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  1. #21
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    Re: Windows Update will not function at all - please help

    OK, thanks for the info. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

    Step#2 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

    Items for your next post
    1. SFCFix.txt
    2. CheckSUR.log
    Attached Files Attached Files
    cdmelloca says thanks for this.


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  2. #22

    Re: Windows Update will not function at all - please help

    Ok all done, please see attached.
    SFCFix.txt
    CheckSUR.log

    The latest windows updates are failing with error code: 80070663

  3. #23
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    Re: Windows Update will not function at all - please help

    Please run the following Fix-It in "Agressive Mode" and let me know when complete.

    https://techpaul.wordpress.com/2011/...broken-fix-it/

  4. #24

    Re: Windows Update will not function at all - please help

    All complete!

  5. #25
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    Re: Windows Update will not function at all - please help

    Good. Now, go to Windows Updates and check for updates. It may take a considerable amount of time the first time since it needs to rebuild its cache. When the updates finally come up that need to be installed, please provide me with one of the KB numbers of the updates.

    Thanks.

  6. #26

    Re: Windows Update will not function at all - please help

    Security Update for Microsoft Excel 2013 (KB3101499) 64-Bit Edition is one of the updates that keeps failing with code 80070663.

    Thanks for all your help!

  7. #27
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    Re: Windows Update will not function at all - please help

    Are you really using the 64-bit version of Office? If so please go ahead and manually download the file and try to install from the manually downloaded one.
    https://support.microsoft.com/en-us/kb/3101499

    If it fails again, please provide me the following log. You will likely have to copy this to your desktop and then zip/attach.
    C:\Windows\Logs\CBS\CBS.log

  8. #28

    Re: Windows Update will not function at all - please help

    Odd I don't even have Office installed, just Visio 2013 stand-alone. Maybe I can ignore these updates?

  9. #29
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    Re: Windows Update will not function at all - please help

    Interesting. How many KB numbers are listed that haven't installed?

  10. #30

    Re: Windows Update will not function at all - please help

    Two.
    Security Update for Microsoft Excel 2013 (KB3101499) 64-Bit Edition
    Update for Microsoft Excel 2013 (KB3114354) 64-Bit Edition

  11. #31
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    Re: Windows Update will not function at all - please help

    Thanks. Please do the following.

    Mini Toolbox
    1. Please download MiniToolBox, save it to your desktop and run it.
    2. Check only "List Installed Programs" and "List last 10 Event Viewer Errors".
    3. Click the Go button.
    4. Notepad will open with the log once it completes. Post the result (MTB.txt). A copy of MTB.txt will be saved in the same directory the tool is run.

  12. #32

    Re: Windows Update will not function at all - please help

    All done. Attached is MTB.txt.
    MTB.txt

    Thanks!

  13. #33
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    Re: Windows Update will not function at all - please help

    OK, I've confirmed that you don't need those two updates. Likely a bug. We can either hide those two updates or we can try resolving why you are being prompted for them.

    If you simply want to hide the updates, you can right-click on each of the updates and choose hide.
    If you want to try to find out why you are being prompted for them I will need you to uninstall Visio (make sure you have your registration info).

    Let me know. Thanks.

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