[SOLVED] Windows 7 failed update to SP1 - 0x80073712 error

ashleyc · Dec 29, 2015

Hi All,

I'm hoping the sysnative gang can help me out.
I am trying to install Win7 SP1 x64 on my old man's PC, and it's been failing to install, so I download the full offline version and tried that. Got the below message;

Package KB976932 failed to be changed to the Installed state. Status: 0x80073712. ERROR_SXS_COMPONENT_STORE_CORRUPT

So I downloaded and ran the System Update Readiness Tool
this gave me details on an incorrect file;

amd64_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16555_none_70cfc095ad7a7cc6.manifest

so seeing this related to IE v9, I thought I would try IE10, but that failed since it needs SP1 to install. Thought of repairing IE9, but decided against. Deleted the file, and ran the SURT again, then SP1 again. FAILED.

Further searching found me the sysnative site, and to try the sfc /scannow command.

Which ran, I rebooted, re-ran SURT, reboot, SFC again - saying all is fixed. Try SP1 now, and still failed. I then found that just running SFCFix.exe its outcome advised a few corrupt files.

I've re-ran the SURT, and SFC, to give updated outputs, got a copy of the COMPONENTS registry hive, a systeminfo extract and the sfcfix output are all attached.

Please review and let me know how to proceed in fixing further.

ashleyc · Dec 29, 2015

Had issue with uploading the COMPONENTS hive file, so get it from here - https://drive.google.com/file/d/0B03ZTez2PrQDVVhFWXZxZ3ZjY3c/view?usp=docslist_api

zcomputerwiz · Dec 30, 2015

Hello and Welcome!

Please follow the instructions below to replace the manifest file:

View attachment Manifests.zip

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Manifests.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing the folder Manifests
Open the Manifests folder and copy the files into the following folder

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Run the System Update Readiness Tool (SURT).
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

ashleyc · Dec 31, 2015

Thx zcomputerwiz for the post. (Have a good 2016 !)

I've done that and the output is below.

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-01-01 12:05


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f)    CSI Manifest Missing    0x00000002    amd64_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16555_none_70cfc095ad7a7cc6.manifest    amd64_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16555_none_70cfc095ad7a7cc6    
(fix)    CSI Manifest Missing    CSI File Replaced    File: amd64_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16555_none_70cfc095ad7a7cc6.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab


Summary:
Seconds executed: 402
 Found 1 errors
 Fixed 1 errors
  CSI Manifest Missing Total count: 1
  Fixed: CSI Manifest Missing.  Total count: 1

It seems fixed, but waiting for OK from you.
I will then run the SP1 install if you say so, and I will update you on the outcome of that.

zcomputerwiz · Jan 1, 2016

Very good, the manifest was successfully replaced as you suspected.

Please run SFC and attach CBS.log, we'll see if it detects any corrupt files.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: If the file is too large to attach, please right-click cbs.txt, point to Send to, and then click Compressed (zipped) folder and upload the cbs.zip file instead.

ashleyc · Jan 2, 2016

OK.
Output is attached,

so you think I can try SP1 now?

zcomputerwiz · Jan 3, 2016

I only see one corrupt file, give it a shot. If the installation fails, zip and attach CBS.log again.

ashleyc · Jan 4, 2016

Thx zcomputerwiz for your assistance.

I've been able to loaded up SP1 on the machine. I didn't get a chance to install other post SP1 updates, but will try that in the next few days.

This job seems solved, and I'll create a new post if I get new errors applying any of those updates.
Now, I'll head to the donate button.
Many thanks.

zcomputerwiz · Jan 4, 2016

I'm glad to hear it worked :)

I'll mark the thread as solved. If you encounter any problems, feel free to post back in this thread and I will continue to assist you.

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[SOLVED] Windows 7 failed update to SP1 - 0x80073712 error

ashleyc

Contributor

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ashleyc

Contributor

zcomputerwiz

Windows Update Expert

ashleyc

Contributor

zcomputerwiz

Windows Update Expert

ashleyc

Contributor

Attachments

zcomputerwiz

Windows Update Expert

ashleyc

Contributor

zcomputerwiz

Windows Update Expert