[SOLVED] Receiving error 0x80070057 when Windows Update Diagnostic Hotfix is run

Larry · Mar 13, 2016

I noticed that updates were being downloaded in my update history but they were not listed in installed updates, I tried the following based on this website: How to Fix: Windows Update Won't Update | www.infopackets.com.

Step 1: Run CHKDSK (Check Disk)
Step 2: Use The System File Checker (and DISM)
Step 3: Run the System Readiness Tool
Step 4: Use the Windows Update Diagnostics Hotfix
Step 5: Use the Windows Update Troubleshooter (Win7)
Step 6: Reset the SoftwareDistribution Directory

This did not fix the problem, but I noticed that when I ran the Windows Update Diagnostics Hotfix it detected error 0x80070057 and said it was not fixed. The current status of my issue is that when I check for updates it says to reboot to install updates. When I reboot it does not try to install updates and the update history is empty. I ran SFCFix.exe and the log is pasted below. I have attached the CBS folder. Any help would be appreciated.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-13 14:57:57.112
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-13 14:59:00.407
----------------------EOF-----------------------

zcomputerwiz · Mar 15, 2016

Code:

2016-03-13 14:43:46, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
2016-03-13 14:43:46, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE

Please try the following:

Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Larry · Mar 16, 2016

Thanks for the help. I ran the commands above. The delete statements did not find any files. I navigated to the folders to make sure the files were not there. I rebooted and confirmed that I am still experiencing the behavior I mention above. I check for updates. It tells me to reboot to install updates and as it boots up it does not try to install updates and no updates are in the update history and no new updates are in installed updates.

zcomputerwiz · Mar 16, 2016

Let's check the health of your disk.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

Larry · Mar 17, 2016

GSmart aborted. In the attached zip file I have screen shots of the error received when aborting and the execution log with the command that the error occurred. It also contains the complete execution log and the output file. When I closed the pop-up boxes the attributes tab cleared out so I did not get a clear shot of the attributes tab. I started GSmart again this morning in order to get the complete attributes tab. Thanks for the help.

zcomputerwiz · Mar 17, 2016

From the output it appears that there are reallocated sectors.

Please back up any important data before continuing.

Go here to download Seatools for Windows: How to use SeaTools for Windows
Once Seatools has been installed and run, choose Basic Tests->Fix All-> Fix All Long

This test may take several hours (about 3 hrs per TB).

Let me know if Seatools finds any bad blocks and if it successfully corrects them or if it fails.

Larry · Mar 18, 2016

It looks like Seatools ran successfully without finding any bad sectors, or at least I did not see any messages to that effect. It is still open if there is somewhere else I should check for whether or not it found bad sectorsI have attached a print screen of its final status and a copy of the log file. Before Seatools the 2nd run of Gsmart ran and I have also included the attributes, log, and status from that run. Thanks again.

zcomputerwiz · Mar 21, 2016

Very good.

Let's run chkdsk. Again, make sure you have a good current backup.

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Larry · Mar 22, 2016

Here is the log:
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 3/22/2016 8:36:08 AM >------
Category: 0
Computer Name: GATEWAYFX
Event Code: 1001
Record Number: 601532
Source Name: Microsoft-Windows-Wininit
Time Written: 03-22-2016 @ 12:57:16
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
725760 file records processed.

File verification completed.
3188 large file records processed.

0 bad file records processed.

0 EA records processed.

97 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
869642 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
725760 file SDs/SIDs processed.

Cleaning up 1428 unused index entries from index $SII of file 0x9.
Cleaning up 1428 unused index entries from index $SDH of file 0x9.
Cleaning up 1428 unused security descriptors.
Security descriptor verification completed.
71942 data files processed.

CHKDSK is verifying Usn Journal...
1469227760 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

1444062207 KB total disk space.
547319388 KB in 645155 files.
319656 KB in 71943 indexes.
0 KB in bad sectors.
2274003 KB in use by the system.
65536 KB occupied by the log file.
894149160 KB available on disk.

4096 bytes in each allocation unit.
361015551 total allocation units on disk.
223537290 allocation units available on disk.

Internal Info:
00 13 0b 00 34 f1 0a 00 7a fe 12 00 00 00 00 00 ....4...z.......
b7 05 01 00 61 00 00 00 00 00 00 00 00 00 00 00 ....a...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: GATEWAYFX
Event Code: 1001
Record Number: 594154
Source Name: Microsoft-Windows-Wininit
Time Written: 03-02-2016 @ 11:31:28
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
725760 file records processed.

File verification completed.
3159 large file records processed.

0 bad file records processed.

0 EA records processed.

85 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
868772 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
725760 file SDs/SIDs processed.

Cleaning up 5095 unused index entries from index $SII of file 0x9.
Cleaning up 5095 unused index entries from index $SDH of file 0x9.
Cleaning up 5095 unused security descriptors.
CHKDSK is compacting the security descriptor stream
71507 data files processed.

CHKDSK is verifying Usn Journal...
1446786176 USN bytes processed.

Usn Journal verification completed.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

1444062207 KB total disk space.
539053064 KB in 641947 files.
318036 KB in 71510 indexes.
0 KB in bad sectors.
2250083 KB in use by the system.
65536 KB occupied by the log file.
902441024 KB available on disk.

4096 bytes in each allocation unit.
361015551 total allocation units on disk.
225610256 allocation units available on disk.

