Server 2012 R2 80073712 and 8007371B

meks · Feb 16, 2016

Running into a few issues on this 2012 R2 Standard server. I am unable to install most updates, and have been researching for almost 10 hours. I have also tried running the SFCFix.EXE utility, which does not alleviate the issue. SFC /scanhealth does indicate that their are problems that can be fixed, though /restore health returns an error. Please see my DISM and CBS log files attached. Any help at all would be greatly appreciated.

BrianDrab · Feb 17, 2016

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

meks · Feb 18, 2016

Thanks a lot, any help at all is very appreciated. I look forward to working with you guys.

LiquidTension · Feb 19, 2016

Hello,

Given the number of corrupt files reported, we need to check for a potential hardware-related issue.

CHKDSK

Click the Start button :eightstart:, followed by Command Prompt (Admin).
At the Command Prompt, type the following command and press Enter on your keyboard.

chkdsk
If you are prompted to schedule CHKDSK to run the next time the computer restarts, type y and press Enter on your keyboard.
Type Exit and press Enter on your keyboard.
Restart your computer. CHKDSK will automatically run.
Note: This process can take several hours.
Upon completion, download ListChkdskResult and save the file to your Desktop.
Right-click ListChkdskResult.exe and click

Run as administrator.
A file (ListChkdskResult.txt) will open. Copy the contents of the file and paste in your next reply.

After running CHKDSK, please run the built-in Memory Diagnostic.

Open Server Manager, click Tools followed by Windows Memory Diagnostic.
This will involve a reboot. The server will be down for the duration of the test.
After the server comes back up, make a note of the time.
Click the Start button :eightstart:, followed by Event Viewer.
Under Windows Logs, right-click System and click Save All Events As....
Name the file meks System Event Logs and save to your Desktop.
Select Display information for these languages, ensure English is selected and click OK.
Right-click meks System Event Logs.evtx on your Desktop, click Send to followed by Compressed (zipped) folder.
Include the .zip file in your next reply, along with a note of the time recorded earlier.

meks · Feb 22, 2016

Here is the result of the CHKDSK :

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 2/22/2016 4:32:05 PM >------
Category: 0
Computer Name: CCBGSVR.CCBG.local
Event Code: 26212
Record Number: 460017
Source Name: Chkdsk
Time Written: 02-22-2016 @ 17:42:04
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...

317440 file records processed.

File verification completed.

9906 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

387148 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.

34855 data files processed.

CHKDSK is verifying Usn Journal...

544673752 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

230326271 KB total disk space.
35167412 KB in 213612 files.
167956 KB in 34856 indexes.
0 KB in bad sectors.
879191 KB in use by the system.
20176 KB occupied by the log file.
194111712 KB available on disk.

4096 bytes in each allocation unit.
57581567 total allocation units on disk.
48527928 allocation units available on disk.

-----------------------------------------------------------------------

This server is a virtual machine running on a host with many different servers, none of which are showing similar symptoms. I can run the MEMTEST if need be, but I don't believe this to be the problem. Let me know, and thanks again for the help.

LiquidTension · Feb 23, 2016

Hello,

Given this does not appear to be a hardware-related issue, we are left with a considerable number of corruptions in this specific Windows installation - to put things into context, SFC is reporting over a thousand files as corrupt, which is an abnormally high number.

A repair or fresh install may ultimately be the best/only course of action. Having said that, there may be steps we can take to try and resolve the issue without a repair/fresh install, but there is no guarantee of a successful result.

Please let me know your thoughts on the above, and which route (repair/fresh install vs troubleshooting) you would be interested in taking.

meks · Feb 23, 2016

LiquidTension said:
Hello,

Given this does not appear to be a hardware-related issue, we are left with a considerable number of corruptions in this specific Windows installation - to put things into context, SFC is reporting over a thousand files as corrupt, which is an abnormally high number.

A repair or fresh install may ultimately be the best/only course of action. Having said that, there may be steps we can take to try and resolve the issue without a repair/fresh install, but there is no guarantee of a successful result.

Please let me know your thoughts on the above, and which route (repair/fresh install vs troubleshooting) you would be interested in taking.

I am willing to try a few things to get this resolved, just let me know. If it comes down to it we'll rebuild this server.

