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.cat.
Successfully copied file C:\Users\Nicolas\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1.mum.

Successfully restored ownership for C:\WINDOWS\servicing\Packages
Successfully restored permissions on C:\WINDOWS\servicing\Packages
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-03-28 12:28:57.338
Script hash: ELKMiOtDc1Ca5YMBSOIV93SNEGiEEcen5UO0NYaJKBc=
----------------------EOF-----------------------

Aura · Mar 28, 2016

Alright. Now let's run DISM again to see if it have anything else to report.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

pasranno · Mar 28, 2016

Everything went well. "The restore operation completed successfully. The component store corruption was repaired.The operation completed successfully"

You can find the logs attached to this message

Aura · Mar 29, 2016

Awesome :) Let's see if SFC have anything to say before we try to install the update again.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

pasranno · Mar 29, 2016

Hi Aura!

I think you fixed it because no corruption were found. I am waiting your green light to try the update again.

Have a good day!

Aura · Mar 30, 2016

Alright, please try to install the update again :) If it fails, upload the two logs below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

pasranno · Mar 30, 2016

Hi Aura!

Unfortunately something went wrong again.

View attachment Logs.zip

Aura · Mar 30, 2016

It looks like an issue with your BITS service. Press on Windows + R keys, type in services and press on Enter. Find the Background Intelligent Transfer Service in the list.
What is its current state/status?
If you right-click on it and select Start, does it works?

pasranno · Mar 30, 2016

Indeed there was an issue with my BITS service which was stopped and impossible to run however a restart fixed this problem.
After restarting the update finally started without problems and ended with one other problem I attached the logs.

Thank you for your help :smile9:

Aura · Mar 31, 2016

Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

pasranno · Mar 31, 2016

I uploaded it on Ge.tt which is a website which do not require any account to host file. I really prefer this kind of hosting service.

http://ge.tt/1IPZ4KZ2

Aura · Apr 3, 2016

From the link below, click on the Download button, and download the Windows8.1-KB2979573-x64.msu file. Try to install the update, and if it fails to install, let me know the error message you get, and upload both the CBS.log and WindowsUpdate.log for me to please.

Download Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 212 R2 from Official Microsoft Download Center

pasranno · Apr 3, 2016

I don't think that it is useful to upload the CBS & WU logs because it says the update is already installed on your computer. However it is strange because I can not find it on the WU history.

Aura · Apr 3, 2016

Let's try to uninstall it then.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:2979573
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

pasranno · Apr 3, 2016

Unistall complete! Do you want me to reinstall it now with the link you provided 2 message ago?

Aura · Apr 3, 2016

No need. Please try to install the Windows Update you can't install (KB3012997) and if you can't install it, upload the new CBS.log and WindowsUpdate.log for me please :)

pasranno · Apr 3, 2016

Finally we made it ! This language package is now installed. Thank you very much for all your help!

[SOLVED] Windows Update Error 800F0831, Can't Install KB3012997

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