1. #1

    Red face "Search" area greyed out in Windows 10

    @Aura
    I am having the same problem the other person had and was solved with Windows Repair All-in-One by your suggestion.
    Cortana does not work and the search box is greyed out so I cannot type inside. I've done all the other things
    that have been suggested and finally I used the same tool you recommended but unfortunately not with the same luck.
    Apparently, even being in Safe Mode, the tool could not access certain files. See the Screencast below:
    2015-12-25_1944 - RobertoLito's library
    I was wondering if the tool failed to correct the problem because it could not work on those files.
    What is your suggestion?
    Thanks


    Quote Originally Posted by Aura View Post
    Alright, here's what we'll try next.

    Windows Repair All-In-One
    NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
    • Boot in Safe Mode with Networking;
    • Download the portable version of Windows Repair All-In-One;
    • Move the file (archive) on your Desktop, and extract it there;
    • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
    • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
    • Let the Registry back up complete, and move on to the check-list window;
    • Click on the Unselect All button at the bottom, then check the following items:
      • Reset Service Permissions;
      • Restore Important Windows Services;
      • Set Windows Services To Default Startup;

    • Once done, click on the Start Repairs button and let the scan execute;
    • If you are being prompted with a Security Warning, allow it to go through;
    • Once the repair is complete, it'll ask you to restart your computer, please do it;


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  2. #2
    Sysnative Staff Member
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    Re: "Search" area greyed out in Windows 10

    Hi robertorod :)

    Do you still need assistance with that issue?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  3. #3

    Re: "Search" area greyed out in Windows 10

    Thanks for answering. Yes, the problem is not resolved. Cortana and the search box continue greyed out. I tried your solution with the other member
    but did not work for me. The tweaking windows utility shows a failure in opening files, even when I am in Safe Mode.
    So, if you have another suggestion, I'll welcome it.
    Quote Originally Posted by Aura View Post
    Hi robertorod :)

    Do you still need assistance with that issue?

  4. #4
    Sysnative Staff Member
    Windows Update Senior Analyst
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: "Search" area greyed out in Windows 10

    Alright, follow the instructions below please.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  5. #5

    Re: "Search" area greyed out in Windows 10

    Here is the cbs file you requested. I see several errors in that log. Don't know what they refer to though.
    https://www.dropbox.com/s/ymtsnwqclil7sk2/cbs.txt?dl=0
    Let me know what you make of it Thank you

  6. #6
    Sysnative Staff Member
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: "Search" area greyed out in Windows 10

    There was only one error with opencl.dll (a known issue) and it has been repaired by SFC :) So nothing to worry about here. Let's see DISM before moving on.

    DISM - Fixing Component Store Corruption
    Follow the instructions below to run a DISM operation on your system.
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      DISM /Online /Cleanup-Image /RestoreHealth
    • Let the scan run until the end (100%). Depending on your system, it can take some time;
    • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
    • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  7. #7

    Re: "Search" area greyed out in Windows 10


  8. #8
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
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    Posts
    8,069
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: "Search" area greyed out in Windows 10

    Alright, DISM returned clean logs. You said that Windows Repair AIO failed to access some files, right? What about running it first and use only the Reset File Permissions option, then run it again using the same options as the ones I recommended in the other thread?

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  9. #9

    Re: "Search" area greyed out in Windows 10

    Do I have to enter Safe Mode to run it? It opens in normal Windows but don't know if it will have the same effect?
    Which are the options in the other thread?

  10. #10
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Posts
    8,069
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: "Search" area greyed out in Windows 10

    Yes, please run it in Safe Mode with Networking. And the options are:

    Reset Service Permissions;
    Restore Important Windows Services;
    Set Windows Services To Default Startup;

    You'll use these when running Windows Repair AIO a second time (the first time, you'll only select Reset File Permissions).

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  11. #11

    Re: "Search" area greyed out in Windows 10

    I will need to continue tomorrow. Too late for me here in Texas. :) I appreciate all your support. Let's hope we succeed.

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