A Amcd Member Joined Feb 6, 2016 Posts 5 Feb 6, 2016 #1 Hello I am having a problem with windows update wanting to constantly restart. I saw that multiple people here had the same problem and had gotten helped fixing it. I get the message: Restart your computer to install important updates. Windows cant update important files and services while the system is using them. Make sure to save your files before restarting. Obviously I have tried restarting multiple times only for it to come right back up. I also noticed that the update history is empty. I tried running the fixit tool but it did nothing. I saw somewhere that uninstalling some updates may help and I have tried that to no avail. Please can someone help me get this figured out? Thanks in advance.
Hello I am having a problem with windows update wanting to constantly restart. I saw that multiple people here had the same problem and had gotten helped fixing it. I get the message: Restart your computer to install important updates. Windows cant update important files and services while the system is using them. Make sure to save your files before restarting. Obviously I have tried restarting multiple times only for it to come right back up. I also noticed that the update history is empty. I tried running the fixit tool but it did nothing. I saw somewhere that uninstalling some updates may help and I have tried that to no avail. Please can someone help me get this figured out? Thanks in advance.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2016 #2 Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please start with the following. 1. Click your start button and type cmd in the search box. 2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears. 3. Copy/Paste the following into the command-prompt window and hit enter. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt 4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please start with the following. 1. Click your start button and type cmd in the search box. 2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears. 3. Copy/Paste the following into the command-prompt window and hit enter. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt 4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
A Amcd Member Joined Feb 6, 2016 Posts 5 Feb 7, 2016 #3 Hello, thanks for the response. I have done as you asked. Here is what I got in notepad:: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate SusClientId REG_SZ 0bd6757d-710f-4042-ba00-9af91e109941 SusClientIdValidation REG_BINARY 060228011C2A53003200530055004A003900410043003500300034003300340038002000200020002000200020000610604BDBE08F5000430055005200450052003200570056003300450035004E00510043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200 LastRestorePointSetTime REG_SZ 2015-11-17 21:18:26 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update ElevateNonAdmins REG_DWORD 0x1 NextSqmReportTime REG_SZ 2016-02-08 05:02:54 FeaturedUpdatesNotificationSeqNum REG_DWORD 0x923 FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2015-12-21 20:09:19 AUOptions REG_DWORD 0x2 ScheduledInstallDay REG_DWORD 0x0 ScheduledInstallTime REG_DWORD 0x3 IncludeRecommendedUpdates REG_DWORD 0x1 ActionCenterLastPossibleRestartNotification REG_SZ 2015-11-21 09:00:00 EnableFeaturedSoftware REG_DWORD 0x1 NextDetectionTime REG_SZ 2016-02-08 02:49:18 NextFeaturedUpdatesNotificationTime REG_SZ 2016-02-06 23:19:31 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired AULastForcedRebootType REG_DWORD 0x5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect LastSuccessTime REG_SZ 2016-02-07 05:19:39 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS UpdateCount REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade ReservationsAllowed REG_DWORD 0x2 KickoffDownload REG_DWORD 0x0 KickoffSource REG_DWORD 0x0 AllowOSUpgrade REG_DWORD 0x1 Refresh REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State OSUpgradeState REG_DWORD 0x3 OSUpgradeStateTimeStamp REG_SZ 2015-11-20 18:39:58 OSUpgradePhase REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting BatchFlushAge REG_DWORD 0x12f SamplingValue2 REG_DWORD 0x2f1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{D803558C-B8EB-4AC6-B675-2177112231DD}.bin FlushCacheFiles REG_MULTI_SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d AuthorizationCab REG_SZ authcab.cab HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup SelfUpdateStatus REG_DWORD 0x0 SelfupdateUnmanaged REG_DWORD 0x1 ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77 SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0 UpdateSessionId REG_DWORD 0xffffffff HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate LastSuccessTime REG_SZ 2014-08-21 07:03:55 RebootFailCount REG_DWORD 0x0 LastError REG_DWORD 0x0
