1. #1

    Error when upgrading to Windows 10

    Hello,

    First thank you for taking the time to try and help me. I think I might have met my match with a malware that is not allowing me to complete downloads. I have tried to revert to a previous backup and restore, with errors not allowing me to continue to use the wizard. It wont even allow me to complete a backup or restore. I tried to update to windows 10 using the the mediacreationtool.exe by microsoft. When i finally thought that i had it downloaded and i found away around the errors i get the error code: 0x8009000F - 0x90002. Even if i try to instead of update now and try to save it to a usb (while using the infected computer to download) i get this error. Also I seem to have lost admin privileges to copy the CBS log file that is needed. I saved the log from the SFCFix scan. see attached, hope i can get help to if anything start over. I have an ASUS ux21e running intel i7 4gb ram on 64bit Windows 7.SFCFix.txt


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  2. #2
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
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    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    Hi jason :)

    Are you trying to download the Windows 10 .iso and it gives you this error code? Or do you get it during the upgrade process?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  3. #3

    Re: Error when upgrading to Windows 10

    When I am either trying to upgrade or downloading the upgrade to a USB

  4. #4
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    Is it possible for you to download the Windows 10 .iso you need on another computer, and create the installation USB from there?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  5. #5

    Re: Error when upgrading to Windows 10

    Yes, I will start doing that now

  6. #6
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    Let me know how it goes :)

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  7. #7

    Re: Error when upgrading to Windows 10

    So I have tried a few times and I keep getting the same error code: 0x8009000F - 0x90002. I might be because it is a work laptop.

  8. #8
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    Is it provided to you by your company/IT department? If so, they might have special policies in place on the system preventing it from being upgraded without their authorization.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  9. #9

    Re: Error when upgrading to Windows 10

    it could be but the computer with the issue also had the same error but it is my personal laptop

  10. #10
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    So you're basically not able to download the Windows 10 .iso via the Media Creation Tool using both computers? This is weird indeed. Running the same version of Windows on both?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  11. #11

    Re: Error when upgrading to Windows 10

    yes windows 7 64

  12. #12
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Error when upgrading to Windows 10

    jason confirmed via PM that downloading Windows 10 from another source and installing it worked. Issue solved :)

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

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