Hi Aura,
First, thank you very, very much for assisting me so quickly. I sincerely appreciate it. :smile9:
Okay, here is what has happened so far. Opening a command prompt as an administrator, I first stopped the Windows Update Service (net stop wuauserv). That was successful.
Next, I exactly entered the two commands you listed, and each command stated “Access is denied”.
I then tried to restart the Windows Update Service (net start wuauserv), but that too was unsuccessful. I then rebooted and things were quite different. The original two updates that were problematic were gone:
KB3133431
KB3132372
but two new updates: KB3124263 and KB2267602 appeared. They appeared to download correctly, but after 45 minutes had passed, they were stuck at “preparing to install 60%”. Then the install abruptly stopped, and the message “some updates failed to install” appeared. I clicked the “retry” button but the “checking for updates” bar just kept moving and no progress.
I rebooted again and then only KB3124263 appeared in the update list. That time a message stating “restart required” appeared, so I rebooted. So, after all of that mess, no new updates are listed, and it appears that Windows Update is functioning normally. However, is there anything else I need to check?
Thanks again, Aura. Your help is fantastic! :thumbs_up:
