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  1. #1

    Windows Update will not function at all - please help

    Hello, I am having troubles with anything to do with windows update.

    After searching on this forum I was unable to find a thread that was the same as the issue I am experiencing.

    All help is greatly appreciated :)

    Thanks!



    Code:
    SFCFix version 2.4.5.0 by niemiro.Start time: 2015-12-28 15:21:00.781
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.
    
    
    
    
    
    
    
    
    AutoAnalysis::
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..ent-internalupgrade_31bf3856ad364e35_7.6.7601.18847_none_2b7e84dc887fb298\wu.upgrade.ps.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_cd569b4478ee73d7\wuapi.dll
    CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_d7ab4596ad4f35d2\wuapi.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_cd569b4478ee73d7\wups.dll
    CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_d7ab4596ad4f35d2\wups.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_cd569b4478ee73d7\wudriver.dll
    CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.18847_none_d7ab4596ad4f35d2\wudriver.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7601.18847_none_77615b851ea5a5d3\wuapp.exe
    CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7601.18847_none_81b605d7530667ce\wuapp.exe
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7601.18847_none_77615b851ea5a5d3\wuwebv.dll
    CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.6.7601.18847_none_81b605d7530667ce\wuwebv.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18847_none_e74560f8652e1ad4\wuaueng.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18847_none_e74560f8652e1ad4\wuauclt.exe
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18847_none_e74560f8652e1ad4\wups2.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7601.18847_none_a3d717ddce53493c\WindowsUpdate.admx
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.18847_none_64f284a305325d85\wucltux.dll
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-winsetupui_31bf3856ad364e35_6.1.7601.18847_none_bd14b2e9dc600a56\WinSetupUI.dll
    
    
    
    
    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
       CBS & SFC total detected corruption count:     26
       CBS & SFC total unimportant corruption count:  0
       CBS & SFC total fixed corruption count:        0
       SURT total detected corruption count:          0
       SURT total unimportant corruption count:       0
       SURT total fixed corruption count:             0
    AutoAnalysis:: directive completed successfully.
    
    
    
    
    
    
    
    
    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 34 datablocks.
    Finish time: 2015-12-28 15:21:33.635
    ----------------------EOF-----------------------


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  2. #2

    Re: Windows Update will not function at all - please help

    CBS Log had issues uploading here, so i have uploaded it on Dropbox: https://www.dropbox.com/s/ceajyg0abpuqxti/CBS.zip?dl=0

    Thanks again!

  3. #3
    Administrator
    Windows Update Instructor
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    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Hi and welcome to Sysnative. Please start with the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


    Items for your next post
    1. SFCFix.txt
    2. CBS.txt
    cdmelloca says thanks for this.

  4. #4

    Re: Windows Update will not function at all - please help

    Hi BrianDrab,

    Thanks for all your help. Please find attached SFCFix.txt. CBS.txt is too big to upload so I have attached a Dropbox link.

    https://www.dropbox.com/s/ify9khultypnayd/cbs.txt?dl=0


    SFCFix.txt

    Thanks!

  5. #5
    Administrator
    Windows Update Instructor
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    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Excellent. Another round of fixes please.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


    Items for your next post
    1. SFCFix.txt
    2. CBS.txt
    Attached Files Attached Files
    cdmelloca says thanks for this.

  6. #6

    Re: Windows Update will not function at all - please help

    Ok, all done. Please see attached for SFCFix.txt and Dropbox link for CBS.txt
    SFCFix.txt

    https://www.dropbox.com/s/h6twgwild39gbu4/cbs.txt?dl=0

    Thanks again!

  7. #7
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Thanks. Please do the following.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
    cdmelloca says thanks for this.

  8. #8

    Re: Windows Update will not function at all - please help

    All done. Please see attached.
    CheckSUR.log

    Thanks!

  9. #9
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
    Attached Files Attached Files
    cdmelloca says thanks for this.

  10. #10

    Re: Windows Update will not function at all - please help

    All done. Thanks!
    Code:
    SFCFix version 2.4.5.0 by niemiro.Start time: 2015-12-30 14:12:07.439
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\hp\Desktop\SFCFix (5).zip [0]
    
    
    
    
    
    
    
    
    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages
    Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests
    
    
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_13_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_13_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_13_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_13_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_14_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_14_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_14_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_14_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_73_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_73_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_73_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_73_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_74_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_74_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.cat.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Packages\Package_74_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_74_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9.mum.
    Successfully copied file C:\Users\hp\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7601.18847_en-us_3cb9ce7f99c7ca9b.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7601.18847_en-us_3cb9ce7f99c7ca9b.manifest.
    
    
    Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
    Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
    Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
    Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
    PowerCopy:: directive completed successfully.
    
    
    
    
    
    
    
    
    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 60 datablocks.
    Finish time: 2015-12-30 14:12:12.770
    Script hash: 8kvLhJ1HJfBiKTNds7rOYxKH9yIMdQBcGFLbg3i1qkw=
    ----------------------EOF-----------------------

  11. #11
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Thanks. Please do the following again.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
    cdmelloca says thanks for this.

  12. #12

    Re: Windows Update will not function at all - please help

    All done. Please see attached.
    CheckSUR.log

  13. #13
    Administrator
    Windows Update Instructor
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    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    One final scan please.

    SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow
      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
    cdmelloca says thanks for this.

  14. #14

    Re: Windows Update will not function at all - please help

    All done, please see below Dropbox link.
    https://www.dropbox.com/s/h6twgwild39gbu4/cbs.txt?dl=0

  15. #15
    Administrator
    Windows Update Instructor
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    Join Date
    Oct 2014
    Posts
    17,263

    Re: Windows Update will not function at all - please help

    Last fix to make. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please



    Step#2 - SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.




    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


    Items for your next post
    1. SFCFix.txt
    2. CBS.txt
    Attached Files Attached Files
    cdmelloca says thanks for this.

  16. #16

    Re: Windows Update will not function at all - please help

    Thanks again! Please see attached.

    cbs.txt
    SFCFix.txt

  17. #17
    Administrator
    Windows Update Instructor
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    Oct 2014
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    17,263

    Re: Windows Update will not function at all - please help

    It appears you used the incorrect SFCFix.zip. Please repeat the previous step but delete all the SFCFix.zip files off of your desktop before you do. Thank you.
    cdmelloca says thanks for this.

  18. #18

    Re: Windows Update will not function at all - please help

    My apologies. Please find attached new SFCFix.txt and CBS.log dropbox link.
    SFCFix.txt
    https://www.dropbox.com/s/h6twgwild39gbu4/cbs.txt?dl=0

  19. #19
    Administrator
    Windows Update Instructor
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    Join Date
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    17,263

    Re: Windows Update will not function at all - please help

    Logs look good. Please attempt to use Windows Update and let me know how it goes.

  20. #20

    Re: Windows Update will not function at all - please help

    It looks better, but I am still getting errors.
    I ran a CheckSUR and it's returning with one bad manifest.


    Updates are failing with code 80073712 and 80070663.


    I have attached the CheckSUR log for your review.
    CheckSUR.log


    Thanks!

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