Internal Info:
00 13 0b 00 f9 e2 0a 00 b2 e1 12 00 00 00 00 00 ................
75 05 01 00 55 00 00 00 00 00 00 00 00 00 00 00 u...U...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: GatewayFX
Event Code: 26212
Record Number: 594150
Source Name: Chkdsk
Time Written: 03-02-2016 @ 11:05:02
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
725760 file records processed.

File verification completed.
3159 large file records processed.

0 bad file records processed.

0 EA records processed.

85 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
868772 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
725760 file SDs/SIDs processed.

Cleaning up 5095 unused index entries from index $SII of file 0x9.
Cleaning up 5095 unused index entries from index $SDH of file 0x9.
Cleaning up 5095 unused security descriptors.
Security descriptor verification completed.
71507 data files processed.

CHKDSK is verifying Usn Journal...
1446574792 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

1444062207 KB total disk space.
539309700 KB in 641938 files.
319144 KB in 71508 indexes.
0 KB in bad sectors.
2257343 KB in use by the system.
65536 KB occupied by the log file.
902176020 KB available on disk.

4096 bytes in each allocation unit.
361015551 total allocation units on disk.
225544005 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: GatewayFX
Event Code: 26213
Record Number: 583313
Source Name: Chkdsk
Time Written: 02-04-2016 @ 23:36:15
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.

Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Gateway.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
725760 file records processed.

File verification completed.
3192 large file records processed.

0 bad file records processed.

0 EA records processed.

85 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
871900 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
725760 file SDs/SIDs processed.

Cleaning up 963 unused index entries from index $SII of file 0x9.
Cleaning up 963 unused index entries from index $SDH of file 0x9.
Cleaning up 963 unused security descriptors.
Security descriptor verification completed.
73071 data files processed.

CHKDSK is verifying Usn Journal...
1477242984 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

1444062207 KB total disk space.
535488388 KB in 639919 files.
326072 KB in 73072 indexes.
0 KB in bad sectors.
2284963 KB in use by the system.
65536 KB occupied by the log file.
905962784 KB available on disk.

4096 bytes in each allocation unit.
361015551 total allocation units on disk.
226490696 allocation units available on disk.

-----------------------------------------------------------------------

zcomputerwiz · Mar 22, 2016

Looks ok.

Please try the following:

Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

sc config wuauserv start=auto

After the commands complete, restart your computer and then wait at least 10 minutes.

Open Windows Update and attempt to check for updates.
Let me know the result.

Larry · Mar 23, 2016

I get the attached message when I check for updates. When I reboot nothing updates and I get the same message when I check for updates again.

zcomputerwiz · Mar 24, 2016

Please restart the computer, then open Programs and Features, then choose Turn Windows Features on or Off.

Once the list of Windows features are displayed, zip and attach CBS.log with your reply.

Larry · Mar 24, 2016

The CBS.log is in the attached zip file.

zcomputerwiz · Mar 25, 2016

Code:

2016-03-24 19:39:01, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x17deaa0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25029656 (0x017dec18))[gle=0xd0190005]
2016-03-24 19:39:01, Error                 CSI    0000000a@2016/3/25:00:39:01.935 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::Syste

We're still encountering problems with the transactional files.

Let's try this:

Press F8 while your computer is booting to display the Advanced Boot Options menu. Use the arrow keys to highlight Repair Your Computer, and press Enter.
Select a keyboard input method and click Next. A logon dialog box appears, as you can see in the following figure:
Select the name of an administrator account—enter its password (if any), and click OK.
At the System Recovery Options menu, choose Command Prompt
At the command prompt window, type the following and then press enter:

bcdedit | find "osdevice"

Note the drive letter that is returned, then change to that drive.

CD C:\

Next, change directories to Windows\System32\Config\

CD Windows\System32\Config\

Then, rename the TxR folder to TxR.old

ren TxR TxR.old

Finally, create a new TxR folder.

mkdir TxR
When this completes, close the command console window and then click Restart at the advanced recovery options window.

Larry · Mar 26, 2016

I performed those steps and have attached the updated CBS.log file.

zcomputerwiz · Mar 29, 2016

Please run the following commands in an elevated command window:

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*

dir %SystemRoot%\System32\Config\TxR\* > %UserProfile%\Desktop\DirectoryListing.txt

notepad %UserProfile%\Desktop\DirectoryListing.txt

The last command will cause Notepad to open with the list of all files in the directory. Please copy and paste this information into your reply.

Larry · Mar 29, 2016

Here it is. Thanks,

Volume in drive C is Gateway
Volume Serial Number is 621A-72D0

Directory of C:\Windows\System32\Config\TxR

03/26/2016 02:54 AM <DIR> .
03/26/2016 02:54 AM <DIR> ..
0 File(s) 0 bytes
2 Dir(s) 920,128,778,240 bytes free

zcomputerwiz · Mar 30, 2016

Are you able to copy a file into that folder?

Larry · Mar 31, 2016

Yes. Here is the result now:
Volume in drive C is Gateway
Volume Serial Number is 621A-72D0

Directory of C:\Windows\System32\Config\TxR

03/31/2016 07:32 AM <DIR> .
03/31/2016 07:32 AM <DIR> ..
03/31/2016 07:32 AM 9 test file.txt
1 File(s) 9 bytes
2 Dir(s) 920,431,198,208 bytes free

zcomputerwiz · Apr 1, 2016

Interesting. I'd like to take a look at the components hive.

Please manually upload the components hive by following these instructions:

Upload Components Hive

Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
Right-click on your Desktop and select paste
Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

[SOLVED] Receiving error 0x80070057 when Windows Update Diagnostic Hotfix is run

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