Hello, thanks for the response. I have done as you asked. Here is what I got in notepad:: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate SusClientId REG_SZ 0bd6757d-710f-4042-ba00-9af91e109941 SusClientIdValidation REG_BINARY 060228011C2A53003200530055004A003900410043003500300034003300340038002000200020002000200020000610604BDBE08F5000430055005200450052003200570056003300450035004E00510043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200 LastRestorePointSetTime REG_SZ 2015-11-17 21:18:26 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update ElevateNonAdmins REG_DWORD 0x1 NextSqmReportTime REG_SZ 2016-02-08 05:02:54 FeaturedUpdatesNotificationSeqNum REG_DWORD 0x923 FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2015-12-21 20:09:19 AUOptions REG_DWORD 0x2 ScheduledInstallDay REG_DWORD 0x0 ScheduledInstallTime REG_DWORD 0x3 IncludeRecommendedUpdates REG_DWORD 0x1 ActionCenterLastPossibleRestartNotification REG_SZ 2015-11-21 09:00:00 EnableFeaturedSoftware REG_DWORD 0x1 NextDetectionTime REG_SZ 2016-02-08 02:49:18 NextFeaturedUpdatesNotificationTime REG_SZ 2016-02-06 23:19:31 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired AULastForcedRebootType REG_DWORD 0x5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect LastSuccessTime REG_SZ 2016-02-07 05:19:39 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS UpdateCount REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade ReservationsAllowed REG_DWORD 0x2 KickoffDownload REG_DWORD 0x0 KickoffSource REG_DWORD 0x0 AllowOSUpgrade REG_DWORD 0x1 Refresh REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State OSUpgradeState REG_DWORD 0x3 OSUpgradeStateTimeStamp REG_SZ 2015-11-20 18:39:58 OSUpgradePhase REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting BatchFlushAge REG_DWORD 0x12f SamplingValue2 REG_DWORD 0x2f1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{D803558C-B8EB-4AC6-B675-2177112231DD}.bin FlushCacheFiles REG_MULTI_SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d AuthorizationCab REG_SZ authcab.cab HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup SelfUpdateStatus REG_DWORD 0x0 SelfupdateUnmanaged REG_DWORD 0x1 ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77 SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0 UpdateSessionId REG_DWORD 0xffffffff HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate LastSuccessTime REG_SZ 2014-08-21 07:03:55 RebootFailCount REG_DWORD 0x0 LastError REG_DWORD 0x0
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2016 #4 Thanks. Please do the following. Step#1 - SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download. Download the file below, SFCScript.txt, and save this to your Desktop. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt. Drag the file SFCScript.txt onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please Attachments SFCScript.txt 104 bytes · Views: 7
Thanks. Please do the following. Step#1 - SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download. Download the file below, SFCScript.txt, and save this to your Desktop. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt. Drag the file SFCScript.txt onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
A Amcd Member Joined Feb 6, 2016 Posts 5 Feb 7, 2016 #5 I just did that and came up with this: SFCFix version 2.4.9.2 by niemiro. Start time: 2016-02-07 15:34:13.591 Microsoft Windows 7 Service Pack 1 - amd64 Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [1] Successfully processed all directives. SFCFix version 2.4.9.2 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2016-02-07 15:34:13.591 Script hash: 8cBTXjLGq0q++/xNupcrYQ+Nj3rCL68skrWdyU6TF+o= ----------------------EOF----------------------- Is this correct or was it supposed to say something else?
I just did that and came up with this: SFCFix version 2.4.9.2 by niemiro. Start time: 2016-02-07 15:34:13.591 Microsoft Windows 7 Service Pack 1 - amd64 Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [1] Successfully processed all directives. SFCFix version 2.4.9.2 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2016-02-07 15:34:13.591 Script hash: 8cBTXjLGq0q++/xNupcrYQ+Nj3rCL68skrWdyU6TF+o= ----------------------EOF----------------------- Is this correct or was it supposed to say something else?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2016 #6 Oops. There was an error in the script. Please try again with this attachment. Attachments SFCScript.txt 108 bytes · Views: 7
A Amcd Member Joined Feb 6, 2016 Posts 5 Feb 7, 2016 #7 This what it shows now: SFCFix version 2.4.9.2 by niemiro. Start time: 2016-02-07 16:31:02.449 Microsoft Windows 7 Service Pack 1 - amd64 Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [0] RegistryScript:: Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND. RegistryScript:: directive failed to complete successfully. Failed to process all directives successfully. SFCFix version 2.4.9.2 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2016-02-07 16:31:02.511 Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM= ----------------------EOF-----------------------
This what it shows now: SFCFix version 2.4.9.2 by niemiro. Start time: 2016-02-07 16:31:02.449 Microsoft Windows 7 Service Pack 1 - amd64 Using .txt script file at C:\Users\Austin\Desktop\SFCScript.txt [0] RegistryScript:: Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired. Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND. RegistryScript:: directive failed to complete successfully. Failed to process all directives successfully. SFCFix version 2.4.9.2 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2016-02-07 16:31:02.511 Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM= ----------------------EOF-----------------------
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 7, 2016 #8 Excellent. Reboot your machine and let me know how Windows Updates are working.
A Amcd Member Joined Feb 6, 2016 Posts 5 Feb 7, 2016 #9 It worked, it did not come back up asking for a restart and I can now see new updates it wants to install. Thanks a lot for the help it's much appreciated.
It worked, it did not come back up asking for a restart and I can now see new updates it wants to install. Thanks a lot for the help it's much appreciated.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Feb 9, 2016 #10 No problem. Take care.
