V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 10, 2016 #1 I am currently running Windows 7 SP1 and I am recieving this error when I try to run a windows update. Any help is appreciated. Thanks.
I am currently running Windows 7 SP1 and I am recieving this error when I try to run a windows update. Any help is appreciated. Thanks.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 10, 2016 #2 Hi vansonly :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Windows 7 SP1 x64 Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Hi vansonly :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Windows 7 SP1 x64 Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 10, 2016 #3 I ran the SURT and it sat and searched for updates for about an hour. I ended the task and started it again. As I type this reply I can see that is sitting at a 0 for CPU usage in the Task Manager. I think I will restart the laptop and try again.
I ran the SURT and it sat and searched for updates for about an hour. I ended the task and started it again. As I type this reply I can see that is sitting at a 0 for CPU usage in the Task Manager. I think I will restart the laptop and try again.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 10, 2016 #4 SURT can take a while to complete. If it's too long, try leaving it running overnight and check back in the morning :)
SURT can take a while to complete. If it's too long, try leaving it running overnight and check back in the morning :)
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 10, 2016 #5 Ok. I restarted and it made it to the Initializing Installation screen at least. Just sitting there chewing on that for the time being. I will leave it for now. Thanks again for the help.
Ok. I restarted and it made it to the Initializing Installation screen at least. Just sitting there chewing on that for the time being. I will leave it for now. Thanks again for the help.
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 10, 2016 #6 Well it finally finished. I attached a link to the log file. CheckSUR.log - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 10, 2016 #7 SURT returned a clean log :) Let's see if it's the same for SFC. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
SURT returned a clean log :) Let's see if it's the same for SFC. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 10, 2016 #8 Here is the link to the log file. Meet Google Drive – One place for all your file
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 11, 2016 #9 It seems like I need to ask your permission to download this file. Is it possible to get a public download URL? :)
It seems like I need to ask your permission to download this file. Is it possible to get a public download URL? :)
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 11, 2016 #10 Sorry try this one.cbs.txt - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 11, 2016 #11 SFC also returned a clean log :) Try to install your Windows Updates, and if they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\*Windows\Logs\CBS\CBS.log
SFC also returned a clean log :) Try to install your Windows Updates, and if they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\*Windows\Logs\CBS\CBS.log
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 11, 2016 #12 the update failed. Here are the files you requested. I had to make a copy of the CBS file due to an admin issue. CBS - Copy.log - Google Driv cbs.txt - Google Driv
the update failed. Here are the files you requested. I had to make a copy of the CBS file due to an admin issue. CBS - Copy.log - Google Driv cbs.txt - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 11, 2016 #13 This is the same CBS.txt you linked me in your last post. What update are you trying to install? What's the KB number?
This is the same CBS.txt you linked me in your last post. What update are you trying to install? What's the KB number?
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 12, 2016 #14 Sorry I attached the wrong link. The CBS.txt file was supposed to be the WindowsUpdate.log which I will attach now. Sorry for the mix up. WindowsUpdate.log - Google Driv
Sorry I attached the wrong link. The CBS.txt file was supposed to be the WindowsUpdate.log which I will attach now. Sorry for the mix up. WindowsUpdate.log - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 12, 2016 #15 Download the fix below for Windows 7 and run it to reset the Windows Update components. https://support.microsoft.com/en-us/kb/971058 Once done, try to install your updates again. If they fail, please give me the KB number of a failing update, and upload the new CBS.log and WindowsUpdate.log please.
Download the fix below for Windows 7 and run it to reset the Windows Update components. https://support.microsoft.com/en-us/kb/971058 Once done, try to install your updates again. If they fail, please give me the KB number of a failing update, and upload the new CBS.log and WindowsUpdate.log please.
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 16, 2016 #16 The updates failed to install. But we are getting somewhwere. It does say I need to install 56 updates. They just fail to install. Not sure why this files was so big.CBS - Copy.log - Google Driv WindowsUpdate.log - Google Driv
The updates failed to install. But we are getting somewhwere. It does say I need to install 56 updates. They just fail to install. Not sure why this files was so big.CBS - Copy.log - Google Driv WindowsUpdate.log - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 16, 2016 #17 Somehow, it seems that your CBS.log ends before the installation failure in the WindowsUpdate.log, so I cannot see anything. Follow the instructions below to rename your CBS.log, then try to install your Windows Updates again. If they fail, upload the new CBS.log and WindowsUpdate.log please. Rename CBS.log file Follow the instructions below to rename your CBS.log file. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: ren %windir%\Logs\CBS\CBS.log CBS_old.log Note: If it says that the file is actually in use, restart your computer and try the command again. Once it's done, let me know;
Somehow, it seems that your CBS.log ends before the installation failure in the WindowsUpdate.log, so I cannot see anything. Follow the instructions below to rename your CBS.log, then try to install your Windows Updates again. If they fail, upload the new CBS.log and WindowsUpdate.log please. Rename CBS.log file Follow the instructions below to rename your CBS.log file. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: ren %windir%\Logs\CBS\CBS.log CBS_old.log Note: If it says that the file is actually in use, restart your computer and try the command again. Once it's done, let me know;
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 17, 2016 #18 I renamed the CBS file and ran a "Check for Updates" it ran for about 20 minutes. It came up with 47 updates. I am going to try and run the install now.
I renamed the CBS file and ran a "Check for Updates" it ran for about 20 minutes. It came up with 47 updates. I am going to try and run the install now.
V vansonly Member Joined Feb 10, 2016 Posts 11 Feb 17, 2016 #19 Looks like the updates failed again here are the log files. CBS - Copy.log - Google Driv WindowsUpdate.log - Google Driv
Looks like the updates failed again here are the log files. CBS - Copy.log - Google Driv WindowsUpdate.log - Google Driv
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Feb 19, 2016 #20 It looks like Windows Update cannot download the updates. Can you list me a few updates (their KB number) that you need to install?
It looks like Windows Update cannot download the updates. Can you list me a few updates (their KB number) that you need to install?