LiquidTension · Feb 24, 2016

Hello,

You mentioned you have many servers running on the same host machine. Do you have another fully functioning server on this host with the same Operating System version as the one you're currently experiencing an issue with?

meks · Feb 24, 2016

LiquidTension said:
Hello,

You mentioned you have many servers running on the same host machine. Do you have another fully functioning server on this host with the same Operating System version as the one you're currently experiencing an issue with?

I do not. Also- unfortunately since this server is on a hosted environment through a service called Profit Bricks, I don't have visibility of the host OS.

LiquidTension · Feb 27, 2016

Hello,

Thank you for your patience. The necessary replacement files (~1500 in total!) have been sourced. Please carry out the instructions below.

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Please download SFCFix and save the file to your Desktop.
Download SFCFix.zip and save this file to your Desktop.
Note: Ensure this file is named SFCFix.zip. Do not rename the file.
Close all open windows.
SFCFix.exe

and SFCFix.zip

should both be present on your Desktop.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
Copy the contents of the file and paste in your next reply.

SFC /Scannow

Press the Windows Key

+ r on your keyboard at the same time. Type Notepad and click OK.
Copy the bold lines below and paste into the Notepad document:

sfc /scannow
timeout /t 120 /nobreak
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
del %0
Click Format. Ensure Wordwrap is unchecked.
Click File, Save As and name the file sfcscannow.bat.
Select All Files as the Save as type. Save the file to your Desktop.
Locate sfcscannow.bat

on your Desktop. Right-click the file and click

Run as administrator.
Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

meks · Feb 27, 2016

LiquidTension said:
Hello,

Thank you for your patience. The necessary replacement files (~1500 in total!) have been sourced. Please carry out the instructions below.

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Please download SFCFix and save the file to your Desktop.

Download SFCFix.zip and save this file to your Desktop.

Note: Ensure this file is named SFCFix.zip. Do not rename the file.

Close all open windows.

SFCFix.exe

and SFCFix.zip

should both be present on your Desktop.

Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.

Copy the contents of the file and paste in your next reply.

SFC /Scannow

Press the Windows Key

+ r on your keyboard at the same time. Type Notepad and click OK.

Copy the bold lines below and paste into the Notepad document:

sfc /scannow
timeout /t 120 /nobreak
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
del %0

Click Format. Ensure Wordwrap is unchecked.

Click File, Save As and name the file sfcscannow.bat.

Select All Files as the Save as type. Save the file to your Desktop.

Locate sfcscannow.bat

on your Desktop. Right-click the file and click

Run as administrator.

Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.

Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

Wow, thank you! I will give this a try most likely tomorrow or Monday. Thanks again.

LiquidTension · Feb 28, 2016

That's quite alright. Let me know how you get on.

meks · Feb 28, 2016

Here you go : Download multiple files from Sendspace.com - send big files the easy way

LiquidTension · Mar 1, 2016

Hello,

The errors in your most recent CBS.log are being looked into. I will be back shortly. :dsmile:

LiquidTension · Mar 3, 2016

Hello,

The following fix will address ~50% of the files flagged by SFC.

Please carry out the instructions below:

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Download SFCFix.zip and save this file to your Desktop.
Note: Ensure this file is named SFCFix.zip. Do not rename the file.
Close all open windows.
SFCFix.exe

and SFCFix.zip

should both be present on your Desktop.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
Copy the contents of the file and paste in your next reply.

SFC /Scannow

Press the Windows Key

+ r on your keyboard at the same time. Type Notepad and click OK.
Copy the bold lines below and paste into the Notepad document:

sfc /scannow
timeout /t 120 /nobreak
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
del %0
Click Format. Ensure Wordwrap is unchecked.
Click File, Save As and name the file sfcscannow.bat.
Select All Files as the Save as type. Save the file to your Desktop.
Locate sfcscannow.bat

on your Desktop. Right-click the file and click

Run as administrator.
Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

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Server 2012 R2 80073712 and 8007371B

meks

Member

BrianDrab

Emeritus

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

meks

Member

LiquidTension

Windows Update Analyst, Security Analyst

LiquidTension

Windows Update Analyst, Security Analyst