Hi tarcianalessa :)
My name is Aura and I'll be assisting you with your issue. Follow the instructions below please (even thought the SFC scan cannot complete, I would like you to run it until it stops, and then upload the CBS.log right after).
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
- On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
- On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
- On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
- Enter the command below and press on Enter;
Note: There's a space between "sfc" and "/scannow";
- Once the scan is complete, enter the command below and press on Enter
Code:
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
- A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.