"Restart your computer to install important updates" but never updates!

MichaellaEstreano · Feb 10, 2016

Hello
Since november, 2015 my computer asks to restart to install updates, but it never actually do it.
In Updates History there is an update with "Failed":
Security Update for Windows 7 for x64-based Systems (KB3060716)
Date of installation: 09/02/2016 23:35
Installation Status: Failed
Error details: Code 8024200D

I tried:
-Microsoft fix-it
-Manually installing updates (still fails to configure)
-Editing the registry (On specific instructions from Microsoft forums)

Any ideas? I don't really want to format my PC, just in last case...

(Sorry for bad English)

Aura · Feb 12, 2016

Hi MichaellaEstreano :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

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"Restart your computer to install important updates" but never updates!

MichaellaEstreano

New member

Aura

Sysnative Staff, Security Analyst