[SOLVED] Multiple Windows Updates Failing with WSUS - Access Denied Error 0x80070005

dburns · Jan 5, 2016

Hi,

I am having issues with a client machine at work which is showing in the WSUS console as having failed 84 updates.

I have tried the Update Troubleshooting Tool which completes with error 0x80070005 Access Denied. I have also tried resetting the security using the SubinACL tool, but it fails on lots of entries.

The SFCFix.txt file says it can't find any corruptions:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-05 13:50:52.193
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-05 13:51:39.440
----------------------EOF-----------------------

I have attached the CBS log, but please be advised that I have since deleted the contents of the C:\Windows\SoftwareDistribution folder, which hasn't fixed the issue either and the SFCFix.txt remains the same.

I'm not sure what I should do next.

Many thanks

dburns · Jan 8, 2016

Hi,
Can someone help me with this please - I need help urgently
thanks

BrianDrab · Jan 9, 2016

If you still need assistance, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

dburns · Jan 11, 2016

BrianDrab said:
If you still need assistance, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Hi,

Thanks for getting back to me. I have attached the CheckSUR logs as requested and look forward to hearing from you soon

Many thanks

BrianDrab · Jan 11, 2016

Thanks for the info.

On this client, please open up the Windows Update window and click on "Check online for updates from Microsoft Update". Please provide me a few KB numbers of updates that show in this list.

dburns · Jan 12, 2016

Hi,

I have attached the WSUS log that shows all the updates that are required but have failed on this workstation. I hope that helps.

Many thanks

BrianDrab · Jan 12, 2016

I need you to do the previous steps from the client. I understand what WSUS says but need to see what the client says.

dburns · Jan 12, 2016

Hi,

Ok no problem. I left it running earlier, but as it was taking so long I had to let the user back on the machine. I have just taken another look and the result is attached, however I suspect these are the updates sent down by WSUS.

I can't check for updates again until it reboots (and fails the updates), which will take hours, so I will ask him to reboot as he goes home and I will try and get a window tomorrow

Many thanks

dburns · Jan 13, 2016

Hi,

I have managed to run the Windows Updates in control panel now and I have attached the list of required and optional updates for you.

I am trying to install them now just in case there are any updates in the list that fix the issue, but I won't know the results until tomorrow after the machine has restarted overnight again.

I look forward to hearing from you

Many thanks

BrianDrab · Jan 13, 2016

Perfect. OK, let me know if any install and we'll go from there.

dburns · Jan 14, 2016

Hi,

Things are looking better this morning! According to WSUS there are 19 failed updates and 168 updates needed. I have attached the WSUS report from this morning along with screenshots from the machine both before and after the machine rebooted. Let me know if you need anything else.

Many thanks

BrianDrab · Jan 14, 2016

Please check for updates again from the client. Ensure you select (Check online for updates from Microsoft Update). Install/reboot/repeat until you are left with only the failing ones. Only focus on Critical or Important updates. Thanks.

dburns · Jan 15, 2016

Hi,

Good news the machine is now completely up-to-date! It would appear then that the reason that it wouldn't install critical and security updates from WSUS was because the machine needed other non-critical updates first.

Thanks for all your help.

BrianDrab · Jan 15, 2016

Excellent news. Let us know if you have any issues in the future. Take care.

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[SOLVED] Multiple Windows Updates Failing with WSUS - Access Denied Error 0x80070005

dburns

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